Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I dont have a problem with the resume but i tried many times to unsubscribe but it wont let me i keep losing 30 dollars every month and i dont like that at all i have cant afford to lose that money due to how much expenses i have for college i dont like it i wanna get out so i dont stress about it financially :(
Hilda was exceptional, in helping me in getting back my resume. I had cancelled my subscription a few months ago, and needed to have access to it again. She was able to give me a 14 day subscription for a very reasonable price. Within minutes I had access to my resume again. Thank You Hilda for your help and for being so pleasant while doing so. Sincerely Nancy
Hi Nancy, thank you for taking the time to review our services. We are happy to know that Hilda was able to resolve everything for you and provided the access you needed in a timely manner. If you need anything else, just contact us, we are here for you. Thanks!
Resume was easy to complete and navigate through. I encountered a billing issue and Jose in customer service resolved the issue. He was very knowledgeable, friendly, and made sure my issue was resolved quickly.
Thank you Jose!
Hi Karen,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great customer service! After a very stressful morning, I spent a few minutes yelling at the poor customer service rep, Rolando, and he was still very understanding and nice. Took care of my problem (charged for monthly service after getting a deactivation email) within minutes without any hassle. My Perfect Resume was very helpful and a great way to build a resume and cover letter. Lots of useful tips!
Hi Faith
Thank you so much for sharing your excellent experience about the Customer Service provided by Rolando. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
From creating a my resume to my last talk with Nathaniel everything was a wonderful experience. I expected a hard time when I called to cancel, but Nathaniel was polite, calm and professional. I highly recommend them!
Thank you for sharing your experience with Nathaniel. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I called asking for a refund and cancellation of my account. I had a very short wait time, and I had no hassle in receiving my refund. This is hands down the absolute best customer service I have ever had. Sadly, I do not have the name of who helped me, but she represents the company well.
-Brandon Duprel
Hi Brandon, thank you for that outstanding review! We are thrilled to know that you had an excellent experience with our service. If you need anything else in the future, just contact us, we are here for you. Thanks!
Had a very pleasant experience with customer service, his name was Gabriel, very patience, his empathy to my problem was above expectation. Renew my subscription because of his assurance in the quality of the company. Very satisfy
Thank you for sharing your experience with Gabriel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I called in with some questions about the Resume service. My intention was to cancel. After speaking with the representative I decided to continue for the next 30 days to see everything the resume service has to offer. I will submit another review in 15 to 30 days
Hi Martha,
We're glad to hear that you're still taking advantage of all that we have to offer! Thank you for leaving the thorough feedback!
I read that I could create multiple resumes and other docs and that the first download or print would be free then ten cents after that. Before check out in fine print I read that I could only create one resume. I still purchased because I needed the help but I won't continue my subscription because of this.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Jaclyn.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Everything you try to do will have issues. It is a great idea, but the coders are a joke. Every time I try to do something It shifts something else funny, or I try to download it and it looks completely different, or it randomly deletes things. Seriously stay away. I spent about 10 hours longer than if I had just made my resume from scratch. I had the free trial and that wasn't even worth it.
Hello Spencer M, so sorry that you feel that way and have that inconvenience with the builder. Thank you for your feed back we will send it to our Marketing team as well to the It team. Every review is important for us, this way we let our clients feel and know that we are working with the concern of any individual using our service. Have a wonderful day.
I dont particularly like being tricked into creating a "Free" resume for 30 -45 mins and when Im ready to print it I have to pay for it. SO, I paid. It wasn't that it was expensive. It's the principle of it. I wont mention how even the charges were even incorrect to my card... it's just not my idea of how business is conducted...
Hi T. S.
Thank you for your feedback and for sharing your experience with us. We strive to deliver the best customer experience possible and a great customer service support in the industry. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We wish you the best with your job search.
Total scam. My daughter signed up for a 14 days use for 2.99 I noticed within a few days several charges for a very small amounts,. 74. Cent, 1.00 ect. I didnt think much of it at the time, then all of a sudden there is a charge for 24.99, a subscription that I didnt agree to or sign up for.
We want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, Maria. Our subscriptions are auto-renewing. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand.
I believe his name was Rodney grant and he was very enthusiastic and very helpful. He help me figure out my problem and reminded me why I signed up in the first place. I very much appreciate his help and will request it again If needed
Thank you, Farj, we’re thrilled to hear that, Rodney, was able to assist you with your request and provide you with excellent service, we’ll be sure to let [HER/HIM] know your amazing comments.
I was able to quickly put together a resume and cover letter that looked professional. It felt good to be able to submit a great looking resume and I was hired for a position in record time! Less than a week!
Hi Karen T.,
Congratulations on your new job! We are glad to be of assistance. We wish you all the best in your new career.
Best Regards,
Anna
MyPerfectResume
It was very easy to create this resume online; however, the initial entry stated it was a free resume-builder. In order to print it, I have to pay for it and remember to cancel in order to not be billed again in the future. Frustrating.
To clarify, Lisa, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Before I chose to use this service it informed me that it was free and once i spent hours building my resume it would not let me download until i paid. It was a trap. I would like to cancel this subscription immediately.
Our apologies for any confusion, Shalvina.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Very easy to use and super helpful to start but my resume is too long and the website does not let you get past the improvement of resume. It just keeps scanning it continuously and does not get anywhere.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Helen.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
This site was a perfect help to helping my husband and I buiild a resume! I must say I did get caught having to pay for it but it was ONLY $1.95 for access to their site for 14 days! But be careful when subscribing bc if you don't cancell your subscription you will be auto billed $9.95. Other than that I am extremely pleased! Their customer service was extremely nice too when I cancelled. We will definitely be back if this job doesn't work out!
Hi Carly H.,
We are glad that you found the site and customer service helpful. We wish you success in your career.
Best regards,
Anna
MyPerfectResume
They charged me to download my resume which is fine, they ask if I wanted to join. I said no then they charged my account 24.95 every month till I write them to cancel.
I have to close my bank account just to get rid of them
Hi Larry, we are so sorry you feel that way about our service; that was not the experience we wanted you to have. We are more than willing to assist you and we will send you a direct/private message so we can assist you in a secure manner. Thank you.
Some of the templates have glitches. But you only find out after you have done all of the work and perfected, only to have to start again with a new template. And you don't know if that one is going to have a glitch too.
We’ve taken note of your feedback and it’s much appreciated, Alexis. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
- Visit Website
- Guaynabo, Puerto Rico
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ely A.,
I’m very sorry that you have had this experience with our service. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
MyPerfectResume