Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I still waiting for my money back. No one ask me if I agree with the charges they take my money and disappear. I want my money back now! I did email the company on the 3 /03/2016. One lady write me back to said she will resolve my problem and the result more stress and less money in my bank account.
I thought the experience was exceptional, except the fact that only after you have taken time to complete a whole resume your asked to sigh up for a monthly service instead of being aware of this in the beginning. I would be more happy just paying a one time fee for a complete resume for $3 without having to sign up for a monthly service. People actually don't like being (cleverly guided to thing they did not intent to opt in to). I like you service but I don't want to pay monthly bills for a one time needed service.
Thank you, Lorenzo, for your detailed feedback, we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
Warning warning warning! Don't use my perfect Cv. They will take money from your account even if you cancel. If you've already make a payment with your card... Make sure you contact your card issuer to stop them from taking any payment in future.
Greetings Demba D, We're sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Is the cancellation is prrocess there's no way that the system can charge you any longer. Please be sure that you cancel the subscription correctly, we offer several ways to do it as we explain earlier.
We are very committed to providing great customer service and we take all feedback very seriously. It will be forwarded to our Marketing team. If you like, you can send us a private message through here and we will review you account once more, if you have evidence of cancellation before the billing date we will proceed with a proper resolution for you.
Best Regards,
My Perfect Resume
It would be nice to be able to see the whole document before I have to enter my credit card number. I still don't know if I can adjust the format after I download it. I am not ready to recommend this site yet.
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Deann.
I tried this website, thinking I would be charged $2.95 CAD after the 14- day `free` period. That was what I was charged in November. Then, I was charged $34.95, with no notification, TWICE in one month! In short, MyPerfectResume stole my $71 in December 2024! Even if the service they claim to provide was better than that of competitors, the $ they charge is not worth it and DOUBLE charge is a rip off. Plus, when I contacted the company to ask for a refund for the erroneous double charge the person on the other end of the chat was trying to manipulate me emotionally and trying to sell me more of their products. Beware!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Called tech support (Angel) to see if they could help me find my resume from 3yrs ago so I didn't have to start over, even though my account had been de-activated. Angel was so helpful, recovered it and re-activated my account all in about 10mins and gave me a discounted monthly membership!
Hi Pepper,
We are thrilled that you were delighted with how Angel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The site itself is awesome and i was able to create a resume quickly and easily.
Follow up from my subscription was $#*!. Apparently you cant edit or do anything on a tablet or phone, only a desktop, which im sure is a massive inconveniece to alot of people not just me.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please contact our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
Great experience with My Perfect Resume. Will recommend to anyone seeking to update their resume, cover letter or for interview prep. I will defiantly recommend this service to all of my family and friends
Hi Janice,
Good to know how pleased you are with MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Firstly it's not free... I paid for the 14 day trial... they then took £23.80 from account for 2 months in a row... I've tried to speak to them and via chat but they just ignore me so whatever you do DO NOT USE THIS COMPANY
We are very sorry if you were unable to get in touch with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We have sent you a private message to assist your concerns in a secure manner.
Best regards,
My Perfect Resume
They don't mention that if you take their free trial they auto enroll you for the monthly subscription, real shady. If you download the resume from the website they are extremely poor formatted virtually making them impossible to edit outside of the website.
Real bad website
Hi Ahmed,
Sorry to hear you feel this way about us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
If you have any questions, don't hesitate to contact us!
Thanks!
The resume format was quite easy to follow and complete. My Perfect Resume has a very good understanding of the various industries and what potential employers are looking for. FYI As a matter of principal I very seldom give a 5 star rating to any survey because I always believe there is always room for improvement and that applies to me also!
We appreciate you taking a moment to share your satisfaction with us, Kathleen!
Extremely bad customer service! I called because I had cancelled my subscription a day before it ended. And they still had charged me. So when i was on the phone with the person. He said that I had just cancelled it like 5 min ago which was a lie. And I told him I have the email saying what day and time it was cancelled. He had the balls to say I was a liar. I honestly kept arguing about it. So I spoke with the supervisor but it was the same thing with that guy too. So I asked if I can send it to him so he can believe me. And he said yeah. So right before I got to send it he said it was fine. Like seriously dude. Never again will I ever use Myperfectresume again. I normal recommend it to the school I work for but after this happen. I will not!
-Hello, Lisette!
Thank you for bringing this issue to our attention!
We're so sorry to hear you experienced this with our company. Under no circumstance do we like to hear this kind of news. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We want to make things right with you, we'll be getting in touch with you by email shortly.
I came across the perfect resume website and was able to create an awesome resume the many templates that are available. Once I noticed that it was going to be a fee, I called to cancel. Jose was great and assisted me with additional questions that I had.
Hi Jay,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
They will sign you up for and not send a single invoice.
You will be subscribed for a long time and you will not even know about it.
Please do not use their service.
Whoever created this does not know a single thing about business or IT.
I am out 100 bucks because i was unaware of the charges.
Bloody Money STEALERS!
Thank you for sharing your feedback, our subscriptions are auto-renewing, Sagar. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand.
This website is a shame. I was only requesting a one time use only for 1 euro29 in February and I was charged 29euros today, 3 months after for a subscription I have never asked. When I tried to chat with one of their customer representative, Hector, he was very rude told me to contact my bank and then closed the chat without notice. I would really appreciate having a real answer and my money back. People: do NOT use this website, use your time and create the resume yourself.
Julien F. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
MyPerfectResume
Why wasn't my review printed? You weren't successful in ripping me off, that's why! I didn't read your reviews until after I had done my resume and authorized the payment of $2.95. Once I saw what crooks you are, I cancelled my credit card. You people have more nerve than a bum tooth! It is unbelievable to me that you actually print these negative reviews (except mine) and you are STILL IN BUSINESS! How is this even possible? I see some people think your resumes are crappy, but I disagree. I saw nothing wrong with your format but it is disappointing to find out that you mislead people who are looking to better themselves. SHAME ON YOU! No one has money to waste and this seemed like a good deal. Someone needs to go to jail for this.
Greetings Marsha,
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously.
The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to try it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the
Resume and cover letter for each position for which they are applying, and also
To avoid interruption on the service.
As one of our valued members you have access to tips, walk through and spell checks amongst others. We also offer tools that review the design and content of your resume as well as provide a series of tools like Interview Videos, Job Search and tips on every aspect of the interview process. Feel free to browse our page with a variety of templates and over 100 different examples to use. You are able to make all the resumes and cover letters you want for free, and as part of the premium membership you are also able to download, print, or email as well as share your resume in Social Media environments like Facebook, Twitter or LinkedIn. To check how your resume is looking you can use our Resume Check program that searches for specific keywords that companies search for and give him some tips and suggestions!
Please feel free to contact us if you have any further questions or concerns. You can cancel your subscription at any time by calling. Our toll free line is 1-855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account in the settings area. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@myperfectresume.com. Additionally, you can click live help to chat with us online to request we cancel your subscription.
Best Regards,
Anna
My Perfect Resume
I would like to mention Edward for his extraordinary kindness and customer service skills. Edward not only understood my problem but he showed compassion, fantastic customer service skills and unparalleled knowledge of the product. Thanks to this service I would recommend this service to anyone - very helpful and efficient company.
Hi Michael,
We are glad that you were pleased with how Edward was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Wonderful resume suggestions and help. With wording etc. I use a thesurus and dictionary to help and this streamlined the whole process. 5 stars assuming it is easy to pull my created project from the website.
Hi Ryan,
Thank you for your detailed review! We're glad to hear that you enjoyed using our resume builder and really appreciate the 5-star feedback!
I loved the step by step while building the resume and the side bar of of items used specifically for my job. I didn't realize I'd have to pay for the service in order to get my resume. I feel that should have been more noticeable searching different templates to use.
Thank you for sharing your feedback and for giving us a great rating.
Jorge was incredibly helpful to me today. After spending darn near two hours recovering my accounts, and retyping my resume all over again after unfortunate circumstances. Jorge's customer service was Real above and Beyond customer care.
Hello, Ono:
Thank you for sharing your experience with Jorge. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience you experience on our service Andrea C. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at customerservice@myperfectresume.com so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume