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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Got pulled to website stating it is free but to share it I have to pay. Only downside, but do like the format and accessibilty.
Seems to be going fine. Im not to good on computers
Thank you for trusting us with your resume, please know that if you require any help while building your resume you can always let us know, Lawrance
Great and easy to follow, don't like being tied in to $34 p/month if I'm not going to use this again.
Hi Katie,
We really appreciate your feedback! For any changes to your subscription, please contact us and one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
It's great to have a chance to have help building a resume
Thank you for the kind words, Brooke!
No issues at all, this should be a one shot deal for me. Thank you.
You are welcome always, Vincent!
I love all the suggestions. They are so well written
We strive to make our customers happy and we take your feedback to heart, Sharon.
Love how easy it is especially that it gives you pre-written suggestions.
Thank you for sharing the love, Pora! It’s awesome to know how pleased you are with our resume services.
I'm surprised how easy this is! So many great options!
We're excited to hear that you feel this way about our resume builder, Melissa! We're happy to help.
Not bad, - a few things missing, though...
E.g. Photo on the CV, tech-stack section...
Hi Alex,
Thank you for the valuable feedback!
I cant believe how easy and time saving this actually is!
Please believe it Elva! Thank you so much for the glowing review!
Spending lots of time creating and fine tuning resume which is stated free only to find out that there is a fee if we want to use our resume that's created is not very professional! Be up front with people not sneaky!
Hi Tammy,
It is never our intention to be sneaky. Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result!
Fantastic Experience. You helped me put what is in my head down with words. I will recommend. Very satisfied.
Hi Jodi,
Your review has us over the moon! We greatly appreciate you sharing your positive experience with us and thank you for the recommendations!
Its been more than helpful in building my first resume :)
We're more than happy to have been of assistance to you Liliana! We wish you all the best in your search!
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Thanks for the 4 stars Brian!
Got some amazing insight into what my past work experiences were like with their suggestion tool. Made the resume writing experience an easy and fun experience.
Hi Wally,
We're thrilled to hear that you enjoyed using our resume builder! Thank you so much for the 5-star feedback!
Creation of resume was easy and had a professional look when completed.
Thank you for sharing your positive experience with us Krista! We appreciate the feedback!
Is was not obvious when I started to use the template that I would have no access without purchasing a subscription. A bit misleading in my opinion. :(
Hi Ben,
We are sorry if you felt mislead as this is never our intention. Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result!
Fairly easy to use and has a nice format for my needs.
We're happy to know that we could be of assistance Mary! We appreciate the feedback!
Truly made the daunting task of updating a resume much, much easier!
This is what we love to hear from our customers, we are here to help with your resume anytime you need us!
Quite user friendly and efficient. Great tool that saves you loads of money.
We appreciate the glowing review Jason! Thank you!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Cara,
We appreciate your feedback! Please know that both our site and our templates are free to use, however, our premium services do incur a cost.