KitschReviews 211

Have fallen in love with this shampoo! I barely touched my wet hair with the bar and it lathered up instantly. Hair is better than ever. Thank you!

I bought a birthday present for a family member and when the box arrived I thought it was a bit light, when I opened it, it had the receipt and a booklet about the product but NO product?!? I was shocked and immediately sent 2 emails one about the empty box and one with a photo of the empty box, no reply at all. However when I was looking on there website to find out how to contact them, they immediately sent me a message saying « they could see I was checking them out »!

I contacted customer service for two simple requests, 1) to exchange two products 2) to honor the original discount if unable to exchange. I received an immediate automated reply with their return policy and no reference to my questions, then a follow up email from a person saying keep the items, send pics and they are checking on the requested replacement items because one I requested was $2 more. I followed up 5 days later and received the automated return policy twice more. On email #7 I requested a human response of which I received a reply that they do not accept exchanges. I had to send email #9 to ask about a promo code also requested and ignored it two previous emails and they asked me for my original promo code! I didn't know it, they offered a generic code 7% less that didn't work. After 13 emails to get a simple reply to two questions which did not resolve my request I decided it wasn't worth the time to pursue. Clearly they don't value customer experience and haven't spent any resources in understanding what that is. They may have ok products but if you think you'll need any kind of assistance stay clear, it's very poor.

Very bad service and unable to return if you are not in US. Not recommended if you are not sure or want refund.

I placed an order, after 10 days was advised they had a failed delivery attempt even though I was home all day and had no missed call.
Kitsch advised my order was actually lost and asked if I would like a refund. I replied yes then received no further replies.
Next day I had an email to say my order was on the way - again!
Since then I have received zero replies to whether the items will be delivered it's been 2 weeks now, or if I will get a refund - instead they have just ignored me.

PLEASE hire SOMEONE for customer service! I actually love the hair shampoo and conditioner but upon reordering I received two body washes instead of conditioner: I've sent three emails and called and left a voicemail. These items are not of equal retail value and I want what I ordered! This company has some good quality items but god forbid you actually need some help with your order! Good luck. Won't order again I'll look for another company.

Ordered several things from Kitsch, including two(2) king size pillow cases in the color of charcoal. Was most certainly billed for everything but only received one(1) of the pillowcases(picture included). For almost two weeks I have tried numerous times from emails to phone calls and there is absolutely no customer service! I mean absolutely no one to talk to and not even a reply to any of my emails. Kitsch, where is your customer service? Can anyone assist me on a pillowcase I paid for but never received?

Terrible customer service. Slow response time with issue we had with order. When they finally did respond they offered ZERO help to resolve problem. First time ordering from this company and it will be my last. Wish I had read the reviews prior. Have not yet received my order so I can't speak to the quality but it won't matter b/c if company customer service stinks then I won't support it.

These curlers had a flaw in the snap on each one. If you sleep in them, as advertised, your hair wraps around each snap and has to be CUT or PULLED OUT! When I contacted Kitsch, I was sent the link for the returns. Tried 3 different FedEx locations to drop off return and the QR code did not work. Again I contacted customer support and was sent the link for returns, which obviously doesn't work. Bad customer service! Terrible product!

I am not sure where to send this. I used the product for the first time a few minutes ago and wow. Let me explain. I have long thick natural curly hair. I have never found a shampoo or conditioner that I am satisfied with. That is from store bought to salon purchased. That says a lot for a 47 year old. I constantly have tangles and knots. So bad that last March I cut 12 inches off bringing my hair to my shoulders. I was heartbroken because I was known for my long curly locks. I immediately noticed when I opened package the smell. It smell so clean and very refreshing. I used the shampoo bar. A little getting use to. I will admit. Then used the conditioner. The conditioner didn't lather a lot so I could not tell if it was in my hair or not. My hair is so thick just looked wet. So I added some more. Then I felt it soften up and the texture completely changed. I could not use the exfoliator because my hair was so thick and tangled. I rinsed. Got out of shower. Now the brushing my hair after my shower is usually a long process. It is me huffing and puffing. Dangler and brushing. Then repeating. It usually takes a good 20 plus minutes to get tangles and knots out of my hair. Tonight. I used no dangler and my hair which is now almost back down to my bra strap brushes right out in less than 3 minutes. I was in complete and utter shock. That is just after the first wash. I am so happy. I cannot thank you enough. I hope to continue to be a satisfied customer and hope to continue to be able to purchase the product.

I bought shampoo and conditioning bars for myself earlier and then bought some satin pillowcases, the heatless rollers, and other hair things for my daughter for Christmas. Everything came so fast and she is delighted with the products! We are very happy with Kitsch and will order again.

I LOVE it! After just one use my hair is SO SOFT! Didn't expect to see a difference so quickly, especially since I haven't used sulfates in more than a year. Highly recommend! I used the rice water protein shampoo, coconut conditioner and the like exfoliating body bar.

I was impressed by the products and pricing of Kitsch and that it is a women owned company. I put in my order for Christmas using my phone, which entered my old address for shipping, immediately after paying I noticed it and tried in vain to cancel the order and change shipping address. I called numerous times and of course could not reach anyone, I emailed multiple times for two days to no avail. Needless to say Kitsch took my money very quickly and sent the order to my old address in another state and my daughter will not be receiving this gift for Christmas. No customer service at this company at all.

I'm so happy with this product,easy to use and amazing results can't wait to receive mypillow covers

Purchased online. Triple charged on order of one unit. Contacted paypal received refund. The one product that I purchased received order and tracking number. Never received product. Postmaster General contacted, stated fraudulent tracking number - ever existed and he contacted Kitsch. Received another order & tracking number. Again no product or movement on tracking number after a week. Never dealt with such a disreputable company in my life. Stay away or get ripped off and scammed!

So I placed my first order and received the rice shampoo and conditioner. I was very nervous. The products were awesome! The only thing that is hard for me transitioning over was the smell of my hair. The product is not that smelly. I placed a second order to try some other one and the are awesome just wish it had more of a smell. My hair is growing back after losing a lot of it to a thyroid issue. Definitely a long term customer! My siblings have placed orders as well! I love the way my hair feels now! Just really wish they had more of a smell to the shampoo and conditioner. I love the caddy! They have other awesome products like the towel head wrap and the bobby-pins are nice and sturdy!

My order took almost a month to arrive. I had to rebuy from another place instead as it was meant to be a gift and that was a 3 day delivery! I have returned this item and have received negative response from seller because I registered a dispute with my VISA for a refund. I chose this company because it was female run. Even though I requested to return this item, the seller asked me again whether or not I wanted to return the parcel - ignoring my first request. The event came and went! I no longer needed the items. What proceeded was a series of responses on how I returned the item incorrectly. All emails were sent to VISA. It does not take a month to send a parcel of two small brushes from the US to Canada. Lesson learned - Buy local.

If you do they will flood your in box with hundreds of emails and you will never get them to stop. There is nothing they sell that is worth that.

I didn't think these would actually curl my hair but it did. My hair is very thick so I just lightly sprayed it with water and put an argan oil cream on it then wrapped my hair around the stick and slept on it.

I was very excited to try this product. I even was put on a wait list for the sample pack. (6) 2 soaps, 2 shampoos, 2 conditioners I couldn't believe my eyes when they arrived, they were smaller than a wax cube for my wax burner.
Not too mention, after just one use, it was half way gone. You have to really work it to get any lather. Nothing like what I read from the reviews.
And I lost a lot of hair trying to use the conditioner.
Very disappointing. And definitely not worth the time or money. I'll take a hard pass.