Hello, Mary:

We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services. We are in fact free. For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account.

When you signed up for our product, you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.

The auto-renewal information is listed in multiple areas such as:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail

In addition, on our 'Terms' we clarify the following: You may cancel your subscription anytime by contacting our Customer Service Department or by going to the online cancel page under My Accounts and My Settings. The provider will send an email with a cancellation number to confirm any cancellation request. If you do not receive this confirmation and still wish to cancel, please contact our Customer Service Department directly for further assistance. The provider may issue a refund if notice of cancellation is provided before the end of any trial period. However, Provider does not guarantee refunds after trials are expired.