Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Creating my resume was very easy and quick using My Perfect Resume. The service is convenient and useful because in just a very short time I had a professional resume which easily converts to different styles to match your preferences. Additionally, when I had to contact customer service the issue was easily resolved and customer service was very helpful and pleasant.
It's been very simple and easy to use this website in order to make a resume. As a college student with little to no experience writing quality resumes this was very simple and very affordable for a 14-day free trial.
Thank you for sharing your feedback and rating us five stars!
It was easy to follow and very helpful with adding professionalism to my resume that it was lacking beforehand. I have suggested this site to so many of my friends and they have fell in love as well. So grateful to have found this site when I did.
Thank you for sharing your feedback and rating us five stars!
It was a very helpful program and made updating my resume easy. Companies change what they expect in a resume from year to year. For someone who hasn't had to do a resume for sometime this was a life saver.
Thank you for sharing your feedback and rating us five stars!
This is the best resume template and I really like the monthly access of $5.95 for 1 year of $71.40. This is the best price online. Its amazing and takes the hassle out of creating a new resume each time. 5 stars
We appreciate the awesome feedback Juana! Thank you!
Was led to believe this was a free service and spent hours developing a resume only to find out at the very end you have to pay to have access to said resume. Very misleading and there are similar, if not better, services that are free.
Hi Adam,
The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
I found it to be very useful tool in putting a resume together. Customer service was excellent and polite when I wanted to cancel. I highly recommend them and I want to add that it was a very positive experience for me.
Hi Sherri:
Thank you for taking the time to review our services. It is nice to know that our Customer Care Expert was able to help you out. Reviews like these make us strive to deliver the best of the best for you. If you need further assistance, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Peter was the person who helped me and I must say he was really patient with me because I didn't know how to do certain things and Peter took his time to show me. Thank you so much Peter kudos to you.
Hi Doreen:
Thank you for sharing this awesome review and for you kind words about Peter! We are happy to help and if you have further questions or concerns feel more than free to contact us.
Best Regards,
My Perfect Resume
I found the templates and the insertion process a bit confusing at first, but once I became familiar with the process, it became very helpful. The resume that I created, I was able to use to find the job that I wanted. Overall I think that this is a great service for a reasonable price.
Hi Ed C.,
Congratulations on your new job. We are glad that liked our service. We wish you career success.
Best regards,
Anna
MyPerfectResume
I loved the ease of using "myperfectresume". When I went to cancel I tried to phone... I waited 15 minutes on hold... fortunately I simultaneously went on line to use live chat. I must tell you... your phone customer service is terrible.
Hi Thomas M.,
We are glad that you found the site easy to use, however I’m very sorry that you did not get the best customer service experience by phone. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
MyPerfectResume
I am not the type that would pay for something that I can get for free. But my perfectresume.com's certainly deserve a HUGE nod of approval so yes, I would, and have paid for it, and would recommend it to all that I know.
Thank you for the awesome feedback, we rely on input from customers just like you to make our service even better, Michael.
The resume builder is super easy to use but I had payments come off my credit card even after my email request to cancel the service. I sent an email to cancel my trial but found out you need to ring their service desk.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
It was an amazing tool to have i got job offers that are interesting in me an want me to come in i don't need it anymore because i am not job hunting anymore thank you for all your help i got my job interviews because of this website my teacher in college gave me your website. I will come back when i need a new resume thanks for all your help mckenna lester
Congrats on the new job, Mckenna! We appreciate the positive feedback and we’re glad we were able to help you in your job search.
The website was ultimately very helpful but it is advertised as a "free" resume builder. After having taken the time to complete it all, I tried to download it only to be told that I have to pay to be able have the resume be useful to me in the slightest. Truly if it were advertised that you had to pay to use it, I would've been more inclined to pay for it but I don't respect a bait and switch.
We appreciate your feedback, Abbi.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
It's been great, I just got a job and no longer feel the need to keep this subscription up and going. It's done a great wonder and the person I chatted with to cancel my subscription "Ray" answered my request quickly, efficiently, and with a polite and ease-free manner.
Hi Haley T,
Congratulations on your new job! We are so happy that Ray was able to assist you the best way possible. We wish you more success in your new career.
Best Regards,
Anna
LiveCareer
I usually don't pay for my resumes I get it done for free but I decided to try this out because I notice how convenient it was. I love how It gave you examples on what to write, making it sound very professional and I loved how quick and easy it was. I will definitely be using this again. Thank you
Hello, April -
You're very welcome, and we're so happy to hear that you found it quick and easy to use!
We hope it makes all the difference in helping you get the job you desire. Best of luck!
Very sneaky. You made me create my resume without disclosing the prices and the process in the beginning and hoping I will value the time I spent over the money you've asked in the end. I have nothing against paying for the service, I am against you being sneaky.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Olena.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
I used your service for less than a week, and got a job. And when I called to cancel, my rep, Charlie Delgado was as happy as I was. I would recommend your service to anyone, and the bullet points you provided were spot on. Thank you so much for your assistance.
Hi Tyler,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you the best with your new job.
Best Regards,
MyPerfectResume
I am very disappointed, I started the trial for 1.95 and canceled it before it ended, but I still somehow got charged for 24.95 a month later. Now they won't even give me a refund and just told me to keep using it. This is a huge inconvenience and I will not be using this site again
We're deeply sorry to hear you're disappointed with our services, Elijah. If you did, in fact, cancel your account and receive an email confirming the cancellation there's no way for us to charge your credit card. This type of behavior typically occurs if the customer creates multiple accounts, uses multiple resume builder websites or that no cancellation was issued before the end of your trial period. We want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen. Please send us an email to socia@myperfectresume.com, we'll be more than happy to help you with this matter as soon as possible.
It was great! The trial offer is excellent. You get exactly what is promoted in the offer. The resume I created in my trial offer of MyPerfectResume helped me land a great job. It was the best money I have ever spent on a trial offer. What was really awesome, is after I got hired, I simply used the "chat" to cancel my trial subscription and it was that easy!
Great customer service! MyPerfectResume is a great service, all together. I am more than satisfied.
Hi Clarence I.,
Congratulations on your new job! We’re so happy that you had a good experience with our service. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daja,
Thank you, Daja, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.