Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I had an issue with spacing on my resume. Jonathan was very nice. I could not get my computer to work... so he fixed the problem for me. Thanks.
I do have trouble editing the resume once I have down loaded the form, however I believe I have it at the point where I think it is presentable.
I needed a template for a cover letter that i only used once. I was only on the website once. I paid the $2.95 and we were squared away. Lo and behold, i have a $24.95 charge on my credit card that i was not expecting. When I contacted them, the only thing they would do about it was cancel my subscription. Do not use this company. It is a waste of money and time. You can find free templates off google.
Hi Jennifer.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at Social@MyPerfectResume.com so we can provide with further assistance.
Thank you!
Just helping a destitute student get a start in life and time is of the essence so this is just a once off. Your quality template is excellent and the suggestions really helped formulate something for the young lady.
Thank you for sharing your feedback and for giving us a great rating.
I just would like to thank the very pleasant and professional young man who helped me edit my resume over the phone, hands down this very polite and professional man is the BEST! Customer service representative I have spoke to all year! Thank you for all of your help José! You are an asset to your company :)
Hi Crystle D.,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jose and how he was able to provide assistance with your request. Thank you for that awesome feedback
The site is awesome! Very user friendly and extremely helpful if you cannot find the words because you are starting from scratch. It was very helpful and it helped me find a great job. Thank you for your service.
Hi,
Thank you for your feedback and for sharing your experience with us. Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in new job.
This resume site works well and is very easy to use. It looks professional and is easy to email to prospective employers. Recommend! The lady I spoke to when I cancelled was extremely helpful and a great suggestive seller.
Hello, Cynthia:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
MyPerfectResume was the best way I could have possibly created my resume. I am a student applying at a fast food place and this couldn't have been better. It was quick and easy, it looked modern and official, and it helped me write concisely. I would 100% recommend this to anyone who needs a great resume or CV.
Thank you for sharing your feedback and rating us five stars!
This site is great! I'm terrible at writing a resume and this site helped me tremendously. It helped me describe each job that I've had better than I ever could have. It made me feel confident that I could find a job quickly and made me feel confident about my current and past work history. I was hesitant at first to pay money to download my resume I created, but after I thought about it, it's the best resume I've ever had.
Hi Jason D.,
We are so happy that you liked the service. Glad to be of assistance. We wish you all the best in your job search.
Best regards,
Anna
MyPerfectResume
The product is unusually good at parsing my existing resume in Word format. However I was under the assumption that this was the system provided by my potential employer. I am unsure if my resume will be submitted to my potential employer or if I have to transfer it in some other.
Hi Jeff,
Thank you for sharing your wonderful experience with us. We suggest emailing your completed resume to your potential employer after downloading it from your account. We wish you the best of luck!
The ad says this is free and it allows you to edit and create the perfect resume. Then when you finalize your resume, you find out it is not free, and there is no way you can download it without paying. It was a waste of time for people who are trying to get a job quickly.
We regret to hear that you feel this way about MyPerfectResume, Christine!
We are in fact free, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
I am grateful to the help of this website to sharpen my resume to obtain a job across country. I have been in the same job for 20 years so I did not have a resume handy. This website also has suggestions for different professions when you need them.
Thanks Sue! It really makes us happy to know that we helped you polish your resume and get off on the right foot as you start a new chapter in your career life!
It would be good to be able to change or create "titles" of your job to get more suggestions or add more details to your job on all pages. My job was specialized so I had many different responsibilities.
Overall very easy to use. Thank you!
Hi Dawson,
Thank you so much for your thorough feedback! We greatly appreciate it!
Love that you can create your resume here. Not so found that you have to pay upfront and then have a subscription to your credit card.
Additionally what would be good if you can download it while your working and make edits and then when you want your final then do the subscription.
Thank you, Virginia, for sharing your feedback and for giving us a great rating.
Started out as easy then asked for another $. 45 for cover letter. Front page split my e-mail address leaving one letter on another line. Last line of last part of work history only printed half of the line. When printing, had to choose large or the resume printed to tiny to actually read.
Ana was great she was patient (VERY). She helped me with my resume and got it down to 2 pages instead of 4 pages. Ana is a great asset to the company. Great customer services! Thank you ANA for helping me!
Hi Michelle,
Thank you for sharing your experience with Ana we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I love My Perfect Resume! I was able to chose from so many beautiful yet different resume styles. It was easy to use and it also helped with cover letters. Thank you My Perfect Resume, your site title says it all!
Hello, Kaneshia:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Susana helped me find a better way to go about my financial situation with the account. I could not afford the subscription but still wanted to use the service. She helped me find a alternative to help with both. Thank you!
You're welcome always, DeQuince! We're excited to hear that Susana was able to help you with a more affordable pricing option, it is our passion to provide people with the tools & tips they need to land the job of their dreams. If you ever need any help in the future, please let us know.
Good service. The fact that you have to pay for your resume at the end was not advertised when I started making the resume which was annoying because I could access the thing I spent 30 minutes making unless I paid.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Thank you for your input and ideas your help was instrumental in my obtaining the first job I applied for with your help.
I had two failed attempts at different corporations.
Thank you I start my new job on Monday.
I will be happy to recommend your company in the future.
Hi Patricia W.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career!
Best regards,
Anna
MyPerfectResume
I was upset with my grandson's subscription, which I was paying for, Samantha was very helpful, she spent time looking at different options, helped to find some employment recommendations. I was very satisfied with the service.
Hi Maryann,
Thank you for sharing your experience with Samantha; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cathy,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jonathan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.