Overview
MyPerfectResume has a rating of 4.2 stars from 25,179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Jaleel De Jesus was so helpful and pleasant to deal with during my call. I am glad to use the My Perfect Resume site, and recommend it to friends and family too.
This is a good format, but not the best for high schoolers that don't have much experience. It is worded too professional in that case with the experience. Other than that, great cite.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Stephen.
I got scammed by the website customer services i paid for 10 days as test and later before the monthly charge i contacted to the customer service to cancel subscription but then I surprised that they charged me 24USD! And I did not got my refund yet
I DO NOT RECOMMEND!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
It would only let me choose from associate's degrees in the drop down boxes for education.
I don't see a spot for certifications, like BLS CPR or IV.
Thank you!
Thank you, Melissa, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I chose a FREE template. I expected SAVE would allow me to save and return to edit later without losing my work. Instead, it forced my to payment and I could not go back to further edit. Not cool.
Thank you, Paul, to clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Loved the support re-building CV, letter BUT was promised it was FREE at the beginning of the process... somewhat disappointed with even the nominal $2.95 fee.
Hi Alexandra,
We value your honest feedback! If we may, the basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Title said a lot, in this case secreenshot all your pages then u have a JPEG covert into PDF and then into Word to actually make it free, and again actually a good product just a big lie in the end and Marketing lying to customers.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please get in touch with our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
I submitted my resume on a Saturday, and by Monday I received a call from the 2 places that I had interest in working! And I was able to pick which job to take!
Hi Nancy G.,
Congratulations on your new job! We always love to hear our customer’s success stories. We wish you all the best!
Best regards,
Anna
MyPerfectResume
I called this morning and the first customer service agent was very rude and didn't even give me a chance to talk, Not only was she repeating the same question over and over, and telling me she could not assist me, her tone was quite alarming, i requested more then 5 times to please to be put through to someone else and then her supervisor, she hung up on me. I called the 0800 number again and was put through to Orlando P ( 2nd customer agent) not only was he clear and professional, he allowed me to talk on to why i was calling in the first place.
Thank you Orlando P for your service, not only did you help me with my situation, I also felt like you were very respectful and well mannered. Really appreciated your patience on letting me speak. All of this within 10mins.
Thank you so much. MERRY XMAS AND I HOPE YOU HAVE A HAPPY NEW YEAR.
Hi Consy, thank you for that outstanding review. It’s nice to know Orlando was able to resolve everything for you and that you were very satisfied with the final product. If you need anything else, just contact us, we’re here for you. Merry Christmas to you as well. Thanks!
I would like to thank MyPerfectResume in helping me draw up a resume for which I got promoted in my job of security. I was promoted to supervisor and owe it to the helpful hints I got from you.
Hi Enrique B.,
Congratulations on your promotion! We are glad to be of assistance. Best of luck with your new career!
Best regards,
Anna
MyPerfectResume
I was so impressed with the skill, expertise, and professionalism that Rosa had prvided to me. She pointed out so many tips on using MyPerfectResume and she was always so full of energy and patient.
Hi Larry,
Thank you for sharing your experience with Rosa; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
You tricked me into paying 3.00 dollars after spending 35 minutes setting up my resume.
If i wasn't i dire need of a resume immediately then i wouldn't of ever paid for your service. I SPECIFICALLY GOOGLED FREE RESUME BUILDER!
Hi Joshua,
We regret to hear that you feel as though you were tricked. Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result. The basic text version of any resume created can also be downloaded free of charge. We hope this clarifies any misunderstanding.
One of your Agents on live chat, Ross, was beyond helpful. I have tried to create a resume on this site before, but was unable to download it, confused that it was free but any downloading required full access. I gave up before, not even reclaiming the information I entered to format myself. Today, while I didn't have the patience to cancel a trial after use, I was able to reclaim the information I entered, thanks to Ross. The information was the most important, because formatting doesn't require re-writing, I only have to make it look good.
I feel it should be clear that. Txt file download is free, and that your resume is automatically saved, because while on the building section both either lead to the subscription page, or in the case of downloading hang. Even though. Txt file download is free, when on your homepage it is literally listed under full access. I assume it is in the Terms and Conditions, that the everyday user doesn't read. Despite the things I think should be changed, Ross should be commended, as the first Agent I spoke to disconnected while I was typing the rest of my question. Thank you
Hi Gabriel C,
We are glad that Ross was able to help you. We wish you all the best!
We are very committed to providing great customer service and are very sorry that you had this experience. We take all feedback very seriously, and your feedback will be given to our Product team.
Best regards,
Anna
MyPerfectResume
I was looking to fix up my resume to start my job search, the website did the job perfectly so there was no need to use the site anymore since I got what I needed. I canceled the subscription, downloaded my resume, and used it. A few weeks later I get a charge for around 20 dollars. I get back on the website and cancel once again just for my account to be still active. I gave them a phone call the day of receiving the notification of the charge and all they could give me is a half refund since I didn't notify them the day of being charged. It was impossible since I got the charge at 10 am and called them at 4 pm. After going back and forth they offered to lower the subscription, to which I said no. They offered me a job, but I said no. I once again asked if I could get a full refund since I canceled weeks prior and he just said I should've asked for a refund the same day. There's no possible way of me receiving the notification, to go back in time and ask for a refund. I asked the same day. Only get half back. There are other options out there other than MyPerfectResume.
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
My experience was excellent! I was able to put together an excellent t résumé that detailed my experience and even got compliments on the presentation of it! Thanks!
Hi Nicholas R.,
We are so happy that you had a good experience with our site. We wish you all the best in your career search.
Best regards,
Anna
MyPerfectResume
I love perfect resume and tell everyone about JOE great the service is! Love how hour staff is always accomodating to my needs and questions that I have.
Hi Alisa,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
IT IS REALLY HARD TO FIND GREAT CUSTOMER SEVICE NOW DAYS. DAVID WAS REALLY GREAT. HE TOOK HIS TIME AND WAS VERY PATIENT. HE HELPED ME CORRECT AND MODIFY MY RESUME. HE MADE SURE I UNDERSTOOD AND SHOWED ME HOW I CAN MAKE CHANGES TO IT. VERY SATISFIED. GREAT CUSTOMER SERVICE. THANK YOU, DAVID
Hello, Patricia:
Reviews like this really make our day.
We’re thrilled to hear that David was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
It was very helpful.
I think I have struggle so far but I thing I have done a good job as a first step on process of employment
Thank you very much!
John Ndoj
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
The website advertises free reumes, but you actually have to pay for the resume. Therefore, the website is using false advertisement. Great templates, though!
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Had a problem where I thought I canceled account, but it didn't so I was charged. The representative on the phone was very helpful and polite and refunded me as well.
Hi Anna,
Appreciate the 4 stars, Anna! Happy customers make our days brighter. Thanks!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catherine,
We are thrilled that you were delighted with how Jaleel was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!