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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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When I started, it said that the template was free. Once I got finished it charged me.
Making the resume was fast and easy and when I called about a couple questions I had the agent was very knowledgeable.
Thank you for sharing your experience, Lauren! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
The website says this is free then you come up with a cost at the end. Its misleading
Hi Brooke,
It is never our intention to be misleading. The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Easy and extremely helpful, especially when stuck for the right words. Genius!
We’re excited to hear you feel that way about our resume builder, Alexis.
I hate rating before I am finished using the app but all apps want to jump the gun and want to know how they are.
We appreciate your feedback thus far, Cindy!
I cant locate my resume after I have paid for it! I used this so it would be fast and efficient and that doesn't seem to be the case!
Hi Shirley,
Your resume can be found on your dashboard or under your "documents" tab. If you encounter any more difficulties, please do not hesitate to contact us and one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
This so far the best resume builder I've ever experienced.
Thank you for sharing your satisfaction with us, Diane!
This was a very friendly user experience. I had not had to complete a resume in 23 years. So I found this to be extremely helpful.
Thanks for trusting us with your resume, we are glad to help, Duran.
Great idea! Lots of great skill listings - frustrating to go back and make edits - and cost is high
We're always open to suggestions and appreciate your feedback, Kimberley!
Job description is based only one keywork or title, so had to keep going back and forth. Were not informed of paid service of this website.
Hi Selena,
We're always open to suggestions for improvement and appreciate your honest feedback. Please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result!
It would be good to be able to change or create "titles" of your job to get more suggestions or add more details to your job on all pages. My job was specialized so I had many different responsibilities.
Overall very easy to use. Thank you!
Hi Dawson,
Thank you so much for your thorough feedback! We greatly appreciate it!
I loved this website! I was stuck for hours on my own trying to create my resume but with the help of this website I finished it in minutes!
Thank you for sharing the love, it’s awesome to know how pleased you are with how your resume turned out, Vanessa.
Enjoyed the experience; quick and simple to follow
Thank you for sharing your positive experience with us, Cornelius!
Super easy to use. Worth the three dollars. Made everything easy and fast
Just what we like to hear, Lexi!
The payment processor was janky and charged me about 5 times. This was definitely a tech error on the websites behalf. Had to call the bank to open my card back up
Hi Joshua,
We apologize for the technical difficulties that you encountered. At your earliest convenience, please contact us and one of our agents will gladly assist you in issuing any refunds. Thank you.
https://www.myperfectresume.com/contact-us
Very easy to follow and very good suggestions that pop up
Thank you for sharing your satisfaction with us, Leslie!
Need to say upfront that there's a fee to download, initially it said free resume so that can be deceiving
Hello Shital,
Please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result!
Loved the support re-building CV, letter BUT was promised it was FREE at the beginning of the process... somewhat disappointed with even the nominal $2.95 fee.
Hi Alexandra,
We value your honest feedback! If we may, the basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Very helpful materials and was very easy to do it in such little time. Would like the resume check before the employer does plz
Thank you for sharing your positive feedback with us, Zareena!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Rayland,
Please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result!