Musescore.com

They offer a '1 week, no obligation free trial' but took money immediately and are refusing to refund. They even have a special email ready to send out to people who complain about not being refunded (see pic). Do not pay this company any money, they are utterly dishonest.

I was lead to believe there would be a free into of 3 days. But instead my PayPal was charged $39.99 immediately. In a very short period of time I found out that they had nothing of interest for me. They are now trying offer me discounted membership(downgrade) for something I have no use for now or in the future. They have fallen silent until I filed a complaint with PayPal.

I signed up for a free trial, and then they automatically charged me $39.99 IMMEDIATELY. I canceled the subscription and contacted support for a refund, and they are absolutely refusing to give me a full refund. The most they are willing to give me is $30 (initially they only offered a 25% discount until I refused and brought up their Terms of Service), which is $9.99 less than what they took from me.

They are intentionally misleading, so do not do a single thing on the website without reading the fine print and taking screenshots of every step in order to dispute it when things go wrong.

🎵 As a music enthusiast, I stumbled upon **MuseScore** during a late-night search for composition courses. Little did I know that this digital treasure trove would become my trusted companion on this journey. MuseScore envelops you in a symphonic embrace—whether viewing and playing scores or diving into music theory and composition. Armed with MuseScore's intuitive interface, I can compose my own melodies and complete songs. MuseScore isn't just software; it's a place to explore your creativity, compose your opus, and let MuseScore be your muse. 🎹🎼 *Note: This review is purely subjective, but my heart sings in agreement.* 🌟

Yeah apparently I should read some reviews before experimenting with a free trial. Canceled my auto renew, still got charged 70 dollars, then they offered me 15 dollar refund and stopped engaging with me altogether. No phone number listed either which is rather frustrating

Of course it's awesome that people can get assistance during winter holidays, and I think that only the best companies provide such service. But the fact that support has to work this time of the year until $#*!.pm is terrifying.
Do you have any private life there, huh?

After a free trial I was charged $49 for a year pro-membership subscription. I didn't know anything about autopayment feature and used the site only once during a trial. It is clearly stated on the site that I'am eligible for a refund if cancelled during 14 day period. I contacted support immediately after I was charged and they kindly offered a 40% refund! No reply from them after I insisted on full refund.
PS The support contacted me and returned $42 out of $49. $7 are lost for nothing.
Judging by their staff names, working hours and domain reg data it's run by an eastern-european company located in Belorussia or something like that. Money is all there, no one cares about reputation and they NEVER give money back without a fight. I should be extremely happy that I managed to salvage a lion share of it.

It is totally within their right to have an auto renew policy. But, it is super scummy. I signed up a year ago, must have been the free option because I've never made a payment for any subscription to musescore. Today I am charged $69 for the PRO+ account. I immediately complain and file for a refund, offered only 55% refund or an extended membership. It's obvious this is a "problem" that countless customers have complained about for years. But it's not a problem, it's their method of making money. They make their money because you forget. Doesn't speak highly of their product if they must rely on tricks.

I got auto charged on 31st march 2023 via PayPal before my 7 day free trial was up. Requested a refund by submitting a form with proof and they still haven't issued. Now asking me to cancel my PayPal escalation to issue a refund which is absolutely BS! They will not let you download content unless you select a subscription plan! I'm still awaiting response from PayPal to sort this out!

Like many others, my "free trial" was renewed unauthorized. The thing is, I had already cancelled my subscription, and they forcefully renewed it via iTunes for $69.99/yr. Asked them personally for a refund out of courtesy only to get an unrelated "sorry you didn't like the subscription!" response email. I ended up submitting a claim with both PayPal and Apple, but be aware that even cancelling your subscription won't stop them from charging. After originally cancelling mg subscription, they sent me email after email about how they couldn't charge mg card because I had cancelled, only to g behind my back and do it anyway.

I signed up for Musescore to look at one sheet music but did not want to commit to a subscription yet. On the site, it said there was a 7 day free trial so I signed up put in my card information cause they force you to create an account and put these infos. Few hours later, I get an email from them and they have already taken $60 out of my bank!?!

They use the typical ploy of suckering you into a subscription after a 7 day free trial, then don't notify you beforehand that your trial is ending. When requesting a refund, they give you a half baked option to get some money back. If the product was useful it'd be another thing, but the quality of the music was sub par at best. 0/10, would not recommend.

I signed up for the free trial but I could not log in back to my account to cancel it. The password retrieval was not working. Later, I received an email asking to update my payment details as my card was expiring, I thought this would be my chance to cancel, but again, I could not access the account. And then a few days after, my bank account was charged for the annual subscription. When I emailed to claim a refund stating that I could not have accessed my account, they completely disregarded that and replied that there was no refund possible due to some clause in terms of services stating that if I make any claims more than 14 days after payment, it's too late. I complained that I didn't receive any reminders for the renewal charge which explains why I was surprised by such charge and amount, their answer was "it may have been lost due to technical problems". Honestly, this is bad customer service and if there's an obstruction to cancel your subscription, it's dishonest.

This is a completely fraudulent company and an absolute scam. I have reported them to my credit card company. In researching the company, they try to appear a business from Ireland. Further investigation shows they are actually from CYPRUS,, where notorious business practises and fraud are unfortunately fairly standard.

On 11/28/23 I signed up for a "free trial" but canceled within hours on the same day. My credit card was charged $39.99. I emailed the company and got an automated reply that they had received my email and if I wanted to apply for a refund I would need to fill out a refund request, which I did. I then received an email asking me if I was satisfied with support. Of course not. I haven't received any further communication from them after repeated attempts. I only clicked on 1 star because there isn't an option for none. Beware of the "free trial" - no such thing. Not sure what to do at this point other than to file this review and encourage anyone NOT to sign up with them. Update: the company did eventually refund, but not until after many unanswered emails and after this bad review. They claim I didn't sign up for the free trial. But I did. Their free trial offer was very confusing to begin with. So if I didn't, then they used a bait and switch trick. So my advice is still to beware.

Scam auto-renews and will not give refunds, only weird partial refunds and insists on keeping part of your money. Do not purchase. Software is fine but the company is not trustworthy. Customer service lies about "authorization only to give x refund" etc, story changes all the time. Filed a complaint with my credit card and bbb.

I hate these companies who offer the 7 day free trial and then charge you if you forget to cancel it. It's slimy in my opinion. They should cancel your access if you don't upgrade to the full account, not charge you $100! And, of course, they refuse to refund it. I'm so angry at them that I'm leaving bad reviews all over the internet. What else can I do? This has to stop!

They charge you without any reminder or any informing. I contacted them immediately when I received the e-mail with the charging fee. I asked for the the refund because I didn't use anymore and I didn't approve the payment. However, like others' reviews, Musescore doesn't refund 100% and proposes you longer usage. It's the worst service I have ever seen. Usually, people want to stop using because they don't need anymore, and then Musescore took your money without informing you and proposed you "We can't refund you, but we offer you free 10-month additional access! ". It's really ridiculous that they think customer will be happy about that.

My son found free music from this site that he wanted to play. He thought that he would need a proof of purchase to use the piece in competition, so he thought he was accessing a free tril and used my email account for it. I contacted them immediately to let them know that it was NOT an approved purchase and even with a paid subscription the music did not have what he needed, so the site is useless.