Overview
MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
I used the site MyPerfectResume to update my resume,. I applied to couple jobs online, and in about 1 week later, I received a job offer. I wanted to cancel my subscription before the trial period was over, and customer service was very nice, and informative. I recommend this site to build a great resume even with or without a lot of experience.
I had the pleasure to speak with Ms. Crystal, 5/13/19. She was able to help me decide that I needed to keep my perfect resume for a little while longer. I am keeping for a while. What she said made perfect sense to me. I am still actively looking for work in the Administration field. Everyone should take lesson from Crystal. Thank you so much.
I love the templates for resume, it made my life so much easier and I loved the customer service help by Alexander. He helped me with my specific formatting request and was understanding and also knowledgable. I was able to condense my resume the way I wanted to.
The only thing I would say is a bummer though is that you cannot format sections in word once you download it and its proving to be a bit of an issue with my cover letter. I will do my best to make it work but I hope its something that can be changed in the future.
Hi Mary,
We’re proud to know that Alexander was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Like so many others I did not receive any emails relating to ongoing $$ amounts. I used the service and cancelled my subscription after a couple of weeks. I received a cancellation number and email and then 2 days later had $52 debited from my account. I emailed them and had a senseless email back saying to call and cancel. I HAVE ALREADY CANCELLED. How many times do you have to cancel? After reading other reviews its clear that I will have to take this further. I will start with Better Business Bureau and be taking legal advice on further action. I hate scams like this.
Greetings Elise T, I’m very sorry that you have had this experience with our service. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
If you have that cancellation number as an evidence that you cancel before the charges please direct message me or check you inbox I will be able to assist you.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
My Perfect Resume
It was great up until the part where I was asked to add a credit card. I wish I had know that upfront before putting all that time and effort into typing everything out. At least it was just $3, but still... annoying to get that last minute. LEAD WITH THAT!
We're always open to suggestions for improvement, Courtney please do not hesitate to reach out to us with more of your feedback!
My experience with my perfect resume was great I was able to set up and choose my format as they also ask what career you are looking into creating you're resume which I found to be much of help and their tips and suggestions you can easily add. I most definitely recommend my perfect resume to help build and create a resume for any profession it is inexpensive and you are able to save and complete as many resumes I opted for the 14 days for only 2.95 what a deal once again thank you
Hi S F.,
We are glad that you had a good experience with our site. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
MyPerfectResume
Mercedes is polite, knowledgeable has the patience of an angel. She walked me through with my resume and spent the time to teach me. I'm not very good at this new technology and it is so good to talk to Mercedes. She is a pleasure to talk to and guides very well. I had a great experience with your service because of her expertise. Thank you Mercedes you're one in a million! Hugs!
Hi Sonia,
We are glad that you were pleased with how Mercedes was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I love the the options that are available to use to build your resume. The two things I do not like is that you cannot preview your resume to check how many pages it will be. I had to alter it quite a few times and was charged each time before I got it correct. The other thing is after setting up your resume, SUPRISE there is a charge. The price should noted before starting your resume building. Marketing tactics I guess. At least I got it done.
Thank you for sharing your feedback and for giving us a great rating.
I love the the options that are available to use to build your resume.
As English is not my 1st language I tought was better create the right so after a web search I found MY Perfect CV...
After print some cvs I found a job in 1 week.
Thank you very much for your help.
I'm really pleased with it
Hi Liliana,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.
Love the resume template options and the ease of creating one that best represents who I am, but was a little surprised to have to pay for it based on the advertising I saw in my Google search. I paid, because the templates are that good, but expectations weren't met.
Hi Dylan,
Thank you so much for your wonderful feedback! If we may, the basic text version of any resume created can be downloaded free of charge. Both our site and our templates are free to use as well, however, our premium services do incur a cost.
I spoke with Brian regarding my membership cancellation not going through and getting refunded for two charges on my account. He and MyPerfectResume were more than helpful at refunding me, canceling my account, and offering me a discounted rate if I wished to renew the service. Incredible communication and helpfulness!
Hi Olivia,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Brian was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Definitely a bait and switch experience. They get you with the offer of a "free" template" and you can select a "free" template. Then after you spend all of the time answering the questions and try to download your resume using their "free" template turns out it's not free.
Now of course I know there are very few things in life that are free - but this really is pretty underhanded. You really should be more up front so that people know that it will cost them money to download their resume even if they select a "free" template.
Especially now that there are so many people that have lost their jobs - seems like you might want to be a little more helpful. Because while I do not have to be in a hurry to find another job not everyone has that same luxury.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee.
Its was really easy and all the things I needed were listed under the type of work I had done. It looked better than I could have done on my own so thank you so much and for all the job leads that were emailed to me.
Hi Veronica C.,
We are happy that you found the site helpful in your job search. We wish you all the best!
Best regards,
Anna
MyPerfectResume
Why am I paying $24 for a resume I need once? The last time I was on here I was able to get my resume emailed to me for only a few dollars and now I'm stuck having to pay $24 for it. Certainly won't be back until that feature is fixed.
Thank you, Kendall, for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please look for a private message from us shortly.
Thank you for your patience!
Horrible service. Completely scam you to use 14 day FREE trial, then they "AUTOMATICALLY" enroll you into an expensive monthly subscription. When you call them to resolve, they say, you agreed, sorry. Scum bags. Especially when people are out of work, and are trying to save every dime, this is what bottom feeders do. How do they sleep at night.
Rebecca, we are really sorry you feel this way about our services. We will be more than glad to assist you with your concerns. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
My Perfect Resume
Instead of "download resume" the button should say "purchase resume", because thats what it is. Also your advertisement says "free resume", I did not get a free resume. I'm fine with paying for your services but when you charge me without making it clear that you are charging me and when you advertise a free sevice but then it is not free it feels very slimy. Just be honest for gods sake, you have a decent service.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Called to cancel my subscription and it was the most pleasurable experience. Customer service rep was very helpful and extremely courteous. Will definitely be coming back to my perfect resume in the future! Thank you!
Hi Jennifer,
Thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Super easy to use, great results, although the sentence structure in some of the auto-generated material was a bit "clunky" and awkward. However, I was able to easily edit them to make them just right!
Thank you for sharing your feedback and rating us five stars!
I would never again use this site nor would I recommend it to anyone else. It is just another way to scam someone out of their hard earned money. The said thing is that most of the people using it are unemployed and looking for a job and you end up with someone gouging what little funds you do have. The amount that they charge you 35.80 monthly is way too much for the service provided. They say you can cancel and charge you for cancelling a day after they charged you, what a crock. I will also put this out on Facebook and YouTube and to anyone else who will listen. I also intend to contact the better business bureau. This has to stop. Even a dead customer was being charged now that is just the ultimate in foolishness. I really thought that the US Government has put a stop to such things
We apologize that you feel this way RoseMarie N. On our service all of our subscription are auto-renewing. This information is stated on every page of the purchase process and we send a confirmation email stating the date and amount of the auto-renewal of the subscription. We offer several ways to cancel the active subscription. This include phone, live chat, email and self cancellation in your Account Settings. You can contact us at customerservice@myperfectresume so we can assist you on the concerns that you may have on your account. We also send you a private message so we can provide you with further assistance in a secure manner. Once again we apologize that you had this experience with the service. Looking forward to assisting you achieve a timely resolution.
Best regards,
My Perfect Resume
This is to commend your excellent service. After several months, during which my
Grandson did NOT make use of your excellent service, I contacted you to cancel the service. The young man made clear the many additional services you offered, but ultimately stuck with me and sent me e-mails confirming that the service was cancelled as of July. I was very impressed with the young man's determination, his courtesy and patience. You are lucky to have this young man working for you.
Hi Elaine,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Malissa! We are truly grateful for your positive feedback on your interaction with Crystal! It makes us very happy to know that you've decided to stay with us during your active employment search and we wish you all the best in landing the job you're seeking!