Musescore.com

Avoid these slimebags if you dont want to be completely ripped off. They will screw you with an autorenew. Should be shut down.

Hi, I'm Tom aka RazorBlade. Just want to thank the musescore support reps. They fixed my issue in an hour, good supoprt.

Tried to buy a song, showed as 4.99, completed the transaction and it resulted in 54.99. AVOID THEM AT ALL COST

They are very clever in the way they DO NOT ALLOW YOU TO STOP THE TRIAL and stall any requests for refund, and steal your money.

I hope this message reaches someone who can address my concerns appropriately. I am writing this with deep disappointment and frustration regarding my recent experience with your company's customer service.

I accidentally signed up for a trial subscription on your website and was mistakenly charged for a full one-year subscription. Realizing the error immediately, I promptly reached out to your customer support team via email, explaining the situation and requesting a refund. I expected a swift response and a resolution to the matter, but to my dismay, my request has been ignored, and I have yet to receive the refund I am entitled to.

As a loyal customer who has previously enjoyed your products/services, this lack of response and failure to rectify the situation is disheartening. I have always held your company in high regard, appreciating the quality of your offerings and the level of service provided. However, this experience has shattered my confidence in your commitment to customer satisfaction.

It is regrettable that such a simple matter, caused by an honest mistake, has not been resolved promptly and professionally. As a consumer, I believe it is my right to expect fair treatment and adequate support when faced with such issues. I had hoped that your company would uphold these principles, but it seems that my trust was misplaced.

In light of this disappointing experience, I feel compelled to share my feedback with the wider audience through your social media profiles. It is my sincere hope that by highlighting this situation publicly, the company will take notice and address not only my specific concern but also the larger issue of customer service responsiveness and accountability.

I urge you to reevaluate your customer service procedures and prioritize the prompt resolution of customer issues. Demonstrating a commitment to customer satisfaction is vital in maintaining a positive brand image and fostering long-term relationships with your clientele.

I sincerely hope that my negative experience can serve as a catalyst for improvement within your organization. I also trust that you will take immediate action to rectify the situation by providing the refund I am rightfully owed.

Please do not hesitate to reach out to me directly to discuss this matter further or provide an update on the refund process. I genuinely hope that this unfortunate situation can be resolved amicably and restore my faith in your company's commitment to its customers.

I am a beginner piano player and wanted to use this product to enhance my learning experience. Unlike most of the others here, I signed up for a PRO+ membership for $35.99 intentionally. I wanted to use it on my IPAD as well as my desktop PC. I found out that important features such as transcribing to a different key don't work in the PC web version of the software. However, if you try to use the mobile version of the software as instructed by the web version, you run into MAJOR costly problems. When you login to your account on the mobile app, you are told that you are on a 7-day trial and will be automatically charged for a year if you don't cancel before the end of the trial. If you try to continue further in the hope of getting to a menu where you can stop the 7-day trial, you end up on a page which tells you to choose one of 3 extremely expensive subscriptions. One is selected by default. There is a continue button at the bottom of the page which appears to immediately bill you for a year worth of subscription at a VERY high cost. I could not see any option to cancel the trial or to exit that page without hitting the continue button and purchasing an expensive subscription. So, I went to the IPAD home screen and deleted the application. I reinstalled the application hoping to make another attempt to stop the 7-day trial. Whenever I restart the application, it brings me to that continue button which appears to be the one that will probably bill me for another new subscription immediately. So, I tried to click the support button on the Apple App Store page. However, it just brings me to an error screen saying that the web page doesn't exist. So, I entered a support message through the PC web version of the application. I received what appears to be an automated response saying that it will take up to 7 days for MuseScore to respond to me. I know that there is no use in cancelling my web membership even though I'm within the 14-day period where I can request a refund. The reason is that if you read their refund policy, I will get little or nothing back out of the amount that I paid for the membership which was $35.99. So, I might as well use the limited functionality which is available to me. Still, I am more worried about whether they are going to try to charge me for the IPAD app membership resulting from a free trial which they appear to have automatically started because I logged into the app using my PRO+ account login. If they automatically signed me up for a 7-day trial membership to the app, they have not provided any way to cancel it. They don't appear to be a trustworthy company. I would suggest that you don't use their services.

I began the trial period today. I only wanted to see if it would work for my violin beginner needs. While trying to register, I suddenly was billed $40. Attempting a refund I was told I could only get a partial refund for 11 of the 12 months amounting to $20.

UPDATE:
After sending this review to Musescore, they promptly refunded all $40.
It took some stress, but they did refund. I hope others have a smoother experience with them.

The website is intentionally designed to trap customers who come in good faith.

They do not operate honestly. At least not so far.