Apparently the company claims the free trial was not "clicked on" in the subscription process so they charged my card in full for an annual subscription. I cancelled within 5 minutes and now they will not refund the money. They are only willing to refund 25% of my money yet I never used the service and again cancelled within 5 minutes of their charging my credit card. This is a complete scam. Stay away!
MuseScore will offer you a 'free trial', charge you $40 instead, and refuse to refund you even if you email them RIGHT AWAY. This clearly happens all the time, as they have an entire response at the ready for this exact situation. Any respectable company would provide a refund, but since they are purposely scamming people, they put the blame on their customers as a way to justify keeping your money. What a horrible experience and company.
For my MYP Personal Project, I decided to compose a musical piece for the piano. When searching for a suitable app for me, I came across Musescore 3 and downloaded it. It was amazing.
I consider myself an intermediate when it comes to music. For someone of my skill level, the app was extremely easy to use. I was able to find almost everything I needed in the palette (I added extra things that I needed to it). Moreover, I could even personalize many components in my score. In the case I had any problems, I could look at their website and find answers. This last thing was extremely useful too. It is worth mentioning that you can share your score with others and vice versa, which works very well seeing that people are creating new scores daily.
I don't know about the free trial though, as I decided to use the free version all along. So, I won't give my opinion on that. However, I don't think that it is really their fault, judging from other reviews I saw.
I've asked for a refund because I forgot to cancel auto-renew and was out of cash but guys offered me a giant discount and of course, I said Yes. As a musician, I really appreciate such help and kindness. Thank you, guys.
I signed up for a free seven day trial offer and they ended up charging me immediately for a full year. I immediately contacted customer service. They initially refused to help. After sending several emails and filling out a special form, they gave me a prorated refund minus $10.
Hello Marina, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
I was immediately charged 39USD after subscribing to a free trial. When I complained they said I had signed up for Pro and offered a 25% discount. Further complaining and they processed a $30 refund (prorated). I have argued that it cannot be pro rated whilst Im still within the trail period and attempting to recoup the remaining $9. Guessing most people give up at this point and they have successfully extracted $9 from everyone. Total disgrace that a seemingly legit website needs to rip people off in order to make money.
Hello Clare, Thank you for your feedback. It seems that you have clicked the "special offer" option and selected a plan without a trial. Yes, some of our subscription plans do not include a free trial period. This info is not hidden. You also confirmed all subscription details on the final step of subscribing. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
They don't refund when you don't want!
I tried the tool for 1 year and them they automatically renewed without any notice. At the same day I asked for a refund because I don't use it and there are not so many songs, but they refuse it.
Please be aware, this company is a scam. They charged my Visa with $99.99 and would not cancel my subscription. When I reached out, they declined my refund, and offered me a 30% discount that I declined as well. I called my bank and reported them. I waiting for them to respond about my refund.
Hello Tina, Thank you for your feedback. The subscription can only be canceled at your request. It is not canceled automatically. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
This company refund methods are of authentic thieves. I signed in for a 7 day trial in musescore.com on june 21th to see ONE score i have curiosity about, i thought i have cancelled properly the trial (maybe some mistake doing it), June 28th to my surprise my CC was charged 69,99€. Same day i send a refund request to customer service, they replied offering only a parcial 35% refund or a extension of 10 months of the contract, i replied same day i was not interested and demanded a full refund. Till today, July 2nd there is no response by this company. They have an address in Cyprus, European Union in their website, so the should know that according to european law there in something called RIGHT OF WITHDRAWAL of 14 days on every purchase made online. My demand is in compliance with EU law and they are simply ignoring my request, refusing to refund the payment made. I have no choice but going with my conselour and demand legal actions and fines against this company for failing to comply to european regulations (there is huge fines in the law). AVOID AT ALL COST PUTING YOUR CREDIT CARD DETAILS IN THEIR WEBSITE!
I am honestly surprised that there are still websites up which try this. I thought this was a thing of the past. They offer a free seven-day trial and charge $39.99 immediately.
When I requested a refund, I got an email that offered me a 25% discount or an additional six months for free. I'm not looking for a discount - I'm looking for a refund.
Obviously, I opened a PayPal case.
Wow, I really really hope these people change their business practice really really really soon.
I love writing music with the musescore software. But they make the page look like you'll easily get a free week. I did not get the free week and had to convince them to reverse the charge. When they finally agreed, they made me jump through hoops with my bank and paypal, then ghosted me and did not provide a refund. I am very surprised and disappointed in this company. Do NOT use.
Hello Chad. We apologize for the inconvenience caused. If we promised to issue you a refund, it should already be with you. Please contact us at support@musescore.com and mention the word "sitejabber" and your name in the body of the email. We will reconsider your case.
The customer service representative that helped me was very sweet and did everything in their power to help me! I was in a unique situation with my arts career and they completely understood. I will say I did not get a full refund, but I got most back and am very satisfied with what I did get refunded. The service was very useful to me while I needed it, and when I do return to the arts I will be using it again!
They say they offer a free 3 month trial and take ur credit card info. Before u know it u are charged for the full amount and then every year they charge u. I had no idea I was being charged yearly until for some reason this year I got an email saying I was charged. I looked at my PayPal account and sure enough they have charged me $49US every year for 3 years. When I contacted them to cancel and to tell them it is ridiculous I have paid 3 years without knowing, they send links for u to read but never offer a refund or a cancellation. I even told them I know longer play piano. They don't care. They are pure frauds! Whatever u do do not give them any info. They stuff is subpar as well. I am so disappointed and horrified as well as angry with myself for being duped. That's $200 plus out the door.
Hello Christina, Thank you for your feedback. Unfortunately, we do not have a three-month trial period. We have never advertised such a plan. We only have a 7-day free trial for some plans. Auto-renewal is also not hidden information. You confirm authorization during the subscription process. Additionally, we send receipts for purchases and provide information well in advance of the subscription renewal date.
I would give zero stars if I could. I signed up for a free trial so that I could see how the print quality was for pieces. I clicked "Try for free," was taken to a screen where it said I was signing up for a 7-day free trial and would be charged $0 until my trial ended, where I would then be charged for the subscription. This was not true - they charged me immediately. I contacted them about this, and they claimed that I did not sign up for the free trial and they would not be refunding my money. I have filed a complaint with PayPal, so hopefully they will resolve the issue.
This company is an absolute scam - do not sign up for anything that claims to be a "free trial" - it most certainly is not, and they will not correct any of the issues.
Last friday I faced an issue with my musescore accoutn. I've tried to reset me pw a million times but was not able to do it. I decided to contact support because i was stuck. The girl who assisted me was super polite and helpful, she asked not to tell her name so i won't. Thanks again cutie
They hide auto renewal in the user agreement. Ever read those? They do not send a notice before it auto renews. I tried to cancel it the day it renewed. Nope, wouldn't let me. It's just a front for scamming musicians out of their money.
Hello Humbert, Auto-renewal for subscriptions is not hidden information. During the subscription process, we notify about the presence of auto-renew. Also, a few days before the auto-renew payment, we send a letter with information about your subscription, the terms, and the payment amount.
Musescore started charging if you want to download pdfs from their website. I started a free trial intending to cancel it and was hospitalized immediately after starting it. When I was discharged, I noticed a 70 dollar charge and immediately cancelled the subscription and requested a refund. All they offered me was 35 percent off or 10 extra months, really trying to squeeze money out of me. I already lost a lot of money and I'm really upset with Musescore. DO NOT USE!
We're so relieved to hear that you've recovered and are out of the hospital; our entire support team sends their best wishes for your continued health and well-being. Yes, as you didn't cancel the free trial before the end, then you will be charged. Please contact us at support@musescore.com and mention the word "sitejabber" and your name in the body of the email. We will try to review your case.
Musescore, org- big scam- Tey forced me to give them my credit card number to try out a few pieces of there music that was not even complete! Also, they give you a free 7- day trial another joke, still no full piece of music! So I automatically cancel everything and said please remove my credit card from their site!, I go to my credit card statement find a charge for 4.00 for one piece of sheet music that was incomplete! And charged me for a full year of music service-49.99. Neither was asked for. I called the BBB and emailed they said to complain to Attorney General's Office which I did. Now over 6 months later they are trying to charge me again!
Like others on this site I've also been bitten by this business. I trialled this service for 30 days free and used it only once. When I needed to cancel my login details a few weeks later I found that my login credential would not work on the site (details saved into my browser). After this I contacted their support team and they said they couldn't find my details. While the "customer support" was pending for the next days, my credit card was charged for their yearly fee of 65AUD. I asked them to refund me as I clearly was not even able to use the service while my support case was pending and they said they would keep the cost for a monthly charge - wtf? This business stinks and I just hope they don't get you too.
They have a free trial scam going on. If you try to sign up for the free trial, it immediately charges you. Others have mentioned this. They refuse to refund. You have to go through your credit card provider.
Overview
Musescore.com has a rating of 1.6 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Musescore.com most frequently mention free trial, credit card and customer service. Musescore.com ranks 107th among Instrument sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tanna, Thank you for your feedback. I'm sorry, but we didn't advertise a free trial for the $40/year plan. This plan does not include a trial due to the significant discount on it.
To get your refund request reviewed, please fill out the form https://musescore.com/contact-refund.