Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
My Perfect Resume helped me to put together my resume. Even though I forgot to get the Cover Letter, they gave me the opportunity to write it down with the correct wordings. The customer service representative Ms. JM was very professional, friendly and nice to me. Thank you My Perfect Resume!
I appreciated the guidance through this quick and easy process. I had searched for a free template and it came up with your site. At the end I was expected to pay a minimal fee. The 7 day trial was helpful and I chose to continue with your service.
Thank you for sharing your feedback and for giving us a good review.
The templates are providing new ways to explain my experience. The structure of the site allows a quick way to freshen years of work. The wording is relevant. I did not think of this on my own. But the perspective and wording is applicable to my field. I think it will bring about a good result and present my skills and past labor in the best way possible. Excited!
Thank you for sharing your feedback and rating us five stars!
My resume used to be so short and simple a elementary school kid could have made it, know it not only looks professional it sounds professional and I love it. I'm so happy I found this website to help me!
Thank you for sharing your feedback and rating us five stars!
I joined today and it took me about an hour to re-write my resume. Looks great but some space was wrong. I called an in just a minute Jonathan was able to assist and fix it. And he offered to teach me how to do it vs just fixing it which was great.
Nice touch!
Hi Sez,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
Jonathan was very helpful in engaging me to ascertain and articulate my expectation of the products. My intention was to cancel, but as a result of his assistance in explaining the range of products and the many services offered.
I opted to continue my subscription.
I was quite satisfied with the service rendered.
Ivor Blake
Hi Ivor,
We are thrilled that you were delighted with how Jonathan was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Wonderful!, and sooo easy. It was very helpful, and gave me great ideas I would have never thought of on my own. Thank you for the great service and will recommend to my friends. Cancelling the service was just as easy, I wish other companies would be this friendly! A very satisfied customer... Rhonda
Hi Rhonda J.,
We are so glad that you enjoyed our service. Thanks for your recommendation. We wish you all the best!
Best regards,
Anna
MyPerfectResume
I thought it was a one time thing, but when I got the email that was going to charge me $24.95 I called right away. My customer service was straight up honest told me the good things about the website and give me a good deal. I decided it to give it a try.
Why not.
Hi Athenit,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Very pleased with my perfect resume experience. Was easier than other sites I tried. I cancelled my subscription after the initial period because I no longer needed it. However, Nomar was very helpful, courteous and very encouraging. Thanks Nomar for your professional help!
Hi Jenny, Thank you for reaching out to us, it is very appreciated. Nomar rocks and we are happy that he resolved everything for you. If you need anything else, just contact us. Thank you!
Had a charge for subscription, however being on a limited income I need to cancel my subscription. The doen side it will take 7 to 10 days from my refund. Not able to buy my turkey meal. The service customer was very gracious.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments. Thank you!
Liz Aponte helped me out! She is great! If she is not a supervisor or in management, she should be. I appreciate her genuine want to really help me, to make sure that I was satisfied as a customer. Your are the best! Thank you, Liz!
Hi Shana,
We are thrilled that you were delighted with how Liz was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I cancelled my subscription as soon as I had the chance. This is not a free service to use to build a resume.
I was not satisfied with the ability to use this product. There were issues trying to download a copy to my computer. It is not as advertised. AVOID this web site if you want to build a good quality resume or cover letter that is truly "free". Very deceptive business practices in claiming develop your resume or cover letter for free. Typical bait and switch tactics.
Hi Todd,
We truly apologize for any inconvenience that this situation may have caused. Our customer satisfaction is a goal that we take very seriously. In order to fully assist you with your concerns, shortly, you will receive a direct message, so we can better assist and look in to this situation. We will thoroughly assist you with your situation.
Love the formats and the templates are very easy to use. The only user friendly portion was trying to upload my resume that was already built... I ended up just starting from scratch and copying and pasting. But the end result is great!
Hi Irving,
Thank you for providing such detailed feedback! We're pleased to hear that you're satisfied with your new resume!
I was provided with great customer service and the employee that helped me was willing to speak to a supervisor to solve my problem and in return I am willing to continue to use your services. All of my concerns were addressed.
Hello, Danielle:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
There should have been more information up front that it would cost to get my resume, wasted time creating thinking it was free only to be forced to pay. Should also only need to pay a one time fee, not a subscription.
Thank you, Conrade, for taking the time to rate us.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
This is a great site to help build your resume. I sent my resume to a list of jobs and relieved a phone call in 5 minutes. I'm know making more money than I was before. I recommend this site to everyone!
Hi Raeniece L.,
Congratulations on your new job! Thanks for recommending us to others. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
Excellent site, particularly for formatting - I like the way we can apply formatting on the fly, with the same content. I am using another site for fixing the content - it helps with power words etc. Together, these help me make the resume lot better than it used to be.
Thank you, Sam, for detailing your satisfaction with our resume builder.
It has been over twenty years since I updated my professional resume. I didn't know where to begin. Then, I found MyPerfectResume. This site made it extremely easy to update my resume and land my perfect job.
Hi Jennifer L.,
Congratulations on your new job! We are so happy that you found the site helpful in search for your perfect job! We wish you more success!
Best regards,
Anna
MyPerfectResume
Lilliam was so polite and accepted helping me even when I was the one who made the mistake. She was very polite and sounded as if she was smiling while talking to me and I greatly appreciated that. She made sure I was satisfied before the conversation ended and I believe that is well worth a good review. Most service reps can be very short and rude but NOT here. IF there is ever any problem with their product don't hesitate to call.
Hello Aullonie B.,
We are excited that you were pleased with the Customer Service provided by Lilliam. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback and the 5 star rating, it's very important for us.
Best Regards,
MyPerfectResume
I subscribed this service to make my resume. Not only the service is great but customer service is really awesome too. I called their toll free customer service number and Charlie was really an amazing and helpful person to assist me with my issue.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
- Visit Website
- Guaynabo, Puerto Rico
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nelson C.,
We are so happy that you had a good experience with our site and customer service. We wish you career success!
Best regards,
Anna
MyPerfectResume