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I bought a birthday present for a family member and when the box arrived I thought it was a bit light, when I opened it, it had the receipt and a booklet about the product but NO product?!? I was shocked and immediately sent 2 emails one about the empty box and one with a photo of the empty box, no reply at all. However when I was looking on there website to find out how to contact them, they immediately sent me a message saying « they could see I was checking them out »!
Corinne C.'s review of Kitsch earned a Very Helpful vote
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Empty.
I contacted customer service for two simple requests, 1) to exchange two products 2) to honor the...
Very bad service and unable to return if you are not in US. Not recommended if you are not sure...
I'm genuinely sorry to hear that your package arrived empty – that's certainly an unusual situation! Your patience during our investigation is truly appreciated. I'm pleased to inform you that, as per your request, we've promptly dispatched a replacement order at no additional cost, and it's on its way to you as we speak.
I apologize once again for any inconvenience this may have caused. If you have any more questions or concerns, please feel free to reach out. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thanks for your understanding!