MY M&M'S

I decided to personalize M&Ms for a 60th birthday trip 8 of us were going on. I had a hard time having so many faces so I worked with customer service and decided on 2 different orders with 4 faces each. I printed a picture and cut out the heads and taped them close together in 2 flower patterns (4 & 4) then took two pictures to download. M&Ms don't recommend more than 3 faces but I said do it anyway and I would take responsibility. They arrived quickly and came out great. I put them in 8 separate bags with a copy of the picture on the outside of each since they were small but everyone loved them. I also helped a women I work with to order for her skate team. She was pleased with the results. I read many negative reviews before I began but realize most were from customers that had problems so I wanted to add a positive review. Thank you to M&M customer service for all their help. Everything was great.

My online purchase 2/19/2020. Email thank me for my order, and my order is to arrive on 2/28/2020. I checked the status of my order, and still preparing my order on 3/2/2020. Chat live with Susie, she apologized and my package will arrive on or before 3/11/2020. Well I received a call yesterday, apologized my account will be credited because items no longer available. Save the hassle, shop elsewhere because the customer service is a joke. Great customer service@M&M stores. In the future no online orders for me. M&M online should let Amazon handle their orders, then I will most definitely give them 5! Thanks and avoid online shopping with this company

This is such a cool site! Just about everyone likes M&M's and now you can put just about any picture on one side and your company name, bride and grooms names, kids names, or whatever you want on there.

It costs around $41+ for 3 7oz bags but these are really special and I think worth it. They have gifts you can put them in and send to someone and the like. A lot of people do it for their weddings and to advertise for their businesses. They offer a free bag when you purchase a certain amount. You can go to the website now and upload your photo choices and it will show you a preview. If nothing else, even if you don't order anything, it's kinda fun to play around with it.

I recently placed 2 orders online, May 2016. I received a shipping confirmation 4 days before my orders even shipped yet CS told me they weren't sitting in a warehouse, so why did I get a confirmation on a Thurs and the candies didn't ship out or register on FedEx tracking until Tues? They don't send you a preview if your picture, so first look at the finished product was the shipping confirmation which was gray scale and pixeled. Called to complain but was told that is how it is, really? One of my orders had the M stamp over some of the clip art, called again and was told I had to have the person take pictures and forward it to cs for evaluating... What? Like I am going to bother them to do that, this was a gift, yea take pictures of the screw ups for me so I can get a refund in your gift. Should of been a quick fix, issue me a partial discount, why all the hassle? When when I expressed my frustration I was offered a $2.00 discount. Joke, just forgot about it. It was their lack of quality control and I have to be put out. My other order slightly melted, $14.99 shipping, where is the cold pak? I called again, a complaint has to be placed with FedEx for leaving the item at the door and could take up to 8 wks before I get a refund. Personally I think it's the M&M's company for sending out a shipping confirmation 4 days before the item actually shipped so obviously it was sitting somewhere waiting to ship possibility melting away, and improper packaging. CS is horrible, it's M&M's people not gold. Not sure why all the interragation or hassle to just get a resolution that doesn't take 8 wks or help. Just whatever. Next time ordering from Hershey.

Did you seriously think that no one would notice how horrible the chocolate is you use in your M & Ms are now?!? The chocolate doesn't even melt in your mouth. Don't lower your quality to save a few bucks. Will not be purchasing again.

Do not order from them, i purchased a coupon from Groupon and then placed my order through their site. They waited until the day the order was expected to be delivered to call me and say that the remaining balance didn't go through. They then received the groupon code from me and then came back and said that the amount I owe was 31 dollars which was a lot more than what I had to pay when I initially submitted my order. I really think they have gotten over on me. The customer service tried to say that the site was not calculating correctly what I purchased which does not make sense seeing as though I ordered from their actual site! I will never again order from them!

Made an order on the 2nd for 7-10 day delivery with an invalid tracking number, called 2 days after it was supposed to arrive and they "put a rush on it". It's the 1st of the following month and the order has still not been processed. No one called to tell me there was a problem with my order to correct it they just let it sit there. Its been a month and my order is just now being processed, more than 2 weeks after the celebration I had ordered it for. First and last time ordering with them. Unacceptable!

I attempted to order some of their products as Christmas presents, when I attempted to check out it said something was wrong with my payment method. After trying again with the same result, I checked my bank account only to see that I was charged both times. I received no order confirmation and I was not able to contact customer support. After disputing the payment with my bank, their investigation determined that I was in the wrong and they took the money back. A horrible experience.