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Dan G.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Jobs, Society

Member since July 2017

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1 Review by Dan

7/13/17
This resume builder is a good product and I got a job very quickly using it along with my background. I had only used it 1 time and never again but was charged $25 each month for an additional 3 months without knowing. My bad for not checking my charges but it was never clear that I would be charged each month. I called and they refunded 1 month but not the others. Shady way to take peoples money....
dougj2
Laura T. – LiveCareer Rep
Hi Dan.

We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!

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