MY M&M'S

Fall off the bone barbecue back ribs.
Beautiful up front taste.
BUT NO WARNING! That they put some spicy burn 🔥 to them.
Thank you, for ruining what should ha e been a good meal.

Did you seriously think that no one would notice how horrible the chocolate is you use in your M & Ms are now?!? The chocolate doesn't even melt in your mouth. Don't lower your quality to save a few bucks. Will not be purchasing again.

Horrible customer service. They give you the run around and then cancel your order with no reason given. Completely disappointed. Stay away from this website do not order from them if you can help it. Still waiting for the authorization hold of my funds to be released. Trash!

Never order personalized M&Ms. The printing does not always print and you miss information. It is either a blurry blob or missing part of the letters or numbers. Sometimes you even get one that is a completely different color and saying. I had a resilient and 23 of the 40 bags were broken and that doesn't include the misprints.

Ordered on 6/9/21 for a 7-10 day delivery, chased again on 13/9/21 to be told they would be with me by 20/9/21 at the latest. Called again 20/9/21 to be told that they would be another 10 days which is unacceptable as they were for an exhibition and we now have no time to order anything else! Not impressed, will see when the refund arrives too! The only thing I can say in their favour is that they did actually call back to give me the bad news!

Ordered from M n M's before... the champagne bottle with personalized M n' M's. Arrived in perfect condition, but it was winter time. Now its summer & I ordered more personalized M n M's as a gift, the Let's Celebrate white cardboard box with cutout champagne bottle. First shipment arrived damaged as did the second. Their shipping dept. is placing a gel ice pack at the bottom of a foam lined box, with M n M logo packing paper, both under and on top of the gift box. The gift box should have a plastic protective wrap around it, as the M n' M logo packing paper becomes moist from the ice pack, causing the pinkish/brown color to bleed onto the gift box. There is also a puckering of the cardboard gift box due to moisture from the ice pack as well. Sent pictures to customer service, they were very nice and apologetic. Receiving a full refund.

I placed an order in May, 2021 which was scheduled for delivery in about a week and a half. My credit card was charged but the product never shipped. I made several calls to customer service and was assured that it would ship soon. After two months with no progress, I canceled the order. The charge was removed from my credit card and I could no longer view the order. It came up as an invalid order number. Fast forward 3 months. I get an email stating that my order has shipped and my credit card is charged. At this point the order has been canceled, yet they shipped it anyway. This was a birthday gift for my granddaughter. Three and a half months later, the outfit will never fit her and we have long since purchased an alternate gift. This company has the worst customer service I have ever experienced, not to mention the fact that it is unethical to ship a canceled order. I will never purchase anything for them again.

I received my order and the image on my custom M & Ms so disappointing. So don't be fooled by the cute technology that will generate the image of your custom M & Ms. It won't look anything like it.

AND customer service doesn't care. Horrible experience.

The first round they sent me a wrong order. After having difficulty contacting customer support, they sent me the correct order with 3 weeks delay.
To pick up the package I had to pay extra customs fees due to an error between MMs and the shipper.
In 9 months I still haven't been able to get a refund.
Impossible to get answers from customer support

The quality of the personalized M&M's is terrible. They were smeared and many were broken. They were to be sent in a graduation box, but came in a happy birthday box. After 9 emails, nothing was resolved because they never responded. They have absolutely no customer service. The worst customer service I have ever experienced. I will never eat another M&M.

What happened to the peanut butter MM"s? The peanut butter leaves a gritty substance in your mouth they taste dry, and they shrank in size. The quality went way down. This will be my last time purchasing this product, I would rather pay more for a quality product than save on a bad quality product. Please correct your recipe this is not suitable for an M&M product.

Wrong picture sent on the candy,had 2 items in this order, one was correct one was not.Claimed they had to blow up the picture as it wasnt usable however no one contacted me to advise that.The picture i sent was a female, smiling, head tilted to the right, on the candy she was not smiling and head was straight. I was told I was wrong and there is no refund or returns!

I placed an order on January 18th 2022, got an email the day it was supposed to be delivered stating that there are some words they were not comfortable printing, the email stated to reply via email if I wanted to proceed. I replied, received the email again the next day, replied, and got it again on a third day so I called. The first woman I spoke with hung up, the second woman told me that she would remove the text that they couldn't print and then continue to process my order. 8 days later, I receive a call asking if I want to process my order... this is the MOST unprofessional company to deal with! So much for the Valentine's Day gift

Received my order last week box was damaged and part of the bag crushed m&m's everywhere broken. Apparently they can do anything about because it the couriers fault you can't speak to a manager because they don't sema to customers and according I can't claim from my bank because they delivered damaged order and that would be illegal. As there call centre is in France don't expect anything but not helpful rude abrupt arrogant w****ers.

I'm usually not someone who complains, but why, after 2 phone calls, 1 email, and 1 survey, have I NOT gotten credit for the unauthorized charge to my card? It has been 12 days since I made the first phone call. I have gotten no response from the email or survey. Heads up to anyone who has placed an online order with a discount code. I was told their system will sometimes charge back to a customer the discounted amount. A company like M&M's can't get their billing right? I've come to social media to expose this. For my frustration I was offered a 30% discount on my next order. That's not going to happen!

I ordered 2- 2 lb bags of customized m&m's with expedited shipping for an additional $ 20.00. Within 30 min of placing my order I sent an e-mail to customer service requesting a change to my order as the on-line chat was not at option at that hour of the night... I received an e-mail the following afternoon stating that my order was shipped, no changes as since it was expedited they could not honor/would not honor my change, needless to say the m&m's where nothing special, quality was so-so and the second bag was not what I had wanted... needless to say huge waste of money over $100.00 for 4 pounds of m&m's... save yourself time, headache and money, go to Sam's club and buy a 4 l bag for under $ 10.00 put them in cute bags w/ ribbon or go to Michael''s and bug little plastic containers and fill them with multi-colored m&m's you will enjoy them so much more and your wallet will thank you, I will not order or recommend this to anyone... absolute horrific customer service out there...

Ordered a candy dispenser and personalized M&Ms. The machine is way overpriced and definitely not worth it. The candy arrived in a regular box with a small ice bag wrapped in paper towel which was totally melted upon arrival. It was 98 degrees and the package was left in the sun. I have ordered ice cream which arrived still hard due to the quality packaging. If it would cost more to have a different service then say so. When I told customer service they offered me 25% discount off a future order. Nothing about this order. I told them no thanks and I will not be back. Too many good places to order quality products.

Such a cute idea. I got these for my first wedding anniversary. The design came out great and it was delivered a whole week before the estimated delivery date. I even called customer service for a question and they were super helpful. Only complaint would be that I used a promo code for a discount but they ended up charging me the full price anyway, but I left it alone since it was only a small amount. Would definitely order again

I bought 3 pairs of French Connection Men's moccasin slippers amongst other things from M & M. Upon opening I could not believe what I saw cheap looking slippers squashed into bags too small and looking far too small. For slippers that had a supposed retail price of around £36 and cost £14.99 I expected real suede. Wrong, a cheap looking fabric with bits of fluff from the lining on the top and very thin soles. My husband takes a size 10 but could not get them on. I I gave him the size 11-12 pair that I had bought for my son to try. But even they were too tight. I had bought a pair for a friend that takes a size 12. No point even giving them to him. I am absolutely shocked at this company, it used to be good years ago.
Even worse when I went to look for the returns label there was not one. M & M do not supply returns label at all you have to buy one even when they send out rubbish that look like fakes. Never again will I even look at their website, be warned!