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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Due to my change of credit card the automatic renewal did not work. I got a phone call from customer service and it was resolved. Unfortunately it was not registered in Your system and I got a warning that my account would be closed. I had a new contact by phone and it was fixed in a minute.
They are really kind on the phone and solved my problem in less than 5 minutes!
I recommend them.
Thank you :)
I love the technical support! And its 24/7 availability. The site's functionality is pretty intuitive and easy to navigate. I am looking forward to continuing to add to and explore my family tree.
Hei! Det ser ut til at jeg er blitt trekt dobbelt så jeg bestilte to DNA-tester. Jeg håper det løser seg:-) Under har jeg sendt med bilde av de to transaksjonene. Med vennlig hilsen Viktoria S. D
In downloading Version 8 I lost all my data. That would have been a disaster! I contacted MyHeritage support and without any fuss they were able to retrieve this for me within about one week. Whenever I've had a question over the last 6 years or so their team have been very quick to respond and provide the information I needed.
I received the email in Italian that one of my kit was not activated with the request to call the help desk. When I called the automatic answering machine was in Dutch language and luckily I could reach the relevant operator thanks to my limited knowledge of Dutch language. Since this number is available to the Italian market is advisable that the answering machine is set in Italian or at least in English.
I had a very simple questions but I was treated with dignity and respect. I appreciate the service I got tonight!
I have a tree of greater than 5000 persons. Of that, some 700 are duplicates which are difficult to remove. I have complained about this several times and it seems that they don't care about the problem. If they would address and delete this problem, I would give them five stars. Not hopeful!
I was trying to attach my DNA along with my family DNA to a tree. He was extremely knowledgeable and able to instruct me and offer tools that would help me in the future.
Jag fick problem med synkroniseringen av mina projekt när jag hade laddat ner en ny GEDCOM. Det tog lite tid men supporten löste detta på ett bra och smidigt sätt. Medarbetaren på supporten som jag hade kontakt med, Lisa, var otroligt hjälpsam och vänlig hela tiden som felsökningen pågick. Fick stort förtroende för henne.
Terrible service, they promise to send to contries were they do not have permission to import, the delivery never arrives. They are slow to follow up on your compliant up to six months.
I wanted to order a DNA kit on MyHeritage today but I did not succeed because the fields allowing to inform the elements concerning the credit card did not work.
It is already surprising not being able to order on a site, it does not make very serious.
I then called the assistance number to report this difficulty and there, the person who answered me asked me to give him my credit card number and the PIN.
I pointed out that if a code was confidential it was meant to communicate to everyone. She told me that she regularly communicated her code when she ordered airline tickets.
This practice is a real scandal: it is an attempt at fraud, it is unworthy of a company that gives itself a serious image. I feel that I have been the victim of an attempted robbery and I am in the process of informing myself to take legal action on this matter.
Dear Jean-Louis,
I am sorry to read your complaint.
I would like to investigate with whom you spoke with as soon as possible to forward it up the chain of command to ensure a better experience for the millions of our members.
For all payments, a CVV code is required to complete a purchase, this may be the code that you are referring to. A CVV code is a Card Verification Value or “security code” and is NOT your PIN number.
We absolutely value every single one of our genealogy researchers and hope that you will allow us to make up for this disappointing experience you have reported.
Please write to my inbox personally at shane.vipsupport@myheritage.com so I may verify your registered account and ensure this is handled as soon as possible.
This issue is already my top priority here and I'll be looking for your e-mail.
Kind regards,
Shane, MyHeritage Team
Ich hatte ein Problem mit meinem eingeschickten DNA Kit und wurde sehr gut und freundlich beraten. Ich war sehr zufrieden mit dem Service.
Initiated solution and helpful advises from service-minded person taking the time needed to help me out. Very grateful!
Perfect approach from the customer support.
Called them asking about a delivery and got everything I needed.
I have used the help Team of the MyHeritage many times, and was all ways happy with the professional services I received from all the Team; they the exact attitude there is no doubts in my mind!
Bravo and again Bravo!
Jean-Paul Pellerin 16 Déc 2018, 14:57Hres
Today i call about my DNA, and I had exactly the answers what I'm waiting. Very charming and professional person;
A few weeks ago I made a family tree and purchased a DNA kit, I am very happy with my research and there is a great support!
I called because I was confused about some things with my ethnicity estimate. I had uploaded my DNA report from Ancestry.com to My Heritage.com and I realized after that I had only uploaded a partial report (my original download from Ancestry.com was interrupted and I had forgotten to delete it after getting my full report, my fault). The man who spoke with me was very helpful and told me that, if I wish, I could delete my first DNA sample/ethnicity estimate and start over with my complete DNA report. I did. I feel really good about my conversation with him. I wish I had asked him to tell me his name again. Thank you mystery man!
I called the number for Norway and got a Swedish person that hardly understood what I said! We are 3 persons now that are registered under one account because I am unable to log in any other way with my email. We are still waiting for the 2 last DNA tests and after reading the other reviews here, I am nervous.
Dear Alice,
I am sorry to see you are not satisfied with your MyHeritage experience and I will do all I can to assist you with high priority. Therefore, please email me personally from your registered MyHeritage address at john.vipsupport@myheritage.com so I can confirm your account and help you as soon as possible. Kind regards, John, MyHeritage Team.
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Dear Ainare,
I'm sorry to hear about your experience and I’d like to learn more about it so I can help.
Please email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will personally assist you with this matter.
Kind regards,
Elena, MyHeritage Team