I signed up for an annual subscription and then when I logged in they asked for further subscription sign up and more money. In reviewing the website there is no easy way to find music to my liking and skill level. The site is very confusing and disorganized.
Scam that dosent work, they attract the client with fake promesses like free trial or free download, we put the number of credit card, and after I decided to go backwards because it's very complicate, they took the money and they would have continued if Paypal had not protected me. And again, I'm not sure because now I have to fight to prove that they are exaggerating. Run away from these crooks!
Click on trial period and the subscription is switched in the sign up period to a one year membership.
No receipt is provided so you don't know until the money is taken from your account.
After this it is difficult to get a refund. They waste your time. I went for a charge back via the credit card company.
Support consistent refer to terms of service that no one agrees to during the sign up phase. (site relies on browsewrap Terms of services that are not valid in court)
Don't what ever you do sign up for there free trial and give them your PayPal details. They will still take your money even if you cancel before the trial period ends. PayPal aren't very helpful either.
Hello Pete, Thank you for your feedback. If you cancel your subscription, it is technically impossible to charge you without your authorization after the cancellation. It is likely that you did not manage to cancel the automatic renewal before the end of the trial period, which is why the charge was made.
When you sign up for their free trial, they trick you so that you cannot cancel it and they charge you anyway. Their support is not helpful and will only give you 40% of what they fraudulently charge you back. I highly recommend staying away from this company at all costs.
Hello Nick, Thank you for your feedback. You can always cancel the free trial on the website, in your account options, or write to us at support@musescore.com with a cancellation request and we will cancel it within 24 hours.
Financial bandits! No Free trial - they immediately charge you and then it is very difficult to get money back. They return just a portion of them. I am going to call PayPal to start a dispute because they, MuseScore, cheats people.
Hello Sergey, Thank you for your feedback. We offer a free trial for several plans. Yes, some of our subscription plans do not include a free trial period. It seems that you have chosen one of them. This information is specified in the descriptions of these plans. But, in turn, these plans are sold with a good discount.
I recently signed up for the 7-day free trial and was charged $59.99 AUD immediately to the bank account. I have cancelled the subscription on the same day and am awaiting their response to my refund request. All through the free-trial process, it was advertised that "You won't be charged during your trial period." Blatant scam.
I had the same problem as many others here. I signed up for a 14 day trial and Musescore charged me for a full year for going over the trial date. That's around $65 Canadian. I'm even more suspicious now because people have left reviews both on Site Jabber and Trusted Pilot saying that the Musescore charged them after they cancelled their trial. I really didn't want to have to cancel my credit card but to safeguard myself against future charges, I will have to have the credit card company send me a new card. Always read reviews before signing up for anything. Rather than read a 10 page terms of agreement, actual customer reviews paint a more accurate picture of a company's business practices.
I do not recommend this service. The only way to contact them for any "help" is via email, and the delay in waiting for a reply can often take too long.
I had been under the impression that I cancelled my subscription to their service when I received a notification that I would be charged. I sent an email, and the reply stated that my account was cancelled and I would not be charged in the future. At the time of their reply no charges had hit my bank account. The following morning I discovered that they charged me anyway.
Since there is no way to receive any sort of timely communication with them, I am forced to dispute the charges with my bank and notify authorities of theft.
Hello Elizabeth, thank you for your review.
If a support rep told you that the subscription was canceled, this means you have two MuseScore accounts and you started subscriptions with both of them.
One trial was successfully canceled before the end of the test period but the second one was not. And unfortunately, you contacted us via the account with a canceled subscription.
Please contact the rep again mentioning my message (you can simply paste the link to this review) and I'm sure you'll receive the correct response.
We're waiting for your message!
It's very strange to me this scam company still exist.
Do not give them any bank details, they will keep charging you even if you cancel your subscription and they won't give you your money back. (mostly, they don't even respond to e-mails). I contacted my bank, that's the only way I could get my money back.
I signed up for Musescore to download some sheet music but did not want to commit to a subscription yet. On the site, it said there was a 2 day free trial so I signed up put in my card information. I get an email from them and they have already taken $40 out of my bank. I emailed them and they said the trial was for another subscription, but I clearly remember it being for the one I bought. They only offered a 25% refund. Super pissed and upset and never supporting this company.
Hello Jennifer, Thank you for your feedback. We offer only a 7-day trial period for some subscriptions. We do not have a 2-day trial period. However, some of our subscription plans do not include a free trial period. You have selected such a plan. This information is specified in the descriptions of these plans. But on the other hand, these plans are sold with a good discount.
I was honestly helped by Musescore with my refund request. This was with my subscription to a bi-annual pack, paid through credit cards.
The keys are to:
- Request them asap when you see the credit card is charged
- Request through both email & website refund page
- Check the credit card carefully to see if it blocks anything that may affect transaction process
Signed up for the trial period and neglected to cancel in time. Asked for a refund and got the same canned response as other people and had no initial reply to my request for a full refund. After filing a dispute with PayPal I got a reply from them saying they would give a full refund but couldn't when the dispute in Paypal was open.
That last bit is simply not the case. Paypal states on their dispute page that they do not advise cancelling a dispute UNTIL the refund is issued. I've replied with this information to them and am awaiting any sort of refund.
I signed up for a free trial and decided this wasn't the right site for me so I went to cancel my subscription, it was incredibly difficult to find and after I thought I had unsubscribed they still charged me $69.99. When I asked for a refund they tried to get me to extent my subscription instead, finally they offered me 35% refund and told my I was out of luck.
Don't make the same mistake I did, make sure you get an email confirmation that you cancelled, or just stay away there are so many different sites.
Hello Keaten, Thank you for your feedback. Canceling the subscription is actually very simple. It's just a few steps. 1. Go to Account Settings or click your profile icon located at the upper right of the MuseScore website and choose 'Settings' in the dropdown. 2. Then open the 'Subscription' section and click 'End my Free benefits' button.
Unfortunately yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
So, I signed up for a 7 day trial. I was charged immediately. When I contacted customer service, they claim that I didn't sign up for the 7 day trial and just offered a 25% discount. FALSE advertising!
Hello Holly, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. However, we cannot immediately charge you money upon pressing the "start free trial" option. There are several more steps involving selection and confirmation of the plan, as well as confirmation of payment information. Since the subscription with a free trial period is pre-selected, to get a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you clicked this option and chose a plan without a trial. This information is indicated in the descriptions of these plans and on the final confirmation of the subscription choice.
Absolutely horrible customer service. I forgot to cancel a subscription and requested a refund the day they billed me. I got an email a few hours later stating that per their terms of service, they could only refund me $160 of the $240 I was charged. I read the terms of service, and it does not state a refund limit ANYWHERE. I had to email them back twice to get a response and they ended up refunding me nearly all of it (they still have $20) and said it was out of "goodwill". I am in absolute shock. Horrible company.
Hello Ash, Thank you for your feedback. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms. Quote: "For annual subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you can receive different offers from MuseScore depending on your usage period and activity (see 4.4) including receiving a refund of the difference between the then-in-effect and current annual subscription fee to which You are subscribed and the then-in-effect and current monthly subscription fee. Your account’s auto-renew function will be turned off and no recurring periodic charges will be charged at the end of the subscription term. As a courtesy to you we will convert your Account to a free account."
Wish I had come here first. As with so many others here, I was mislead regarding the free trial. Card was charged and the 1 score I wanted to download, was unavailable due to copywrites. What a waste! My refund request was submitted, but reading here I don't expect much in the way of consideration. Crooked company!
Don't be fool with their free 7 days trial subscription. They will lead you into purchasing their non-trial subscription and charge you the annual fee. I can't believe they are scamming the poor musicians.
Hello, Thank you for your feedback. We provide a plan that includes a 7-day free trial period. This plan is activated by clicking the "Start Free Trial" button. However, if you opt for the "Special Offer" during the subscription process, the free trial will not be available.
This company is the WORST! Tried to sign up for a free trial and they charged me for a whole year. When I explained to them their site was misleading and wanted a refund they offered me a partial refund. Wow terrible business, everyone stay away from this company. They are shady and greedy people.
Hello Matthew, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans. However, these plans are offered with a good discount. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
Apparently the company claims the free trial was not "clicked on" in the subscription process so they charged my card in full for an annual subscription. I cancelled within 5 minutes and now they will not refund the money. They are only willing to refund 25% of my money yet I never used the service and again cancelled within 5 minutes of their charging my credit card. This is a complete scam. Stay away!
Overview
Musescore.com has a rating of 1.6 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Musescore.com most frequently mention free trial, credit card and customer service. Musescore.com ranks 107th among Instrument sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard, Thank you for your feedback. I'm sorry, but we didn't advertise a 5-day free trial. We have a 7-day free trial for some of the plans. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected. Also, you agree to our Terms of Service during the registration of your MuseScore account.