Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I have such great experience, fast and reliable. This helped me to write complete sentences in which I have difficulty being a non-English speaker. This is what I was looking for. To learn and TO WRITE a resume, it's not just a step-by-step description in how to write a resume. I really enjoyed it. I definitely recommend it.
Thank yu so much
I did my resume and had to pay $2.70 i let it pass and paid as i didnt want to make a fuss writing again. After a month and four days they took $47 plus transaction fee of$1.50
They are unbelievably cunning and scamming... Run away from them dont even use this site. I hope they close
Hi Roanna S.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
MyPerfectResume
A great and simple way to build a resume. Didn't like the fact that I chose the site because it said "free resume templates". I am seeking resume templates for my students to use as they create their resumes for their portfolios. I am not going to pay out money for over 100 students to use this site to develop their resumes.
Thank you for your valuable feedback Donna! Please know that with full access to our premium services, you can create an unlimited amount of resumes!
I love all the different templates available to create a resume and the resume check which rates the quality of your resume. Its easy to access from your laptop to your mobile phone. Great price too!. Thank you
Thank you for sharing your feedback and rating us five stars!
Very easy to use and the sentence starts are great! Love the various formatting, spacing and color options as well the the inclusion of access of subcription features even if i chose the 14 day option! Thanks so much.
You're welcome always, Peter and thank you for sharing the love, it’s awesome to know how pleased you are with how your resume turned out.
I was at a loss for words for a cover letter and my Perfect Resume put it all together very nicely. It would've been nice for some suggestions for what to add to the fill in spots but overall it was better than what I could've put together myself. It was also very nice being able to pick the style and how I wanted it to sound.
Thank you for sharing your feedback and for giving us a great rating.
It was very easy to use and helpful. It offers many different templates and prompts for each field of jobs. Would use again and recommend to others.Great customer service provided online. The staff is very friendly and helpful.
Hi Sim,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
It would be nice if not all information related to Records Specialists is medical. It would also be helpful to know the costs up front before taking the time to put it together. Otherwise, it's a nice site.
Thank you, Pamela, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Frustrating about finding appropriate templates. Phone representative did not know what I was talking about when asking about template I saw on your site. Unhappy about non-disclosure upfront about costs.
Hi Joe,
We regret to hear that you have not enjoyed your experience with us and would love an opportunity to change your mind about us! At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account as well as more details into the nature of your inquiry. Thank you and we look forward to hearing from you!
This was marketed as a free service, and after more than an hour of work creating a resume, I discovered that it wasn't free after all, but of course, I didn't want to lose all that work. Have some integrity - just be upfront about costs.
Hi Kimberly,
We apologize if there was any confusion. Please know that our site is free to use and we offer customers the option of continuing based on their satisfaction with the results! Nevertheless, we appreciate your feedback.
Building the resume was great. Not knowing there was a charge until the end before you could even print anything and then be locked out of going back to the resume is sleazy business practice. Then to find out if I don't cancel within 14 days then is an additional $24.99 charge each month thereafter is criminal. Imwill be canceling as soon as I am sure my resume went to it's destination.
Thank you for sharing your feedback, Patricia, and were sorry to hear that you feel this way.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I called with a technical question and a gentleman named Luis Rivera helped me. He was so knowledgeable and helpful. He answered all my questions and gave me instruction on how to fix my resume. He solved my problem in about 5 minutes. He also gave me tips on how to change and complete my resume. Great customer service!!!!
Hi Ana,
We appreciate you leaving such a raving review for Luis! We're so happy to know that he was able to work through all of your inquiries and thank you for the 5 stars all around!
I knew that I was about to be charged for the resume and cover letter that I created, but the monthly charge completely took me by surprise. I have to call to have them give me a partial refund. The help on the resume was overshadowed by the hidden charges.
Hi, Doug! We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.
The resume builder was fine and the customer service was great, but I didn't get any emails about the reoccurring charges for the subscription fee. If I had, I would have cancelled sooner. I don't appreciate companies that take advantage of people.
Hi Kasha,
We're sorry to hear about this. We understand how you feel, however, once you create an account with us and purchase a product, our system automatically sends an e-mail with the details of your purchase including the T&C's of our monthly subscription. Auto e-mails can get picked up as spam or junk mail so please be sure to check your spam/junk mail folders. LiveCareer under no circumstances takes advantage of our customers, we offer professional writing services for a complete and unique resume. Feel free to contact us if you have any further questions. Wishing you the best of luck in your career search!
Make sure you cancel as soon as you finish the resume or you will get smacked a hefty fee and you won't see it until you get your credit card bill. They sure won't notify you to make sure you are aware of the charge. They will not answer the online chat. Is not a user friendly site.
Hi Sharon M.,
I’m very sorry that you have had this experience with our site and were unable to get in touch with our customer service via chat. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product and Customer Service team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
I just had the best experience I have had with a customer service agent, (Ali Roman).
His assistance and professionalism along with his knowledge of the product was EXCELLENT!
He walked me through things and took the time to make sure I was thoroughly satisfied with the finished product and then assisted me through the sign up process. I cant say enough good things about Ali. You are fortunate to have such an experienced individual working for you, and I would like him recognized by management for his exceptional service!
Thank you, Sincerely Mark Robinson
Hi Mark:
Wow! We are extremely happy to know that Ali was of great assistance to you. We are proud to have these agent in our company, without them we can’t deliver an excellent experience for you. Thank you for taking the time to write this outstanding review. Please do not hesitate to contact us if you need anything else.
Best Regards,
MyPerfectResume
These people are big time scammers! I payed the original 2.95 and was ok with that. Afther that I emailed and attempted to cancel. I was informed they cant locate my account which is weird because I was billed. They then informed me they located an account with an alternative email registered in 2013. So I said fine, cancel that account. They gave me instructions how to cancel in settings. This did not work. I even sent a screenshot showing that I do not get the option to cancel only to upgrade. Now today I was billed $25.10. Their number is disconnected. I was also informed I have a basic account so I won't be charged. I want a full refund! You are scammers!
Hi Penny,
We apologize for any inconvenience that this situation may have caused. We take our customer’s satisfaction seriously and make an effort to provide A+ Customer Service at all times. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I paid for everything but still don't know where my resume is? I haven't seen an email with it or an option to download it... I am Iittle pissed off. Just remade my resume on your site and now can't find it.
We take great pride in our customer service, and we’re sorry to hear that you went through this, Sara, but we would love to ensure that the situation has been resolved.
Please contact us directly at social@myperfectresume.com make sure to include your account details, so that we can further look into the matter.
Thanks to My Perfect Resume, I found a job withing a week. I have never been good at writing my resume and this site helped me in so many ways. Organizing it and making it look professional was so easy. Thank you so much for your help. I would highly recommend this site to anyone.
Hi Sara
We are excited that you were pleased with our service and with the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
The youtube video I found this under said that it was a free template. Nowhere before completion did it mention once that I would have to pay, let alone it would be a subscription I would have to cancel. The template and the system where amazing. However it was misleading.
Thank you, Angela, our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us with five-stars!