Overview
MyPerfectResume has a rating of 4.2 stars from 25,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
It had been 18 years since I last created a resume. I was desperately searching for help so that I would create a resume that was worthy of presenting for a job application. The site is user friendly and assisted me in creating a perfect resume within 1-2 hrs. I submitted my resume for an application and was successful in obtaining a job. Thank you perfect resume for excellent customer service. I could not have been more satisfied.
I was not aware that a payment would be due at the end of building the resume. I never saw anything stating that when I began. If I had known, I probably would not have used this site. That is the reason I did not give 5 stars. The only reason I'm continuing and paying for the trial is because I already spent a lot of time building this resume and it turned out great. I like this so-called "free" resume builder otherwise
Hi Nadine,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
Extremely sneaky website, they offer you a 14 day trial and then get charged $34,95 per month. The kicker is, they do not send you any emails or notifications. Months will go by and you will get charged unknowingly, unless you keep an eye on your bank details.
"Just rememeber to unsubscribe" If it was that easy... Try unsubscribing online and it will give you the illusion by saying that you have been downgraded to basic. You will still get charged, know where on their website is there an option to unsubscribe.
"So talk to them using the online chat"
Go ahead, you might be the exception and still get charged the following month.
I was that exception, I have now emailed them asking for a refund for my inactivity and to cancel my damn subscription like I have already asked.
Be very careful, this company will prey on the forgetful and even more on your false sense of confidence. Make sure that subscription is CANCELLED.
My teenage son setup his resume without reading the fine print about recurring charges after the intro 14 days so I called expecting that I would have to fight to get the charges stopped and refunded. Not the case, the gal I spoke with couldn't have been more understanding and helpful. Based on this experience and all the other positive comments about getting help in writing the resume, I would definitely consider using the service again down the road.
Hi KB M,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I called customer service and Mr Ruiz was my representative. He had such an outstanding personality, his voice was confident, he was knowledgeable and concerned about me. What a wonderful experience! I've never felt so taken care of in my life! He deserves a promotion and a raise.
Hello, Rhonda -
We are excited to hear that our agent Ruiz was outstanding, knowledgeable and concerned for you. Hearing from happy customers like you makes us feel great, If you need further help, get in touch at any time!
I was so nervous about creating a resume because I never know what to say and often think I don't have any great skills. My Perfect resume helped put one together and gave me great ideas on what my skills are regarding my past work experiences. Thank you!
Thank you for sharing your feedback and for giving us a good review.
My perfect resume is a fraudulent web based company that does not deliver what it promises. Endless waiting on a phone line for help and email disclaimers staying my resume could not be submitted for review, although they happily took my $19.95. Do not be fooled. They suck!
Hi Patrick, thank you for taking the time to reach out to us. We are sorry, that was not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
My account was being over charged and I didn't know. He quickly made everything right like magic. He was very respectful and made all his words clear to me. For a second I thought I knew him cause he was just so friendly. Great customer service with him.
Hi Victoria,
We are thrilled that you were pleased with our resolution about your request and how Ener was able to resolve with a friendly approach your situation. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best regards,
MyPerfectResume
Lol they sell you a resume template for $2 after you pay they send you an email that goes to your trash (you really never see it) letting you know that you have committed to a monthly subscription for $30. When tried to get a refund they push you so hard to commit to a $1 monthly subscription and avoid completely to acknowledge if they can or not give you a refund. As soon as you tell them you will contact your CC they tell you that its ok to do a refund and hang up on you really quick.
Be aware!
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
My customer id is *******. I have subscribed this site before 2 month back. I used this site one month after subscription and also payed money for that service. At the same month unsubscribe this site but no use they had cut money from my account. I sent a mail to their customer support, No use they are not responding my mail.
I got a very bad experience from there.So please don't go for their site. They should definitely cheat you.And add one more thing in my experience don't add credit card details this type of site. They looting money from our account.
Hi Arun:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please direct message us we can assist you in a secure manner.
Best Regards,
MyPerfectResume
This resume builder is a good product and I got a job very quickly using it along with my background. I had only used it 1 time and never again but was charged $25 each month for an additional 3 months without knowing. My bad for not checking my charges but it was never clear that I would be charged each month. I called and they refunded 1 month but not the others. Shady way to take peoples money...
Hi Dan.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I have used My Perfect Resume in the past, and I remember being very happy with the outcome. However today I noticed a charge of $35 from this company and also emails saying that thanked me for my order and then immediately a cancellation email. I called my bank and we were able to talk with Sergio, a representative. I would like to thank Sergio for his help in this, since I was very confused and upset (your mind goes to worst case scenario mode). He was very helpful during all this and was very kind towards me while I lost my composure and started to cry. I'm sure it was something as simple as a system error and not something more insidious, but I would warn anyone to be vigilant against identify theft and fraud. Remember to be kind towards company representatives and to appreciate the help they can provide for you, Sergio alone would warrant 5 stars from me if it weren't for the upsetting reason I had to call.
Hi Britni, thank you for reaching out to us, it is very appreciated. Reviews like this one change the way we do things and we are very glad that Sergio was able to resolve everything for you. We are here to help you, if you need anything else, just contact us. Thank you!
The site had several good templates, pretty easy to use. Only warning is to write down the cancellation phone number to use when ready to cancel, cause once you set up an account can not get back to generic website which lists the cancellation info. I was happy I had written it down.
Hi Melissa S,
We are glad that you found the site easy to use. The details on how to cancel are actually included also on the payment confirmation email but we are glad that you were able to write it down. We wish you the best in your career.
Best Regards,
Anna
MyPerfectResume
I would be much more inclined to use this service if it were not subscription base. The subscription system honestly feels like a scam for customers to forget to cancel their subscription and to get charged again. The website works very well and is a good product/service, but should not be subscription based.
We're so sorry to hear that you feel this way about our company, David. Under no circumstances do we scam our customers, please know that for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
After signing up for this service, I noticed a charge of 35.80 a few days later. I was under the impression this was a free service. Regardless I called on 1/28 to cancel my membership. I was told in seven days it would automatically charge the 35.80 from the first day the membership was active. Very deceiving. So again I cancelled my membership. Today I got another charge of 35.80 and when I called today they have no record of my first call to cancel. I told them their calls are recorded so they should be able to pull the call. Not getting off that easy! Compete fraud! I'm contacting the Better Business Bureau and let this be a warning to anyone looking to use this horrible service!
Greetings Jacqui C, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We will send you a private message to take a look at your account once more. If you wish to communicate directly with us please reply to the private message or email us an email at customerservice@livecareer.com
Best regards,
My Perfect Resume
Signed up in November and had done a cv for a one off payment without knowing that in the small print I am being charged £23.30 a month and this being 8 months its a bit ridiculous. I received no written warning about this or any sort of alerts.
I'm pretty peaved off.
As well as this the cv didn't even convert well and looked awful once converted.
Never again
Hi Keira:
We are sorry to hear this. Please contact us thru a direct message as soon as possible so we can address this situations and see how we can help you resolve this issue.
Best Regards,
My Perfect Resume
I enjoyed using MyPerfectResume because of its many styles of resumes to offer, and the prefilled descriptions and skills made it efficient. I'm giving it 4 stars because I wished it had an option to add a picture.
Please let me know when you've added the feature for pictures.
Thanks,
Majestic
We appreciate you detailing your satisfaction with our builder, Patricia!
Totally scammed me. Now I have been billed twice in Canadian funds. When all I wanted was a $2.00 cover letter. Now they keep draining my credit card. How do I get my money back and put a stop to further charges to my card? Any help would be awesome. Thanks..
Dear Rick,
Please contact us as soon as possible so that we may resolve this issue.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: customerservice@myperfectresume.com.
Best regards,
My Perfect Resume
I had a weird situation come up and Josiah really tried to work with me and get it handled. He was polite and made me feel like my problems mattered and went out of his way to fix them. I appreciate his help and time!
Hello, Ellaina:
Thank you for sharing your experience with Josiah, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Your google ad says "free" of course it is not, not a big deal but why would someone need your service monthly? Happy with the results, but i will cancel only bc i wont need it monthly. Maybe charge a one time fee. Thank you
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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Hi Jenna V.,
Congratulations on your new job! We are so happy that you liked our site and customer service. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume