My Cosmetics Kit

Ordered the first offer shipped 3/31/17 received 2 weeks later Tried it and did not like it any better than Clinique or L'oreal. Received a second shipment April 27... did nmot open it called customer service had a hard time getting thru to representative was told I would be billed $81 + for it and I could change my order status. IT could not understand "cancel all future orders Rep tried to talk me out of cancelling finally he agreed to send the second order back at MY charge. No label to send back free. Where did this &81 + come from? WOW I have lost all respect for IT and Alison Sweeney

So we ordered over $100 worth of It Cosmetics makeup for delivery to our 89 year old mother who lives in a nursing home on Sunday morning of Memorial Day weekend and were told that it would not ship until Tuesday. Less than 24 hours later we called to ask them to switch the shade of the bye bye foundation as it was still not scheduled to ship until Tuesday and it was only Monday morning. It cosmetics refused to do it. They insisted that this 89-year-old woman would have to arrange to return and exchange the foundation even though it hadn't shipped. Do not buy from It Cosmetics!

I was excited to try the product.The product was much darker than advertised and made my skin breakout horribly! The only product I did like was the concealer. When I called to cancel my future shipment the man in customer service would not listen and kept trying to offer me products I didn't want. I finally had to be rude and tell the man to stop trying to sell me a horrible product and cancel my subscription. When you return the product t is on your dime! Beware this product sucks.

This company stole from me. I was thinking about purchasing the 39.95 kit. I filled out the information and my credit card information. I then changed my mind and never hit the submit button. I then erased all of my information and closed my browser. The next day I check my bank account and I see a debit pending of 39.95. I called this company and was told that I purchased it and of course you can't argue with them. The only way they could look up the order was with my name and zip code. I am now filing theft and fraud charges against this company. (Bank and Police Report.) I love the makeup and will try to contact the corporate office and let them know that this company that is selling there products are ruining the reputation

I am confused by all the bad reviews. I have had nothing but a great experience! I started ordering about a year and a half ago and I call before my shipment, so I can change the products to what I want that time around. They will take the whole payment at once or they will break it up, so you can pay the total over a 3 month period, which I think is convenient. I had a tube of the Bye Bye Foundation and it stopped pumping out the foundation, so I called and they sent me a new one at no cost. The Bye Bye Foundation is much cheaper if you do the monthly subscription. I don't know anyone who works for It Cosmetics or the Guther Renker company; I just wanted to say that I have been completely satisfied and haven't had any troubles or complaints in the year and a half I have used them.

I ordered the product and somehow they cancelled it because supposedly the warehouse cancelled my order without any notification. They charged my card and it is pending status and they won't help me to buy their product. Worst place to order even if the product is great the customer service is ridiculous. No one there knows what they are doing and the supervisor doesn't know what to do to keep a customer. I would give a negative rating if i could.

You buy the kit and then you commit to having it shipped to you every few months, I chose 6 months and every time I try to cancel they do there best to talk you out of it, they give me another discount or more free products, and you are talking to someone from another country and it is hard to understand. This is why I never do this, I guess I will try again, but I do not like a company that bullies you in to staying. Has anyone else had trouble canceling the membership? Maybe I am too soft and easy just need to be firm! I like the product it is good.

I purchased the product online and was very surprized to find a repeat package sent less than a month later. I felt alarmed, checked details of my purchase, found the terms n conditions was made in such a way that without information or further confirmation, a repeat order is automated. And not just a repeat order, they charged me for an extra large package! I called but there was no way to cancel my shipment. I wrote repeatedly I dont want it, I want to cancel, either they dont respond or they responded saying it is for my convenience they are sending me an extra large package, completely ignoring what I wrote. I returned the package n sent proof of my sbipment being received by them, I suddenly got an email saying I had sent it to an unmonitored mailbox. This is a robber!

I really like the foundation and concealer, especially, although the other products are also good. I am a makeup artist and instructor, so am very observant with cosmetics. They make a good product, unfortunately, the online marketing is a little shady. I ordered the trial, expecting to pay $49, then got another shipment the next month, not expecting it. When I called to cancel, she told me that the regular price is $120, and my card will be charged monthly, until it is paid for. Buy it at Ulta, and save yourself the hassle.

Frustration plus. Not good experience. Didn't like the product returned, but continued to get charged. Bad business. This was supposed to be a try at $39 something and then I started getting charged $64.51 every 4 weeks. I called, cancelled requested money back and was "again charged" I finally threatened to take to my bank as fraudulent charge and they advised they would credit my account immediately for unauthorized charges. I do not recommend this product.

Make sure you read the fine print. The company advertises the product (5 piece) as being $39.95 but they charge you every 4 weeks. The total cost of the product is $119.85 +shipping. The foundation does not cover anymore than store brand products and completely not worth that price. I would have been happy paying the $39.95 and never using it again but was outraged at paying $120 for something that didn't work anywhere near as I would have hoped.

After using IT cosmetics for one week (bye-bye foundation specifically) and hating it, I have the acne of a 14 year old! I am 44 and didn't have this skin when I was 14. The breakout I have experienced can only be described is cystic, large painful pimples that are incredibly stubborn and not going away! This makeup promised to go on light and give you the full coverage look without the feel or look of heavy makeup. It does not do this at all. I bought it because of the promise of not looking like you have pounds of makeup on, which I hate and is the reason I never wear foundation in the first place. I loved the idea of the moisturizer providing even coverage. No, the result is the exact opposite. You end up with a face full of heavy makeup which only makes you look older. Up close it's down right scary. I stopped using it and cancelled the recurring shipments and now I'm left with the nightmare of waiting for my awful skin to clear up!

I purchased your product to try for 39.95. I didn't expect to get charged again for no product.
This really upsets me about ordering online. It's getting to the point that you don't know who is legit and whos not. I was happy with my first order, until I got charged again. And nothing was sent to me. I am not buying anything unless it is thru Paypal from now on.