Overview
MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
I have paid the initial fee of £1.95 then asked to opt out of scheme then low and behold you take £23.90 from my account i would like this money repaid into my account asap thanking you in anticipation
I've had great support service when I called in. My resume looks and sounds great and free enough to change it specific to a job I am applying for. Same thing for my Cover Letter. No problems with billing.
Hi Abe, thank you for taking the time to review our services. We are glad that you had a wonderful experience with our service. If you need anything else, just contact us, we are here for you. Thanks!
I expected a free resume and had to pay. On top of that, I had to try to end my subscription before I got charged even more. Not sure if I did this correctly. Was extremely unhappy about my experience. Would never use this again.
Hi Christine,
We are very sorry to hear that you did not enjoy your experience with us. We welcome the opportunity for you to change your mind about us and would be more than happy to check on the status of your subscription. Please be on the look out for a private message from us shortly. Thank you.
I ended up not using the website, when I called to cancel my services, the customer service rep was very polite and helpful, she didn't harass me to keep services. I will consider joining again if the need arises.
Hi Jenny,
Thank you for this review. We are happy to know that our experts were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
My experience is great BUT you did not indicate there was a membership or fee associated with trying it. I would have liked to know in advance and would have liked a one time use option as I was doing this to help a friend.
Thank you, your feedback is much appreciated!
This was my first time ever making a resume and I'm glad I found this website and service. It was quick and easy and when I wanted to cancel the customer service was very helpful in doing that. Overall will come back one day again!
Hi Hfrewf:
Thank you for that wonderful review! It is nice to know you had a hassle free experience and that you would recommend our services, we greatly appreciate it. Please feel free to contact us if you need anything else in the future.
Best Regards,
MyPerfectResume
Amazing! From the resume check to the easy access list to help me fill in my resume and cover letter. Allowing me time to put my full attention else where because of this quick and reliable process! So glad I found this site. Thank you
Thank you for sharing your feedback and for giving us a great rating.
Amazing! From the resume check to the easy access list to help me fill in my resume and cover letter. Allowing me time to put my full attention else where because of this quick and reliable process! So glad I found this site. Thank you
It leads me to an 85 good resume strength. I would expect a higher rating being I paid for your assistance to improve my resume. It should be at a 95-100. Every change I made based on your suggestion took my score lower each time.
Thank you, Nancy, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I was charged a monthly subscription cost secretly with no communication. I found out just by my bank alerting me of an out of country usage on my card. It was never made clear to me that I had subcribed for a monthly service. When I tried to unsubscribe it was a hassle and multiple pages and the bottom was hidden among other things. I called customer service but was on hold for a long time with no response. I felt as if the company's mind set is to not be clear so as to catch and trap customers into charging thier cards for as long as possible.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Be careful from this website and others like it.
I fell for it, I paid $2.95 for a two week trial, but the next day I try to download a resume but I was redirected to a page to pay again, this time asking to pay 23$ for a two week trial. I reached out to customer support so many times and they are all very shady, I was told my bank denied the trial transaction and I needed me to create a new one. BUT it not true, my bank didn't dey the transaction, payment went through and then myPerfectResume submitted a refund the NEXT day, thats not a "failed" transaction, its not how it works!
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I have tried to email them multiple times for the past two months, never got a response back. Tried calling and my calls wouldn't go through. I just wanted to cancel my subscription; was being charged $24 a month. Waste of time and money.
Hi Leslie,
We're very sorry to hear that you have not had a smooth cancelation process with us and would like to change your mind about us! At your earliest convenience, please send us your Account ID or the email address associated with the account directly to: social@myperfectresume.com so that we may promptly look into what happened here. Thank you and we'll be looking out for your email!
I had several problems creating my resume. Not because of any problem with the program, but because I am very limited in my computer skills. I called for help and was taken care of in the most friendly and positive manner. I really appreciated the time that was spent with me.
Thank you so much!
Hello Yvonne W.,
We are pleased that you were satisfied with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
Your site is a scam. You say you're free but then I have to pay you to download my resume. That sucks. You are a shady business and you should feel bad about exploiting innocent people just trying to get a job.
Hi Emmett,
We are not a scam and are sorry to hear that this is your sentiment. Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results!
Easy to follow, straightforward way to create a modern resume. I got hired quickly, should have cancelled sooner, but overall, cancellation was simple. I was complimented on the great layout of my resume, and I think it was money well spent.
Sally, representative #1035, was very kind, professional, and helpful when I got to cancellation.
Hello, Anna -
Congrats on the new job!
We appreciate the positive feedback about our resume builder and we’re glad we were able to help you in your job search. Best of luck on your first day!
Sitalli was able to assist me with a few extra minutes of time & formatted & changed things as needed. For the $2.95 trial, which I cancelled after the day, & customer support, it was well worth the three dollars for one clean resume.
Thank you for sharing your experience with Sitalli. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
When it came time to opt out of the account, the rep was very courteous and assured me that as long as I discontinued my account within the two week trial period that I would not be charged $24.95 come the following week when it was due. I forgot the rep's name, but she handled it like a pro. The only problem that I did have was adjusting my resume using the tool button. But, that was okay because my husband fixed it to where it looked presentable.
Hello Eudelia M, We are excited that you were pleased with the Customer Service provided by one of our agents. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents.
Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
I had used the two week trial, made a "perfect resume" applied for a few jobs and was getting calls back almost immediately. The service is so simple and easy to use with a robust set of pre-loaded skills and examples for almost any job. I had forgot to cancel my membership with MPR and was charged their 34.95 fee, not needing the service anymore i called MPR in a panic and customer service was more than happy to hear i got a job using their service. I asked for my money to be refunded seeing as i don't need the service anymore, Joseph with canadian customer service was so quick to help me, refund my money and make sure i was happy with everything. I will recommend you guy to friends and family, I love my perfect resume! Thank you guys for all your help!
Hi Tom, thank you for that excellent review, it is greatly appreciated. We are happy to know that Joseph was able to resolve everything for you and that you loved our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
Worked with Customer Service Rep Yaritza M. Explained to her a household member signed up to use this service in August of 2016 (for $1.95). This member inadvertently signed up for a monthly service (using my debit card), and subsequently received monthly email charge notifications of $24.95, but neglected to inform me. This resulted in 6 monthly charges that I had not authorized. Yaritza indicated 3 charges would be refunded in 2 to 3 business days. Yaritza indicated she would cancel the account immediately. She was very professional and helpful. I would have given a 5-star rating if more charges were refunded.
Hi Warren,
We are thrilled that you were glad with how Yaritza was able to provide a resolution about your request. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Really just needed a one time template and wasn't interested in monthly subscription although the rep was very nice And help cancel the subscription. He also helped me to get my refund back for first month as I am not interested for future subscription.
Hi Atul,
Thanks for your review, Atul! Glad we were able to help. Have a good one!
I did not know this was even available, it was simple and actually pretty easy. The ideas and advice you receive are very helpful. I haven't written a resume since I joined the Army, so I am defiantly out of practice. And my Perfect resume made it as easy as possible for me... thank you.
Thank you for sharing your feedback and rating us with five-stars!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings William T. We are very sorry that you have had this experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume