Overview
MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Wow. I'm so highly impressed by this company. I've been in sales management for 10 years but yet never really had to fill out a resume. This gave me all the guidlines that I needed . Not only in helping me write it property but also in a great looking format. And to be able to change the colors and the design of the resume to fit a new business I am looking to get hired into. I don't write reviews on anything. But this is a great tool. Highly recommended!!!!
I am still in my "trial period" with this service. Already, I am a fan! Their customer service is INCREDIBLE! There is a lot to know about the site. I didn't know exactly how to make the most of it. These people are there for you!
The first day after sending out my completed resume and cover letters, I am being interviewed for a six figure income position!
Thank you, Rigo, Alex and Carolina!
Christie G.
Hi Christine, congratulations for landing that awesome interview! We are thrilled to hear that our Customer Care Experts were able to provide you an incredible service experience. Thank you for reaching out to us; reviews like this one makes us change we do things. If you need anything else, just contact us, we got your back! Thanks!
Not only was the site very easy to maneuver but it it had a list of almost any job title you could imagine, with tons of job skills to choose from! Just a few clicks and you had a beautiful resume fit for any job or skill set! I definitely recommend this site to anyone! And the customer service is superb! If you have a problem with ANYTHING they will go above and beyond to help you out! Thank you Gary Moya!
Hello, Cherie:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I did not know that it is a two wk trial subscription so we did not cancel. I called customer service and explained what happened. The person was very nice and without a problem he credited our $27.95 monthly membership.
Hi Daisy,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I hadn't done a resume in nearly 20 years. My Perfect Resume made it easy to just input your information and choose the format you wanted. Took most of the stress out of the process for me. A wonderful tool!
Hi Karen S.,
We are glad that you found it easy to use our tools. We wish you all the best!
Best regards,
Anna
MyPerfectResume
The overall layouts and help tools are the best but the let down is the charge at the end, abit of a surprise to me when you wanted to charge $2.95 which im fine with but notice before spending my time would be good, and the subscription fee is abit pointless and sounds like a money grab why would i need to keep subbing every 4 weeks? Other then that its well worth the $2.95 if you cancel the subscription.
Hello, Brandon
Thank you, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I was surprised to see my $30.67 for payment even though it says to be less $1. Why is that so expensive and why is that you charge by yourself without warning? I want my $30.67 back and I also want my membership cancelled.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I called to cancel my account because I'm having difficulty downloading my resume I created. I spoke to "IN", the customer service representative and help me figure out the issue, he even helped me make my resume fit in one page, then offered to give me a discount and the benefits I will be getting if I decided to continue with my account. He is very accommodating and courteous to customer. I will give him a perfect score for his rating. I'm very satisfied. Thank you!
Hi Edna, thank you for that amazing review. We are happy to know that our expert was able to resolve everything for you and that you were very satisfied with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
$2.99 for a template. (Which BTW doesn't actually work.). Read the fine print. Next thing you know, they charge your card $25 per month to do nothing. A yearly subscription is about $50, but when you but a $3 single template, you end up paying $25 per month for nothing. Site is a scam. Be very wary.
My service agent C. S. R. Alex is amazing. He not only went out of his way to provide excellent service, he we able to retrieve my document.
The process of creating my resume and cover letter was easy and successful. I would recommend MyPerfectResume to my friends and family.
Hi Delrae
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service and with our Customer Service agent Alex. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
I was on hold for 15 minutes automatically I thought that the customer service rep would take their sweet time with helping me but, I was wrong! The rep was very helpful and very pleasant to work with. I highly recommend this site to build a strong resume. Thanks again!
Hi Stephany,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Lillian the customer service agent that I spoke with was very nice and extremely helpful. This product is great! I would recommend this service to anyone who needs to freshen up their resume. The product allows you to track how good your resume is, and allows you to adjust it so that your resume will get noticed.
They also have a number of different job hunt resources... You can always call customer service and expect a friendly agent to help you find the package that best fits your need and if you happen to speak with Lillian you will be in good hands.
Hi Michael, thank you for taking the time to review our services. We are happy to know that Lillian was of such great help to you and was able to resolve everything for you. If you need anything else, just contact us, we are here for you. Thanks
You wait until a person has invested so much into making a resume, THEN hijack them for a credit card number for their "free" resume. I only hope that I will be able to cancel this service when ready.
We're sorry for any confusion on our services, Yvon.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I spoke with Eric via phone and to query a charge and cancel my membership. Eric was sarcastic and unhelpful.
Given that I rang to cancel this service and I was unable too complete this, I have had to have my card blocked and changed to avoid future charges.
The email communications say that you can manage cancellation by logging in to your account, this is a false claim. You are only able to cancel via emailing or calling their help desk.
Hi Katie,
Under the "settings" tab from your account, you are able to cancel your subscription. We regret to hear that your exchange with Eric was not a smooth one and would be more than happy to help resolve your inquiry. Please be on the lookout for a private message from us shortly. Thank you.
I used MyPerfectResume 14 day trial period. I was not aware of having to cancel a membership after the 14 days. I was charged for a year membership. I call customer service they were very considerate and cancelled my membership right away and refunded my money. I am so thankful I will consider using their service in the future.
Hi Linda,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I used this service to create a resume for my husband, and it was convenient, easy to use, and made a nice, professional-looking resume. That said, the resume was supposed to have been free, but with a two dollar-something charge, so that's why they had my debit card info. Next thing you know, they're pulling out $24.95 a month, for a resume I made ONE TIME, and never used the service again. Until today, every time I called to cancel, I got hung up on. Today, they tried to keep me on by offering a bunch of discounts, one of which was an employee discount, which just seemed extremely shady to me. I refused them all, so hopefully they stop taking money out. I would have been happy to recommend this site to anyone, due to the tools and services that they offer, but the way that they conduct the business side of things leaves a lot to be desired. I wouldn't recommend using this site.
Hi Donna,
We apologize for the inconvenience this may have caused. Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription—these are not listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service. We also let you know at this stage that you may cancel at any time. Shortly, you'll be receiving a DM from us thorough SiteJabber, hope to hear back from you soon!
Rocio was great! She made the necessary changes and made recommendations as well to improve it. She was very courteous and never gave up or showed any signs of frustration. The main problem was the big spaces between each job entry. There should be an easy way to fix this. Thanks for your help and the great customer service.
Hi Barbara,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Rocio was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I love the choice of layouts I can pick for my resume to make me stand out in our competitive work force. I like that the resume helps me with keywords and phrases that help make my resume look and sound more streamlined and professional.
Talked to Rolando in customer service and he was very courteous and provided excellent customer service which is a plus.
Hi Jennarose, thank you for that awesome review, it is greatly appreciated. We are happy to know that Rolando was able to resolve everything for you and that you loved our layouts. If you need anything in the future, just contact us, we’re here for you. Thanks!
Was told that I could cancel my membership from the settings page to make sure I wouldn't get charged again, then when I go to my account theres no option to end my trial. Very frustrated by this as I used it to make a resume, which came out great, but don't want to be locked into this website.
Hi Brianna,
Upon locating your account, we see that you were selected to complimentarily benefit from an extended period of our premium services! Please know that your subscription is set to expire in May and you will not incur any further charges. Thanks for the feedback!
Really annoyed by the sneaky way the website is set up to make you invest your time and then charge at the end for a free resume.
I need this for work and I don't have the time to redo it. You are scum bags and this rating would be lower if it could for your under handed garbage
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
Thank you for that awesome feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product. We strive to deliver to you what we do best.
If you need further help, please do not hesitate to contact us.
Best Regards,
MyPerfectResume