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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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It was great working with My Heretidge program. The helpdesk was very friendly!
Thank you andere maybe later on I will be making use of your service again.
I ran into a bit of a problem with my MyHeritage account that was quickly and professionally handled by at least two layers of technical assistance. I was very gratified that my problem was met with such concern by so many at MyHeritage. My problem has been resolved.
Don W.
Dealt with Laura pleasant and great service. Very impressed with the understanding and efficiency dealing with my problem. Thank you so much.
The attendant was cordial and polite and resolved my problem very quickly, it was outstanding.
It was for my heritage website.
The people of my heritage always bring the best answer to our problems after attentive listening and great kindness.
Ryan answered all my questions in an intelligent, articulate manner. He was quite knowledgeable about DNA distribution through the generations. I appreciate his help today.
I have subscribed to your standard subscription and data subscription for a great number of years now and have nothing but praise for both your service and your staff. I have connected with many family members who were hitherto unknown to me.
Thank you very much.
First, I'd like to acknowledge the friendly, helpful service I received from MARK C at the MyHeritage call center in County Cork. I admit I might not have started our conversation as politely as I could have. Basically, I said, "I already subscribe to Ancestry.com and a couple of other databaseswhat does MyHeritage do that I don't already have?"
Mark had me at "international records." I don't subscribe to Ancestry's international database because I think they charge too much for access. But I *do* want access to international records (thus, my subscriptions with UK-based services like LostCousins, et al.) When Mark told me about the international features of MyHeritage and about their current special rates, I basically asked, "Where do I sign?"
So, if you want excellent 24/7 help from professional, customer-friendly staff, and an access to international data that won't break your budget, call MyHeritage (and ask for Mark Cjust kidding. I spoke with two members of their staff and both were courtesy and helpful.)
The rep was very helpful, she listen to my questions and concerns and answered them
One by one. Her kindness and professional level were super!
The attention was really nice and the support for my trouble great too. I updated to Premium and paid via bank transfer though after 5 days my site was still not having the possibility to add more relatives. I called them, and the woman who picked the phone helped me in less than 5 minutes.
La chica fue extraordinariamente simpática y agradable y me dio toda la información que estaba buscando.
Un 10.
I bought the MyHeritageDNA kit for a Christmas present. Unfortunately my dog decided to open everyone's presents 2 days before Christmas and shredded the box, swabs and vials. I was devastated and got in touch with the customer service team at MyHeritage and they were so understanding and very kindly offered to replace the kit at no extra cost! Excellent customer service.
Have tested several programs like this one. In my opinion it is the easiest one to manage. And a very professional support if you need any help
Quick, informative response. Plus offering further assistance if needed.
Thank you, much appreciated.
Hello dear team,
I am very bad in writing. But I couldn't resist not writing to my heritage about my experience.
Lately in August I had a DNA test through my heritage as I ordered my kit and sent it to the lab. After less than 4 weeks I got my result. I was so happy.
Then one day going through in my application I have accidentally deleted all my results.
I contacted the support team they were so kind and replied to my email immediately. I was really surprised for the quick answer. After few mails Ms Mayra got me a solution to send me a kit to re-do the DNA test again. For a reason Mr Imri took over my case and assured that the kit will be sent.
The team really surprised me how much it means to satisfy the client.
I really can't thank them enough for their support.
Yours,
Inas Hashem
I got fantastic help, my problem was that I was forced to change my e mail address, and therefore I could not get hold of the information I had in my previous family tree. I also had forgotten my old password. But with professional help I got from "Ziv", who also spoke my language, Swedish, fluently, the problem was soon solved, and I can enjoy continuing my research of my relatives.
Called MyHeritage support today since by mistake the site showed that it is about to expire.
Took some time to get a response but once responded the rep did an excellent job of fixing the issue immediately during our call and verified that the issue is actually fixed.
I was helped considerably by support team member after an annoying start in which the Activation of the DNA kit on My heritage web site would not take happen when the required button was clicked at several attempts. I left it in frustration to try and sort itself out for 2 hours while I ate a meal and undertake other activities before I returned to the web site which would still not activate as required.
I went to Support, which had an annoying "it you want... press button X" fiendish scheme designed to frustrate and annoy the hell out of everybody but finally got through to Megan in the Support team in Co. Cork who was really exceptionally good, knowledgeable, helpful and patient with me in sorting the problem - even if she said "perfect" a few too many times as each step of her instructions was achieved. Fortunately I had already downloaded the My Heritage app to my tablet previously but thought it would be easier on my PC instead as I had to go to the next room to fetch my tablet. I advise all prospective My Heritage DNA kit purchasers to download the app first if possible as you will find it is much easier in activating your Kit. Because of Megan's help I rated 4 stars when I would otherwise have given less.
The support team for My Heritage is the very best I have ever experienced with any product. They are patient, knowledgeable and really want to help you get the issue solved. I am not good with computers but they helped me learn to use thier program, amazing. They do a great job educating you along the way with the many possiblilities of this product. Couldn't be more pleased! The product is detailed and very useful in helping one discover family connections and ancestor information in a much more expedited manner. Very pleased with My Hertitage as a whole!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members