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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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My children bought me the DNA kit for Christmas.
Mailed it and results were posted in a month.
Problem is I had created 2 accounts with different email addresses.
Aaron at the call center in Ireland straightened it all out over the phone.
Results made for a great time at a family get together.
Had trouble interpreting my DNA results, which were not as expected. Great phone assistance helped to clarify ethnicity estimates, how they are obtained and how to read them. Looking forward to updated algorithms
Customer service very helpful, a new kit sent out very quickly friendly person and very professional.
I called customer service because my dna sample seems to have gotten lost in the post since weeks. I was worried that I would have to pay for another kit and that MyHeritage would be reluctant to send me a new one, and that I would need to spend money again. The woman was very kind and helpful over the phone and I now have a new kit sent my way without having to spend extra money.
I had coupled my Heritage with another program that was recommended, it didn't work out well and I deleted my tree. When I went back in to use only My Heritage tree it had all kinds of problems. I had managed to delete one data base and found another on my computer so I used it. It also had problems from duplicate records and detached people. I made it through most of it, but had to call and have this lovely young lady walk me through some things. I would tell everyone to use this program. The program is great and the service is better.
For some reason I had two accounts; one with premium plus access and one basic account. My software connected only to the basic account, and I could not upload my data to the web site. She transferred my premium plus credentials over to the basic site, and now everything seems to work.
I was and am amazed at the discoveries and help I get with discovering my ancestry at MyHeritage.com! They have given me a strong positive upward lift!
I called and talked to customer service today and talked to Shoham - I was very very pleased with the service she gave me on how to transport my family tree-very good education and knowledge was given me. --Thank you so much My Heritage and Shoham!
I received an email indicating there was a problem processing my DNA sample due to confusion over gender; The email indicated there was 24/7 customer support. This is clearly not the case and should be corrected immediately. After 2 prior calls leaving messages (calls were not returned) I reached a very helpful customer support person and she was able to quickly resolve the issue. Hopefully I will get my results in the promised 72 hours. The 3 stars is for the misleading claim of 24/7 support and the unreturned calls. The rep I finally spoke with deserved 5.
I was having difficulty uploading my DNA to MyHeritage. I called the customer service explaining my problem, she verified my acct. And said she would walk me though it. She did, very patiently, saw the problem and explained it all to me. With her help I was able to download my DNA, and soon will see the results. Thank you for helping a senior to navigate the system.
Je suis très satisfaite des conseils que l'on m'a donnés aujourd'hui.
Ayant eu des problèmes de transcription sur mon Arbre Généalogique, ceux ci ont été résolus dans la minute qui suivait.
Encore un grand merci.
Thank you Nadja, so plesant and helpful. So easy when you ring up so it is a pity that contact through the mobile app or laptop could not be found.
Hjelp! Det tok lang tid før jeg fikk hjelp. Etter lang tid i telefonen fikk jeg lest inn en meld. Og ba om å bli oppringt. Etter flere dagers venting fikk jeg tilbakering og da fikk jeg hjelp. Saken løst!
My Heritage is een fantastische site voor het opbouwen van een stamboom. Ik heb een jaar het volledige pakket (Premium Plus) afgenomen, en dat is voldoende om alles uit te zoeken wat je wilt. Nu ben ik teruggevallen naar het basispakket, zodat de site in de lucht blijft.
De ondersteuning was prima. De telefonische helpdesk was alert en vriendelijk.
Whilst my problem was not resolved, the adviser did her best to help. The two star rating does not reflect upon the lady who tried to help.
I have a problem with full names being imported to MyHeritage via gedcom file. Although the website boasts a 24/7 help service, this is not so. I eventually managed to get through to an assistant. The interview was very cordial and some positive suggestions were made.
However, after our conversation I looked a little further into the problem. Also, some individuals are entered as deceased but are in fact alive. When I imported the same gedcom file into wikitrees and geni family tree sites this problem does not occur. I can only conclude that there is a problem that related only to MyHeritage. I am not ruling out that there might also be a problem with GenoPro. There seems to be an incompatibility between the two. However, I cannot have family members as being deceased when they are not. Consequently I have deleted my tree from MyHeritage until I am able to resolve this issue. I might have to go another route that does not include myHeritage.
Let me reiterate, the lady I spoke did try to help.
My experience with the support from My Heritage was superb and my issue was fixed with the eventual assistance of Maya in Israel.
I had lost all of my data and photographs which was a disaster.
Maya sent me instructions which were easy to follow and within a short time all of my information was recovered although my photographs did not appear which is not a problem and they can be recovered from another file.
I cannot speak highly enough of the support group who were both professional and respectful and that made my experience that much better.
Thanks again
Fred Pendlebury... SWydney... Australia
Nadja helped me very much. She listened patiently. She tried also several alternatives when a first trial was not successful. Finally she was successful. Things are working again very well.
Her voice and her explanations were very sympathetic.
Thank you, Nadja
Friedhelm Jungmann
It's fun trying to find relatives and history. I accidentally placed some relatives in wrong branch but I was able to make the corrections needed, with Customer Support.
I telephoned with a query and was connected quickly. MayaN was very helpful and sorted out my problem straight away. Pleasant experience with good customer service.
After waiting for more then 6 weeks I called customer support. It took ages for me to talk to an actual person. Luckily a friendly woman told me that my package probably never arrived in their lab so she would send me a new one. So again, starting the waiting game. Hopefuly everything wilm go smoothly from here on. Feeling sceptical.
I truly believe they did not even check or analyze my DNA. I feel they are too overwhelmed to do complete research on every one of the millions of samples they receive. My results were very generalized and I believe they gave me results based on my name. Although Talia G in customer support was very helpful, I am very disappointed, considering the money I paid. Very disappointed indeed, MyHeritage!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Hannah,
I regret to find your low star review and I'm sorry for the inconvenience.
I absolutely sympathize with your long wait time when I remember waiting for my own results.
Although DNA testing, in general, is a long anticipating procedure, your DNA kit tracking is indeed something to be concerned about.
I do know that there has been a slight delay in receiving kits that were sent to our lab around the holidays within the 2-month time frame because of the amount of traffic. It seems that everyone bought and sent their DNA kits at the same time for Christmas this year.
We are certainly aware of this and are working to resolve this as soon as possible. Each kit that is sent to us is processed carefully to ensure our DNA community gets the most accurate results.
I'd be happy to personally assist you with tracking your results now that your sample has finally arrived at the lab to ensure the progress of your research.
Please e-mail me at rafael.vipsupport@myheritage.com anytime, I'd be happy to help.
Sincerely
Rafael
MyHeritage