Elizabeth D.’s Reviews of Musescore.com & more

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Instrument

9/3/20

I do not recommend this service. The only way to contact them for any "help" is via email, and the delay in waiting for a reply can often take too long.
I had been under the impression that I cancelled my subscription to their service when I received a notification that I would be charged. I sent an email, and the reply stated that my account was cancelled and I would not be charged in the future. At the time of their reply no charges had hit my bank account. The following morning I discovered that they charged me anyway.
Since there is no way to receive any sort of timely communication with them, I am forced to dispute the charges with my bank and notify authorities of theft.

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Jeff Y. – Musescore.com Rep Over a year old

Hello Elizabeth, thank you for your review.
If a support rep told you that the subscription was canceled, this means you have two MuseScore accounts and you started subscriptions with both of them.
One trial was successfully canceled before the end of the test period but the second one was not. And unfortunately, you contacted us via the account with a canceled subscription.
Please contact the rep again mentioning my message (you can simply paste the link to this review) and I'm sure you'll receive the correct response.
We're waiting for your message!