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MyHeritageReviews 6,486

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Michigan
1 review
0 helpful votes
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Good experience
June 23, 2025

Customer service was great when I had a problem with my login

Date of experience: June 23, 2025
Singapore
1 review
0 helpful votes
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Happy with the result
June 23, 2025

Had an issue with the subscription and not being correct, messaged My Heritage and had a call back from an account manager who was very knowledgeable and resolved the problem with ease. More than happy to have the result sorted very fast

Date of experience: June 24, 2025
Tennessee
2 reviews
0 helpful votes
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Pleased with my research.
June 23, 2025

I highly recommend this genealogy website, I have found so much research in a month's time. I am already 5 generations in my research. The website is easy to use.

Date of experience: June 23, 2025
Connecticut
1 review
0 helpful votes
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Great stuff
June 23, 2025

DNA led to an unknown 2nd cousin once removed, whose family tree led to my great grandfather and great great grandfather I'd never been able to find, all corroborated by a great aunt on her tree that I remembered my late mother talking about but had never been able to find.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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My ancestors
June 23, 2025

I always like and envoie to know about my ancestors, who they were, when and where they lived. It helps to understand the story of my family and my own story. Keep your excellent work and thx.

Date of experience: June 23, 2025
New York
1 review
0 helpful votes
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It is a nice site to get your family information. The records are helpful and easy to search. I just wish we could see the newspaper articles without having to subscribe to another site.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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Lost account
June 23, 2025

I've been a acustomer for many years. Then for some reason, I can't access my account! NOW, it appears to have vanished altogether. It took me many years to gather ******* names, and now, all gone... why?
If you have it stored somewhere, i'd like it back thanks.
Bob

Date of experience: June 24, 2025
Utah
1 review
0 helpful votes
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Easy to use
June 23, 2025

They send you matches for records and different types of records

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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I was raised by my grandmother and had a lot of history, but have learnt more

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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Ron looked up my records and charged me correctly.
Man before said he'd straightened things out but I was charged full 299. Rate instead of 120. All he wanted to do was sell.me a new add-on product.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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So many records!
June 23, 2025

Lots of new connections and information available on MyHeritage. Also like the level of detail in the records. So many records to go through now.

Date of experience: June 23, 2025
Utah
1 review
0 helpful votes
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Lots to Learn
June 23, 2025

With both the Smart Matches and the Newspaper Matches, I find lots of information - to verify what I already have, to add missing pieces of information, and to point me in new directions to possibly add information. Great site.

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
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MyHeritage
June 23, 2025

Ich habe durch MyHeritage viel über meine Vorfahren erfahren und Neue Familienmitglieder kennengelernt.

Date of experience: June 24, 2025
Australia
1 review
0 helpful votes
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My heritage
June 23, 2025

The algorithms in the program are amazing and make it so easy to match up relations. Thank you for the work everyone put 8n to make it a, success.

Date of experience: June 24, 2025
Australia
1 review
0 helpful votes
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DNA
June 23, 2025

I had everything I needed to know answered & advised of time lines for results. So easy to deal with.

Date of experience: June 24, 2025
Canada
1 review
0 helpful votes
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Un site complet. BRAVO!
June 23, 2025

Très beau site. Conviviale à souhait.
J'apprécie particulièrement le travail avec les photos et les différentes vues de l'arbre, de même que la facilité d'imprimer nos résultats.

Date of experience: June 23, 2025
Argentina
1 review
0 helpful votes
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Satisfacion
June 23, 2025

Noto un estudio minucioso y cientifico en todas los descubrimientos, aparte el descubrimientos de otros parientes en otras partes del mundo lo que hace una experiencias emocinante, gacias por este gran trabajo y dedicacion

Date of experience: June 23, 2025
New Zealand
1 review
0 helpful votes
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Pleased with My Heritage
June 23, 2025

My partner and myself research our family trees - being New Zealanders, our origins are from Europe & Britain and it is is good to know exactly where you come from - you could say a better understanding of oneself for instance

Date of experience: June 24, 2025
Utah
1 review
0 helpful votes
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Great Product
June 23, 2025

I appreciate the access My Heritage gives me to its family tress, individual records, images and to other platforms like Geni. This has been essential to furthering the work on my Eastern European lines.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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The smart links and suggestions are very useful. I also appreciate the chance to share information with other members.

Date of experience: June 24, 2025