Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Wow, I am so happy I found you guys. I'm so used to using the same MS Word template for resume. But, My Perfect Resume is so much better! The template is clean and concise and it even offers recommendations for every section. So happy I found you and the price is right! Thank you!
I already had an active account and every time I would access it to update my information you website required me to start another account and would charge a fee. I wasted time just trying to update an existing resume.
Thank you for letting us know about this, Nita we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
I needed to update my resume quickly and efficiently. This website was the perfect match for me. It had everything I was looking for in a resume website. It helped me develop a professional and polished resume. I applied for the job and 2 days later I was hired! Thanks for the help!
Hi Monica K.,
Congratulations on your new job. We are so glad to be of assistance. We wish you more success in your career.
Best regards,
Anna
MyPerfectResume
I needed help on my resume to be able to have my linkedin profile account listed on my resume and when I called for help Humberto Coto answered and resolved the issue. He was awesome!
It is good to have a company that has great employees who really know how to give great service.
Hello, Dar-Lynn:
Thank you for sharing your experience with Humberto, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
-fees should be on home page
-the app actually changed some dates. Correct in edit but incorrect on actual resume. I had to completely erase the dates and retype.
-some places should have had bullets but did not. Could not correct.
- city was listed as washington, columbia, dc. Could not get rid of columbia
Thank you, Sharian, we're always open to new suggestions for improvement!
I was skeptical at first. I was referred to My Perfect Resume by a good friend of mine. Long story longer. I made a resume and cover letter, sent my resume to a few companies, Two days later I was contacted by my new employer. I start my new job Monday 4/13/2015. I also appreciate that the website was user friendly... You really did give me My Perfect Resume.
Hi Keyia L.,
Congratulations on your new job! We are glad that you found the site user friendly. We wish you all the best in your new career.
Best regards,
Anna
MyPerfectResume
I was very stressed about having to make another resume. Then I found this website and it was so quick and easy it is the best website I have ever seen for helping people build a good resume. Rigo helped me out a lot that guy deserves a raise for sure hes the best!
Hi Jake,
We're glad to know that our builder helped you alleviate the stress of making a new resume! Thank you for taking a moment to leave Rigo a shout-out for his great customer service and for the positive feedback!
It was good, however; I had to redo my resume and pay again because it didn't save correctly the last time I did it a week ago. Hopefully this one did save correctly. I unknowingly sent out the resume with only one of the jobs out of 7
Thank you, Tammy, for sharing your experience!
I needed help with formatting my resume to look more appealing. The customer service representative was so kind and helpful. He was able to log on to my account and fix the formatting issue from his end. He did notice one spelling error in the process and pointed it out to me, along with a suggestion to increase the heading size to give a more polished look. He was so patient with me and helped me with a smile! Thank you so much!
Karen Aubin
Hi Karen,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
This site took a lot of the stress out of creating a resume and cover letter for the job I wanted to apply for. I had a bit of an issue trying to edit the cover letter to include what the employer wanted in the cover letter but that could be because I was using an iPad.
Thank you for sharing your feedback and for giving us a great rating.
I have been emailing via your website asking for a, call back to cancel subscription to no avail. There is no where to cancel subscription I feel I have been conned. I want to.stop you people taking $34 from my account.
Hi Helena.
Thanks for getting in touch with us. You may cancel your subscription using any of the following options:
• Email us at customerservice@MyPerfectResume.com
• Over phone at 855-213-0348, Monday-Friday from 8 AM to 8 PM CST, Saturdays from 8 AM to 5 PM CST, and Sundays from 10 AM to 6PM CST
• By clicking on the “Chat” button on our website MyPerfectResume.com
• From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)
If you prefer to continue the process with me, please send me an email to Social@MyPerfectResume.com with your account number or the email used to create your account.
Thanks!
When I chose your website, it says FREE. After I spend all the time doing my resume I find out I cannot print it until I pay you 24.95 and you expect it every month! That is false advertising and I am disgusted by it.
To clarify, we are in fact free, Laura.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Website easy to navigate and create your perfect resume. When calling into customer service with questions, they (Ivelisse) couldn't have been nicer or more accommodating. I would recommend this site and it's services to anyone who needs to create or upgrade their resume!
Hi Wendy,
Thank you so much for sharing your excellent experience about the Customer Service provided by Ivelisse. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
Upon calling the "My Perfect Resume' number to get support on one issue, Mr. Coto not only handled the issue, but up sold me on the basic system whereby he was able to show me how the Internal Headhunter system works on the site. He was very knowledgeable about the capabilities of the Resume system, but more important, he was vigilante about the success of the system because of the technology with key word search. While he did not guarantee a thumbs up on obtaining a job, he definitely said if the tool is used right, the likely hood of getting a call or look at for an interview would be more likely than not. Excellent presentation.
Hi Elston,
We greatly appreciate your thorough feedback! Thank you for taking a moment to share the informative exchange you had with Mr. Coto! We wish you all the best in your search!
I haven't had to do a resume since I first started teaching almost 10 years ago. When it was time to look again, I felt like a fish out of water when it came to typing up a resume. Thanks to MyPerfectresume, I was able to create a resume! I was hired 2 weeks after it was created. Thank you!
Hi Tiana Y.,
Congratulations on your new job! We are glad to be of assistance. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
Cost. Good service, but they snuck the price at the end so it was until after I finished my resume, that they charged me to save it, they hid the price so that I could not see at the beginning and was not made aware of the fact that I would be paying before I started the resume.
We’re very alarmed to know that you feel this way, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I signed up because all I wanted was a template to go by. They started charging me $24.95. That doesn't make sense to me since I am updating my resume that means I am looking for a job. Why do I have to pay $24.95 (when I don't have a job) for help in finding a job? I talked to Lenny in customer service and brought down the charge to $4.95 for one month. I will try again in a month to cancel and see if they actually cancel.
Hi Robin,
Thanks for your feedback and we understand your frustration, however, we do offer a 14-day trial subscription for a small fee. In this trial, you'll have unlimited access to all our professional resume tools including expert advice on how you can make your resume shine, and you may cancel anytime before you're enrolled into our auto-renewal subscription. We're glad that our agent was able to grant this one-time price for you as this is not the normal price for any of our subscriptions. We do hope you understand and appreciate this as act as we never like to leave any customers unsatisfied with any of our products. If you may have any other situations arise, please do not hesitate to reach back out to us via email at social@livecareer.com.
I called the help line on 3/28/17. The person I spoke with was so friendly and knowledgeable, I was so impressed with the help they gave me. I would recommend this site to anyone who needs to do a resume! Thank you
Hi Sandra,
Thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I noticed on my bank account a charge from you. I thought I had cancelled the account after we used it once. The man I spoke with was very helpful and cancelled the account and returned the charge to my card.
Hello,
Thank you for your review. Glad we were able to help!
I really love the myperfectcoverletter service, it made writing cover letters a breeze and this is something that I used to despise and dread. I am out of work right now and couldn't afford the high monthly cost. I called customer service and they were very friendly and worked out a service plan that met my budget. Excellent customer service and a great product.
Hi Justin,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, for sharing your feedback and for giving us a great rating.