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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Thanks for telling me i had to pay for it after i finished
I particularly like the suggestions etc., the program makes it easy to move along and finalize my resume!
Thank you for the awesome review and for letting us know that you loved our services, Jesse.
My perfect Resume has helped me match with compatible jobs and understand what companies look for when reviewing your resume.
Thank you for trusting us with your resume, Alfredrick!
The price have been shown after the resume, the price option is not good & I didn't receive the resume by the email yet.
Hello Abdulhadi,
Our site is free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result! You are able to access your document by logging into your account. If you require further assistance, please do not hesitate to reach out to us and one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
Pretty easy to use and complete.
On my way to print so we will see.
Hi Ginny,
We appreciate your five-star feedback! Thank you!
Aided in updating my resume to a more modern approach from the original time I learned to write them.
Hi Martha,
Thank you for detailing your experience with us! We appreciate the positive feedback!
Needed a brand new resume and havent done one in so long and this was nice and easy
Hi Helen,
We're so excited to hear that you're pleased with your new resume! Thank you for sharing!
Great set up helped me a lot with building my resume
Hi Mathew,
We're happy to have been of assistance! Thank you for the 5 stars!
Very good and helpful i feel very confident to land a great job with my build resume
Hi Jason,
Thank you for your positive feedback! We wish you all the best in your search and hope that you land something soon!
I needed to revamp my Resume. This was faster than I was able on my own.
Hi Woolford,
We're thrilled to hear that you found our resume builder so helpful!
Very nice and easy to use platform. Nearly $25 is a lot to ask for one resume though. Maybe charge per resume instead of monthly charges.
Hi Emily,
Please know that a single resume is not $25. Nevertheless, we greatly appreciate your feedback!
Didn't realize id have to pay until the end not a good experience
Hi Cynthia,
We regret to hear that you did not enjoy your experience with us. The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
I assumed this service was free cos that is what the website states..
Hi Amber,
The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Its quick. Helpful and really easy to use. It looks great and it was really easy to use.
We really appreciate your awesome feedback, David! Thank you for the 5 stars!
I like this tool, its quick easy to understand and allows me to build a resume that will knock an employer's socks off!
Hi Rebecca,
We're thrilled to hear your wonderful feedback! Thank you so much for sharing your satisfaction with us!
Somehow my job histories got swapped and it was a pain to switch it back. Also wasn't aware of the cost up front.
Hi Kathy,
We regret to hear that you didn't fully enjoy your experience with us. As a tip, edits can also be made directly in the downloaded Word document. Please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result!
User-friendly organizational tool that made writing my resume very easy.
Hi Daniel,
Thank you for sharing your positive experience with us!
Didn't know I was paying until the end.
To Many Choices to read for skills.
Hi Amy,
Please know that our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result! Nevertheless, we thank you for your feedback!
I expected a free resume and had to pay. On top of that, I had to try to end my subscription before I got charged even more. Not sure if I did this correctly. Was extremely unhappy about my experience. Would never use this again.
Hi Christine,
We are very sorry to hear that you did not enjoy your experience with us. We welcome the opportunity for you to change your mind about us and would be more than happy to check on the status of your subscription. Please be on the look out for a private message from us shortly. Thank you.
Great tool! Easy to use, very helpful, worth the time savings
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3, Colleen!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Anthony,
Please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result!