Musescore.com

Like many others, I was tricked into paying $40 for a yearly subscription. I cancelled not even an hour after subscribing and did not use the service. After a few back and forth emails with customer support, in which I had to quote their TOS to them, I eventually was refunded $30 and my account was changed to a monthly subscription, meaning I now paid $10 for a month of the service, most features of which are useless to me. Awful customer service and predatory business practices.

Be very careful when signing up for the free trial. When I tried I ended up paying for a year's subscription ($30) because I didn't notice one page where they had pre-selected that option (I would have had to change the slider to no). When I pointed this out and asked for a refund they were rude and tried to gaslight me (saying I must have clicked the slider).

I'm pretty fond of MuseScore - both the software as well as the website. I've used to find numerous scores for many of my favourite video game compositions. Many of the people leaving bad reviews are simply salty about not knowing how free trials work. MuseScore is not the only company that does this.

Again, I wish to sue them! They are Scammer! They are a Scammer by the so-called "free trial". Then charge you money yearly. I was once "free trail" many years ago, then not using it at all. Then I recently found that I have been charged for a few years and didn't realize it.

Avoid these dishonest lowlifes. MuseScore are bait-and-switch thieves desperate to scam a few bucks at a time from people who had no intention of choosing a longer subscription. Same experience as others. They initiate a series of splash screens starting with taking the 7-day free trial and pepper you with upsell screens as you are simply trying to complete the registration. At the end of it all, charged $39.99 for a PRO+ subscription I never wanted. Despite canceling and contacting support within MINUTES of the transaction, they insist that I "was fully informed when I chose the subscription" and at most policy only allows 3/4 refund. To hell with them - this is what they get for their $10. Crap company. Dishonest and desperate just to hold onto $10.

UPDATE: It took two emails just to get the initial partial refund. One more email, a scathing response to their automated customer service feedback survey, and this online review finally got them to refund the remaining balance. They are still a 1-star company for cheating so many people, but if you've been cheated keep hammering until they do you justice and return your money.

I would give 0 stars if I could. I signed up for a free trial and was immediately charged $59.99. I reached out to the company immediately to give them a chance to rectify this error and I was met with much resistance. I was offered two options of which neither were full refunds. When I demanded a refund because I was not given a free trial, and immediately charged a large amount of money, I was told that they would not be refunding me due to their "policy." I did not use their services at all, so they have stolen money from me. Judging from the reviews here, I see I am not the only one. I hope they are found out for the thieves that they are, and shut down. I will be recommending other sites to my musician friends and slandering their name all over the Internet. This is disgusting.

This platform used to be good because it was called "open source". However, it starts to ask for money whenever you want to download any music scores. Therefore, it becomes an profitable company and no more an open source.

We tried out the free trial to get a song for the piano. After printing it on the "free trial" it charged us for the entire year and would only give back 25%. This website is an awful scam and should be avoided. You WILL lose your money if you use Musescore.

This company is a scam! They advertise a free trial but charge before the free trial period is complete. Then if you cancel a service you do not intend to use on the actual day the free trial ends, they still charge you for a years worth of a service. There is no way to downgrade to the service or select what type of service you want after the free trial either! And good luck trying to go through your credit card company, they will just say "product was sent and received". What product, this is a service that wasn't provided and not wanted and charged without my consent! I should have done my research on reviews before I signed up for a "trial", hoping to help one of my students learn a difficult piano song. For just trying their scores this was a total waste of money and effort! I will never recommend or use this service again.

How can they sleep at night. Scammers. Lying website with a "free trial", that leads to a $40 subscription. It was NOT clear, despite what support tried to gaslight me into believing. Reporting them to bbb.

Never never agree for a pro plan. They will charge without any prior notice. Although they say that you agreed yourself, using the common sense it is clear that after a year anyone will forget about subscription.

They charged me $#*! ton of money without prior notice and refuse to refund.

Surprise surprise, yet another customer who has cancelled their trial only to be charged for a subscription anyway. Which they will refuse to refund even if you contact them minutes after being charged. MuseScore is a complete scam and their customer service is absolute garbage.

I mistakenly did not cancel the free trial. My fault.

I emailed customer service. They essentialy told me too bad. I acknowledged it was my error. They offered a 35% refund. Seriously?
Again, this was a user error (mine).

They DON'T care about their customers though, be warned!

I signed up for a trial and turned off my auto-renew settings expecting no email from them to tell me that my subscription was going to renew. SUPRISE! It $#*!ing renewed for whatever reason. Fine, its only been 2 days since the recharge, maybe like amazon it will give you a full refund or close enough to one? Haha nope. I was offered a 35% refund and or other pro benefits even after I told them i couldn't care about them. After sending them more emails about my situation, they completely went radio silent and didn't care.

As so many others have reported, this company advertised a free trial to download digital music from their website, https://musescore.com, and then without my authorization, fraudulently charged my credit card for an annual subscription with automatic renewal charges. When a full refund was requested, the company refused the refund by attempting to negotiate. I have filed a formal complaint and request for investigation of deceptive business practices with the FBI Internet Crime Complaint Center (IC3). I have also notified additional international law enforcement agencies and have had to cancel the credit card number used by this website. Although MuseScore has now refunded the $39.99 unauthorized charge, I was told via email that the transaction charge was my fault, even though I selected the option for the free trial. If you are reading this post, you have likely already been victimized by MuseScore. If so, I encourage you to file a formal complaint at https://www.ic3.gov.

Timeline of what happened:
- I wanted to download a music sheet and was lured into signing up for their free trial.
- They didn't make it clear about the subscription that follows the free trial.
- I get charged 49$ for a one-year subscription
- I emailed them immediately after being charged and they replied within minutes using their regular template with two options: A: refund 35% and keep the one-year subscription. Option B: no refund, keep one-year subscription + 10 more months. After I reply they stop responding.
- I am going through a dispute on Paypal to get the full refund but I am not that hopeful

If anybody has their detailed information please inform me so I can notify the authorities for fraud, or go to the police yourselves. Let's shut them down before they rip off more people.

If a business makes money by tricking and deceiving people it shouldn't exist. Especially when it involves music which supposed to bring people joy.

To be brief: DON'T EVER SUBSCRIBE!
I took the one year abonnement at 69.99$ last year, it was fine until recently.
I got billed 209.97$ out of the blue without any warning of an increase in price.
I am currently asking for a refund, will see how it goes...

Clicked a link for a free trial and was charged nearly $100AUD immediately.

There are so many reports of this happening it's clear the site is designed this way to trick people. After several support requests they have refunded nearly 80% of the amount. DON'T ACCEPT THIS! You can still file a chargeback with your bank and get all the money back. The best part is that each chargeback costs them money, particularly if they've split it across two charges. If they get enough chargebacks their merchant account will be closed, so please keep doing this! Do not accept their refunds! You are owned the full amount if they have tricked you with their free trial scam!

Found this website because I wanted to find a place to leave a review about this awful business. I was trying to find music for my daughter and I to perform and thought this website might be helpful. The preview of what I needed wasn't loading so I clicked to sign up for a free trial and ended up paying 40$ bc of their bait and switch tactics. Then to find out the score didn't have what it said it had. Customers service refuses a refund, but did offer me half price subscription.