Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I was upset with my grandson's subscription, which I was paying for, Samantha was very helpful, she spent time looking at different options, helped to find some employment recommendations. I was very satisfied with the service.
I built an excellent resume using this site, and then when I tried to print it the entire document shifted. It was no longer cohesive and everytime I would try to print it, it would not print in the format that I had made it in. I then tried to cancel my account, and the cancellation didn't go through. So, I was charged for two months when I was never able to use the resume I made. After talking with customer service I was able to get my money back, and they informed me that the site works best on Google Chrome, so me using Microsoft edge was probably the problem. All in all customer service was very helpful, but the site just didn't work out for me.
Unfortunate this site is not trustworthy. Canceled memebership. I never even started a day after charging me and I requested a refund since you know I never used the app. This charges is currently pending in my account. The not so legit customer service rep let me know they could only render about 20 percent of what I paid? "prorated" is what he called it. I wondered how after a day of not using this app I had already been charged 80 percent of the fee? I have to dispute through my bank. Waited ten minutes to talk to some one just to have to hang up with his terrible mannerism.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
When I called in to customer service... I received a lot of help with my resume. Junior was patient with me and offered some really good advice. It was a really pleasant experience. I will definitely return to My Perfect Resume Site when I need it in the Future.
HI Elizabeth,
We’re proud to know that Junior was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I was a little surprised that I had to pay for what labels itself as a free resume building tool without being able to save it. That being said im impressed how easy the system all was so I went ahead with the 14day purchase in the end.
We’ve taken note of your feedback and it’s much appreciated, Christien!
We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that
Great company, affordable and professional! Wonderful, friendly, and very helpful. I did not feel ridiculous with my questions and confusion. The gentleman that I worked with was very patient and not condescending. Thanks so much, Janet
Hi Janet,
We are glad that you were pleased with how Janet was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Well the site is free to use, but if u want to download your resume u have to pay. I had a mobile issue and called customer service, they credit my money back, gave me a free one month full sibscription. I was in a rush to get my resume printed and in a matter of minutes it was available. Thanks customer service guy.
We appreciate your feedback, Joseph and it is good to know that you are aware of how our services work. We understand the inconvenience and we sensed your urgency. We wish you career success!
I do love this website! Simple easy to use. However, when I could no longer pay the $24 per month for this website the customer services rep lowered the price for me to make it affordable. I love this and will recommend this site to anyone that I know.
Hello, Laura:
You made our day with that review!
Thank you for sharing the love :) It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
I have a plethora of work experience, and a resume for a variety of different positions. This has helped me take a fresh look at my work background and be able to emphasize what I will bring to a new company and position!
Thank you for sharing your feedback and rating us five stars!
The only negative was it being marketed as free. But then of course discovering after all the work, it was not free. Advertising seemed misleading. I am pleased with the layout and format of the resume.
Thank you for your honest feedback Stephanie! Please know that we never aim to be misleading. We're happy to hear that you're pleased with your new resume!
This came up as a free template, and after I paid for the resume it did not download. The link came up with an error message as "Bad Request". So I did not receive any services, and this was a time sensitive issue.
Our website offers a basic access account completely free which allows you to download a plain text version, Catherine.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I had difficulty with several features on the system and Sal took the time to assist me step-by-step with addressing my issues. He went over and beyond to provide me with excellent customer service. Sal is knowledgeable and patient. I hope he gets recognized for providing excellent customer service.
Thank you for the five-star shoutout to our agent Sal!
I appreciate the easy going, no pressure and not staying on the phone forever. I like the no pressure approach whether it's to keep the account or not. He handle the call and my need with respect and did exactly what I needed him to do.
Thanks
We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, Markesha. Your feedback helps make our service even better.
Just pathetic. Stay away from these scammers. Charged me $35 without my permission. No notification or any email of any sort. Just pathetic. I want my refund you scammers. For any one reading this stay away form these guys.$ 35 for a resume... just awful...
Hi Ragini,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
However, I'd like to take a look into your account and make sure it's completely canceled to avoid any further charges. Shortly, you'll be receiving a DM from us requesting your account information. Hope to hear from you soon!
I love this. I thought it was free, as I'm sure that's what it said somewhere before I started. I was surprised to see a section to pay before I could retrieve the resume, but the format and experience was good. I saved a lot of time.
Thank you for sharing the love, Sarah it’s awesome to know how pleased you are with how your resume turned out.
Disappointing that I got sucker punched at the end of what I thought was a free service, only to find out that I had to pay. Hopefully, I will be successful at cancelling before charged with the re-occurring fee of which I have no need for access.
We regret to hear about your disappointment with MyPerfectResume, Rob!
We are in fact free, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free.
We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
I did the 2 week trial- I called the day my 2 weeks is up to cancel and the lady says okay and try's to get me to subscribe to a different package I say no thank you. Now I look on my credit card and there is a charge of $48
I called to get it refunded and they say there is nothing they can do because I was already charged. I was never told I was charged again and if I was why was I offered a different package!? Awful customer service, I would have used the site again for $2.95 but for $48 per month that's a rip off!
Also prices are in American but since I'm in Canada they are higher. It didn't say anywhere on the site that they were in American funds
Hi Catie, Thank you for taking the time to reach out to us. We deeply apologize, that is not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
I had made a subscription by accident and the customer service officer called Joseph helped me through it step by step. It was fast and easy to access the customer service and he helped me through the situation swiftly!
Also the CV which I made a few weeks back looks very professional and I will recommend the tool to family and friends.
Hi Sophie,
We are thrilled that you were delighted with how Joseph was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I used My Perfect Resume to fine tune my outdated resume. It was very helpful and provided great feedback and tips. The editing tool was a little tricky, but overall I believe My Perfect Resume helped me clean up my resume and present a more professionally-formatted document. I canceled the service today since I no longer need to use it, and have given 5 stars in anticipation of a smooth cancel process. The customer service representative I spoke with was very helpful and I appreciated her not trying to put the "hard sell" on me.
Hi Rhonda, thank you for taking the time to review our services. We are happy to know that our experts were able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
This site went far beyond my expectations! It is user friendly and the options are amazing. The wording selections are awesome and the modifications are simple. I am blown away! There are innumerable options and features. It is worth every penny. The name of the company fits perfectly!
Thank you, Derek, for the awesome feedback, we rely on input from customers just like you to make our service even better.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maryann,
Thank you for sharing your experience with Samantha; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!