Overview
MyPerfectCoverLetter has a rating of 3.4 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectCoverLetter most frequently mention and customer service. MyPerfectCoverLetter ranks 18th among Career Advice sites.
This is a dishonest company that has no problem stealing your money. I have been trying to get a refund for 5 months. Do not bother with these people.
I very much like the content of the website. I have been able to change my resume to suit the individual cover letters and resume to suit each potential employers.
I had some technical difficulties on the website, however. There was no live chat; I filled out the form to request an email reply, and the submit button did not work. I called Customer Service. The CSR asked me for my name although I gave it to him upon connection. I needed to repeat my account# 2 or more times. Get a pen!
Hi Robin,
You just made our day! Our goal is to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
Kevin Madrigal F. Badge ID: [507] was extremely helpful and answered all of my questions as well a guiding me towards a better financial arrangement as I am (obviously) out of work & looking for a job. Thank you for your assistance today.
Thank you for sharing your feedback and rating us five stars!
I cancelled my account in May but was charged for June and July. I called and they apologized and said they could send me a refund for the second half of July (I called on 7/7). And would submit a claim for the rest of July and for June and that I would receive information about that in 3-5 days. I was told an email would be send to me confirming everything we talked about. No information came. No refund for the first half of July or June was received. I have emailed but all I get in response is confirmation of the half of July refund and no acknowledgment of anything else that I'm saying. There are many resume/cover letter businesses out there. I would take my business elsewhere.
Thank you for taking the time to bring this to our attention, Katie, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.myperfectcoverletter.com/contact-us
I paid for a cover letter, and was not informed they would charge my card for a "monthly subscription", it only said a one time payment for the actual cover letter I honestly could have gotten a toddler to write for me.
We certainly do not scam our users, Piper, and we regret to hear that you have not had a smooth cancelation process, we would like to hear from you directly to make sure the matter gets resolved. When you have the time, please contact us directly at social@myperfectresume.com with your account details, once our team reviews your case they will be getting in touch with you.
Whoever needs a resume or cover letter service, steer away from utilizing this company as they are here to simply take your money and use their system to continue taking even after cancelling subscriptions. In the age of AI, just use AI to generate your cover letter and resume instead. Note: Advised this company to cancel the subscription as it was of no use, the customer service said it was canceled then I noticed more charges appearing on my bank account. This website needs to be shutdown.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcoverletter.com/contact-us?utm_source=google&utm_medium=sem&utm_campaign=8556214214&utm_term=myperfectcoverletter&network=g&device=c&adposition=&adgroupid=90353727007&placement=&gad=1&gclid=CjwKCAjwpayjBhAnEiwA-7ena3_pHNfhaFqIACJ4Mrad_bJh_EXGJns2SHBfBI2Qp5hNXtqdxigopBoCaqwQAvD_BwE
The cover letter truly wasn't bad at all. It gave me enough to go in and take the same ideas and repackage it into something that was more, "me." I think this is what most people are trying to do.
That being said, I cancelled my subscription two months ago and it is still being charged to my card. They will not refund the money, even though it was illegally gained. But I guess most thieves won't give you back what they robbed you of if there's no one holding them accountable. If you're on here reading, too late, like I did, go to BBB.com and file a complaint. No offense to this site, but most people only see these reviews after the fact and it will have little to nothing to do with these terribly immoral people being put out of business. At least the BBB has some pull.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectcoverletter.com/contact-us
This is one of the most shady companies I have ever come across! Communication within is ridiculous! I sent an email inquiring about what type of subscription I was enrolled into and was reassured that I had signed up for their free subscription only to be billed 19.95 about a week and a half or less later! I hold myself partially responsible for this happeniong as I previously had similar problems with their resume site so why I would sign up for their cover letter assistance is beyond me! I too will be handing this issue over to the BBB. Stop preying on people that need this tool due to being unemployed!
We’re extremely alarmed to see your rating towards us, Jessica. Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
Rip off website that lies and steals your money and tries not to be honest it will charge you for a cover letter then add you too a subscription that they won't stop till you cancel your credit card they are absolute ripoff company
Thank you, Cameron, for sharing your opinion with us.
We certainly do not scam our customers and we regret to hear that you have not had a smooth cancelation process and would like to hear from you directly.
At your earliest convenience, please contact us directly at social@myperfectresume.com with your Account ID or the email address associated with the account.
We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves! Thank you and we look forward to hearing from you!
I must admit, I cannot speak to the sites overall service as I have never used it myself. You may wonder why I am writing this review...
While I have not used this service, my card was being charged as if I had. Yet, I'd never even heard of the site before the charges appeared on my account. I tried to get the charges to stop and was told the service attached to the card was cancelled, but it was not. I was charged again the next month. This time I contacted customer service and explained that my card was used but I had not signed up for the service. Customer service did offer to cancel the service for me but did not offer any refund and was completely unmoving about this. I was forced to file a dispute transaction form with my bank, as well as report this "business" to the BBB.
We truly regret to hear that you experienced this with our company, Jessica. We want our users to have the best possible experience with our product or services and we’d love to see if we can find a way to make that happen. Please be on the lookout for a private message shortly in order to protect your personal information.
Whether you have planned the content and structure of your CV or not this is a good site to provide focus and get you a decent finished product. It's worth remembering it is subscription based but having made a low-cost monthly selection to find that I had been billed incorrectly they resolved this issue without any discourse.
Hi A:
Thank you for this great review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
My Perfect Cover Letter
Very user friendly. Love the CSR, Nicole. All in all even though I had to cancel my subscription, I was congratulated on getting a job and that made my day! Thank you for such an awesome tool and representation!
Hi Develyn,
Thank you for sharing your experience with Nicole; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
HI all, Coverletter was good but for $2.95 and then discover after 4 month they charge $34 for each month and then try to contact them on Asutralian time half an hour with no answer.
And they offer me $27 a year!
Very disappointed.
Not recommend them be carefu dealing woth them. Alway look for hidden words. Not happy can't trust them anymore
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Although this is a good service and has helped me a lot in getting a cover letter done, I paid $1.95 for being able to download and print my cover letter/s etc. for 14 days (I think), but then 2 weeks later I was automatically billed for $34.95. They did inform me of this, but I think $34.95 is way too much to pay for such a service, plus I don't remember them informing of the price change and automatic billing before I actually paid for the service.
Hi Milka,
Thank you for your feedback and for sharing your experience with us.
They wrongfully took $200+ of my money and only offered to refund $11 as a "one time courtesy" person was snarky as hell in the email avoid this company at all costs
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Don't trust this company, they are the worse, I asked from September 5 to delete my membership and after that they told me are working for my request they charged also October 2 times in October 3 and October 31, so don't trust this people they are really unprofessional and not honest!
We’re truly sorry to see your rating towards us, Alessandro.
Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information.
We're certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I had used there service back in January and signed up for the 14-day trial that costed $2.95. I never made an account with them just paid for that and was unaware an account was made for me. I never authorized any billing and now (in June) have seen Ive been billed for the past 6 months. The "account" only has my email and first and last name on it and only part of my first name Alex (I always make account with Alexander). I called and was told it was a subscription service like Netflix. When I explained I only used it once and never again since, it kept getting reiterated that it was a subscription based service. I was refunded half of my bill 2 days after I was charged that was promised to be received 7-14 business days. I am out about $135 for this "service" that I never used. I would not recommend never clicking on myperfectcoverletter or myperfectresume for this reason. They make their money off of charging people that are unaware they are being charged. Preying on people who are unaware of their tactics.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcoverletter.com/contact-us?utm_source=google&utm_medium=sem&utm_campaign=8556214214&utm_term=myperfectcoverletter&network=g&device=c&adposition=&adgroupid=90353727007&placement=&gad=1&gclid=Cj0KCQjwnMWkBhDLARIsAHBOftpLzUPAdUhNBB28lPYR7WQPPi7fLqhNz29jHW5oAnfoCZBBFpN7x38aAhiUEALw_wcB
The customer service agent was great. Ronny Grant had me laughing thru the whole call and was very helpful. If you need to call hope you get him! Thank you Ronny for making my day!
Hi Sarah,
Thank you for sharing your experience with Ronny, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
This website has taken over $150 out of my account. They don't have my name correct or my e-mail correct but they have taken money out of my account for 6 months. The "customer care person" did not even speak clear English, They would not even refund all of the money they have fraudulently taken out of my account. They still want to keep $50 dollars for " acceleration" what ever that is? Beware-don't even visit the site they will steal from you--- they did me!
Hello Ann,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@LiveCareer.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
This site has a great setup and makes it easy to create a cover letter. What they don't tell you is, after you spend the 2+ dollars for your cover letter, that they sign you up for their monthly subscription (which is over $20 a month). They have that little snippet in the confirmation email. And be honest, who looks at the full extent of the confirmation email? I had it charged me once and I wouldn't have been aware if the fraud detection agency hadn't called me. I figured it was my mistake for subscribing and just canceled my subscription. Or so I thought. A month later, I receive another call from the fraud detection agency, and lo and behold, it was my freakin perfect cover letter. They had charged me AGAIN for their monthly subscription. I called customer service, and the sweet lady refunded my money and canceled my subscription. I didn't get her name, but she was a big help. If they charge me again after all of this, I'm going to leave them an even lower review and report them to the fraud detection agency.
Hello! We are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen.
Please, send us your account details or contact information, so one of our customer service representatives can contact you using this link: https://www.myperfectresume.com/contact-us
We will get back to you with a solution as soon as possible.
Thank you, and have a great day!
MyPerfectCoverLetter Cover Letter Generator takes the hassle out of writing your cover letter. Our AI builder offers professionally designed templates and easy prompts to tailor your letter to different industries and career levels.
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Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team