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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I like this service i just cant afford it but the customer servicer rep was able to help me save money and still keep my subscription.
Excellent resource for anyone seeking additional resume and cover letter assistance. Would highly recommend.
Thank you for recommending our resume services, and for letting us know your feedback, Janese.
I am only 17 years old, I've never made a resume before, this website helped me a lot.
Thank you for your feedback, glad we were able to help, Cynthia.
Always evolving and learning, My Perfect Resume is the easiest and best way to stay up to date with your resume and the best job matches.
Thank you for sharing your experience with us, Kim. We always pride ourselves on providing top-notch services and your feedback helps us tremendously, please let us know if you need any help in the future.
Vey excellent website easy to use and builds a beautiful resume, it saves my resume and I don't feel rushed to complete it. Great website! Thank You! I WILL GET THE JOB!
You're welcome and thank you for taking the time to let us know your feedback, we’re always happy to hear that you enjoyed everything about our services, Billy! Wishing you the best of luck in your job search!
Awesome... especially maintaining resume state without losing content across multiple days is a great feature
We're thrilled to know that loved our resume builder, Seshagiri! All of your previously created documents will be saved in case you decide to update your resume in the future.
I was almost complete and when I hit the back button it deleted all my work and applied template again.
Hi Jackson,
We're sorry to hear about the issue you encountered. We greatly appreciate the feedback and will get started on fixing this!
You need to let me know I'm paying for it at the beginning
Hi James,
The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Easy and quick to do. It's been a long time since I did a Resume. I like this tool.
Hi Robert,
We're thrilled to learn of your positive experience with our builder! We wish you all the best in your search!
Creating the resume was a good experience. However once I downloaded from my iPad I can't find it to attaché to an email and submit.
Hey, Iris - Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
Absolutely wonderful! This has helped me tremendously!
We truly appreciate the 5-star review, McLaughlin! We hope that your new resume makes all the difference in helping you get the job you desire.
You say it is free And not until the end do you ask for payment tell up front
Hi Daniel,
If we may, the basic text version of any resume created can be downloaded free of charge and both our site and our templates are free to use. However, our premium services do incur a cost. We hope this clarifies any confusion!
Absolutely phenomenal xoxo I absolutely hate resume-writing, now am having so much fun with it, the great ideas are limitless. I love the new look, moved from my "stone age look" to new dynamic formats... thank you so much :)
You're so welcome, Carmen! Thank you for sharing the love, it’s awesome to know that it was fun creating your new resume with our builder, we’re happy to help always!
You should tell people at the beginning of all this that it costs money to do it.
Hi Lisa,
Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result.
I found the tool to be extremely helpful in creating a better resume & cover letter.
Thank you for the lovely review, glad we were able to help with your new resume, Scott.
Advertised as a free resume builder... which it is not
Hi Kerry,
If we may, the basic text version of any resume created can be downloaded free of charge. Both our site and our templates are free to use, however, our premium services do incur a cost.
Pretty succinct hot items ready for document inclusion - Thanks!
You're very welcome, Maria! If there’s anything else we can assist you with, just get in touch.
Sample templates are quite similar to each other and not many distinct verities are available
Hi Kevin,
Thank you for your feedback. We like to think that we have a variety of templates and you can even customize within the same template!
Would be five stars except that there's no indication of price before you start. It's a good service but you should be upfront about the cost, it's deceptive
Hi Sarah,
We're happy to hear that you enjoyed using our services! We do not intend to be deceptive with our pricing. Our site is free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Bre,
We're glad to hear that you were able to get an even better plan to suit your needs! Thank you for sharing your positive experience with us!