Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Building my resume was a help. I needed it for a volunteer position, not a job.
I didn't know I'd be billed monthly or I would have done it without their service. Monthly billing is a scam for a mediocre service
Joseph in customer service really helped me out. I really appreciate doing business with you guys. I had no member ID and Joseph helped me look up my account and to cancel my service. I was charged again and Joseph was able to reverse it promptly. After I used the service I attained the promotion I was going for, using the resume format they provided. Thank you.
Hi Andrea,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled by Joseph. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Signed up for the free trial. WOW big mistake! No Knowledge of my card being charged for the past few months. Nearly $100 are you serious for what?
-$1.00 05/02/2-16 Cover letter
-$1.95 05/02/2016 Initial fee
-$0.06 05/02/2016
-$0.03 05/02/2016
-$29.80 05/17/2016
-$0.89 05/17/2016
-$29.80 06/14/2016
-$0.89 06/14/2016
-$29.80 07/12/2016
-$0.89 07/12/2016
Hi Erinn:
We are sorry to hear that yo had a bad experience with us! Please contact us thru a direct message so we can learn the specifics of your situation and see how we can amend this issue.
Best Regards,
My Perfect Resume
Francisco was very helpful, i had explained to him that i needed to cancel my subscription, and that i still hadn't found a job.He had offered me a discounted rate and was very helpful in assisting me and also seemed concerned and really wanted to help me find a job.At the regular rate there would have been no way i could have afforded to keep my perfect resume working for me, thank you and that job is right around the corner. Brent Murray
Hi Brent,
We are thrilled that you were delighted with how Fransisco was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Very easy to use, very user friendly. The builder tools are a great help in adding skills and areas of special interest. The program does what it says it will.
On line chat quick and easy. Cancellation quick and easy
Thank you
Hi Sandra L.,
We are so happy that you found the site easy to use and cancel. We wish you all the best!
Best regards,
Anna
MyPerfectResume
I tried this site and found it it terrific and easy to use. As I got a job a few days after printing out my resume, I called to cancel within the 14 day trial period. Ivelisse was great and handled my call most professionally. I would highly recommend My Perfect Resume!
Hi David, Congratulations! Reviews like this one make us feel accomplished! It is great to know Ivelisse helped you out and we really appreciate you recommending our services. If you need anything else, just contact us. Thanks!
I was impressed by the easy access to information that accurately reflected my work experience just by selecting a title. The wording very well reflected my duties in a way that was both accurate and informational. My only complaint was that I spent so much time on this and did not know there would be a fee. I think the fee information should be presented prior to starting. That being said, I felt that the fee of $2.95 was very much worth the quality of the resume that was the result of the time I spent.
Thank you for sharing your feedback and for giving us a great rating.
I called in to cancel my 14 day trial. I have used this service 2 past years ago for a resume and cover letter for a job. A little over 2 years later I enrolled in another trial for the great tools available. I decided to renew in at a monthly discounted rate and dealt with an exceptionally professionall, accomondating, honest customer service rep. Roman badge number 712 thank you. Thank you for all your help, keep being you!
Hi Stephen,
We’re thrilled to hear that Roman was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!
My experience with this business was great, the resume turned out great and the Customer Service Rep. Was very professional, extremely helpful and personable.
I am satisfied with my experience and would recommend it to others.
Hi Beverly,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search.
My perfect resume was easy to use and very helpful. It provides expert descriptions for your desired field and has a variety of templates to choose from. Super exicted and confident share my improved resume.
Thank you for sharing your feedback and for giving us a great rating.
I think the website has very good examples and it help you create a very good resume and cover letter. However, it is very difficult to modify using the templates provided. It is also difficult to modify your data once you remove it from the website. Example: I wanted to update my bullets on my work experience and was not able to do so. Once I went back into the website to make this change it was not easily done. Thanks
Hi Hattie R,
We are happy that you were able to create a very good resume. I’m very sorry that you have had this experience with our service. If you’re still having a difficulty with editing and fixing the bullets, please do not hesitate to call our hotline. Our representatives are very much capable of fixing it for you.
You can reach us at 1-855-213-0348 or you can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
MyPerfectResume
I called to get help and the phone prompts were simple to understand. The phone rep answered immediately and quickly answered my questions and solved the issue within two minutes. Thank you, for the great service!
Hi Tom,
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
Hi, thanks to my perfect resume I could convince my current employer that I was the right choice for the company, and already have 3 weeks working for this company.
If I' d have to file another resume, I'd definitely be back to my perfect resume
Congratulations on your new position Sergio! We love to hear these kinds of success stories and we're so glad that we were able to help!:-)
Wanted to not overstate the institution I got my degrees from. The degree more important than the the institution. I like the template though. Just a bit more flexibility in the layout would have been good.
Thank you for sharing your feedback and for giving us a great rating.
These guys advertise themselves as "Build Your Perfect Resume for Free!". Sounds great!
I've spent an 2 hours creating my resume on this site and was disappointed when I saw in the end that you can`t do anything with it without paying them money.
Its a cheatimg, coz they are luring us to get filled all our details and after all these efforts they are telling to pay if we need to download this document.
Desperately, we will be compelled to give into their temptations
LIARS!
Maybe it`s ok to pay, I don't mind, but it looked really dodgy that they don't have a paypal payment option. I decided to Google them and found out that these guys are not only lying in their advertisement but also cheating with payments and cancellations! I`m really disappointed as I have wasted my time. Now I cant do anything with the resume, just print screen...
PLEASE STOP CHEATING US
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns.
Best Regards,
My Perfect Resume
When I searched online this site came up as a FREE RESUME TEMPLATE. After building my daughter's whole resume, you are charged $2.95 to download and save it. Nice bait and switch. I will make sure people who search on google know about this shady tactic.
We appreciate your feedback, Savannah.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I had never taken the time to make a resume, because I really didn't know where to start. After weeks of on-line applications and no replies, I decided to use the my perfect resume site. Immediately I was able to make a resume that I was proud of and within a weeks time I was contacted for a job that I applied for with my resume. This is a great site and I would recommend it to anyone.
Hi Sonya M.
Congratulations on your new job! We love to hear our customer’s success stories. We wish you all the best in your new career.
Best regards,
Anna
MyPerfectResume
I had no idea I was signing up for a subscription and have paid 177$ for a resume I used once. Do not use this site. You could pay someone to do a resume for you for less money! Fraudulent and misleading!
Hi Laura,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
The site was amazing and so easy to use. When I called to cancel, the customer service agent(I forgot his name), was so helpful and courteous. I will certainly use this site again if I ever get fired.
Hi Nicole,
Thank you for your feedback and for sharing your experience with us. We wish you the best with your new job.
One thing I can't stand is people that advertise one thing and do another periodic and you advertise free resume and then charge to get it. False advertisement I hate it and will be the last time I use you
Hi John,
The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to see your rating. Please know, you can cancel at any time. Rest assured, you are not under a contract. We would love to help you with your cancelation request. Expect an email from us asking for more information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!