MY M&M'S

I attempted to order some of their products as Christmas presents, when I attempted to check out it said something was wrong with my payment method. After trying again with the same result, I checked my bank account only to see that I was charged both times. I received no order confirmation and I was not able to contact customer support. After disputing the payment with my bank, their investigation determined that I was in the wrong and they took the money back. A horrible experience.

I placed an order for NFL M&M's and and order for a little cousin's birthday gift. When I placed the order online, a coupon was automatically applied at checkout. NOT a coupon I had, or looked up online. This coupon was automatic. The next day, the coupon has been removed and I am being charged full price, NO coupon. I called customer service and was told the coupon was a glitch and they are sorry, but I am being billed for the full amount. This is NOT ok. It seems that as a company, M&M's does whatever they want. You just lost me as a customer. We have ordered custom M&M's many times, not anymore! Not if you are going to change the price and charge me whatever you feel like charging. Shame on you and your horrible customer service.

On May 14 I ordered personalized MandMs for friends in NV. They were not delivered as promised on May 21. When I called on May 22 I was told there was a problem with my debit card. Of course they did not alert me to any problem... I had to inquire first. Although there was no problem with my card I reordered and was given a delivery date of May 29. Yesterday I learned that my order had not been received by my friends in NV but instead was delivered only recently to other friends in Chicago to whom I sent an order in June 2014. How ridiculous is that. Saying that this company has customer service at all is insane. Do not be lured in, even with a Groupon.

I placed an order on 12/2. According to the website it was prepared for shipping on 12/6. I checked several times and then emailed them with no response. I called today and was told two of the items are not in stock. I asked why it said it was ready for shipping and also why no one contacted me. The representative had no answer. I asked for them to ship what they have overnight, but she said they did not offer that service. I asked if they shipped what they currently have when would it arrive. I was told January 8th. A similar situation occurred last year when I never received the shipment and was never contacted. I will never order from them again.

This is such a cool site! Just about everyone likes M&M's and now you can put just about any picture on one side and your company name, bride and grooms names, kids names, or whatever you want on there.

It costs around $41+ for 3 7oz bags but these are really special and I think worth it. They have gifts you can put them in and send to someone and the like. A lot of people do it for their weddings and to advertise for their businesses. They offer a free bag when you purchase a certain amount. You can go to the website now and upload your photo choices and it will show you a preview. If nothing else, even if you don't order anything, it's kinda fun to play around with it.

I am so upset. This sucks! I ordered 50 customized bags for my nephew's ONE YEAR OLD PARTY. It never arrived even thought I marked the option of express delivery to be sure I had them on time. I was so stress out about the party already and finally realized that the package wasn't delivered the day before of. After waiting 40 min on the phone to talk to a representative all I got was an "I'm sorry your payment wasn't process" when I only got one email confirming that the package will arrive on time. Thank you M&M for making my party unforgettable. Now I do not have any presents to give to my guests for this party!

People couldn't stop talking about how great the image looked! I realized I chose the wrong packaging and the customer service agent was friendly and knowledgeable, they made my changes and I couldn't be happier with the final product. I'll definitely be ordering again for special events.

I tried to order personalized M&Ms for my sister's bridal shower with names on them. The correct names and colors where pictured in the order confirmation on the email and when I got them they were BLANK! I did not pay $80 for blank M&ms! After taking forever to get ahold over customer service they finally got a new order sent out, but I confirmed multiple times that I needed it by a certain day and it still did not arrive until the day after my event. I am not currently on hold with customer service for the 3rd time asking why my account still isn't refunded after another week and a half! Ridiculous.

My company ordered over $330 in customized M&M's. I own a wedding planning company and we purchased them to promote our company at a wedding expo. We realized half way through (by a potential customer) that they had a persons name on them (instead of our company name). The order was screwed up, but we were already at the expo and had no choice but to pass the rest out. VERY EMBARASSING. When i reached out to customer service and sent them a picture of their mistake, they offfered to send me ONE PACK since i could only send them ONE picture and continued to argue with me.
Absoluetly ridiculous. I WILL NEVER ORDER FROM THEM AGAIN, STAY AWAY AND DO NOT SUPPORT THIS COMPANY!

I ordered completely custom packets of M&Ms for a work event and they turned out way better than expected. The colors were vibrant and matched the colors I selected, and the prints on the M&Ms were clear and visible. They were a little pricey, but they were custom afterall... would definitely order from them again.

The reason I choose this gift package because it's unique and they actually have delivery date option, so I bought one customize gift with design and pictures and set the delivery date, what happen is when my best friend recieve the gift there is nothing but happy bday on the candy and no pictures and that's not the sad part, it came a week early when I already set up the delivery date, I email customer service tell them everything but they come back with" can we resend the chocolate and stuff ", seriously I don't think they read my email at all! What's the point of resend it! They already ruin the surprise! My best friend, I wanna surprise her, but I am the one who got surprise, m&m such a global company but their customer service sucks so bad

After reading all the reviews, I got so scared that I called customer service right away. I ordered 2/4 for it to come in Valentine's Day. One week had passed and my item had not shipped and it was four days before Valentine's Day. So I was freaking out. But Ricardo helped me and even rushed the delivery as a curtesy, free of charge. I called on a Thursday and Recieved my package on Saturday! The printing was nice, looked just like the pic I uploaded. It was nicely wrapped. (I ordered the 1lb m&ms in the circular acrylic container and ordered a gift box on the side). Overall happy. Wish I didn't have to call for them to ship though. Makes me wonder what would've happened if I didn't call.

Placed an order last week with promised delivery date of 3/22. On 3/23 I called to ask where my order was. After a long hold, I was told it wasn't printed yet. It was Thursday And I said I needed it by Monday! She said hold on I'll speak to my supervisor and she said sorry. We can't do it. Even after explaining it was for my son's wedding. She told me I'd have my cc refunded in 5 to 6 business days! They charged it immediately but can't refund it immediately! Their 'customer' service said they can retake my order and I 'should' have it in time. Thanks but NO THANKS. Had I known, I could have ordered something else from somewhere else! I instead they wasted a week! HORRIBLE CUSTOMER SERVICE

They had a special offering a "free" 7oz Mothe's day bag with any purchase of personalized M&Ms, well no free bag plus the starting price of &39.95 is just for plain m&ms without any print out. Why would you spend $60 on a 2lb bag of plain m&ms, when you get it at the store for $4, RIDICULOUS... With groupon and all They still charge $54.40. NOT WORTH IT! Oriental Trading have many personalized candy for way cheaper, and some other websites, even m&ms shape chocolate candies, for way less than this thiefs charge. On my opinion, customer service was there, but pretty much is a "well that's what we offer, take it or leave it " kind of answer. Don't waste your money, order somewhere else.