Musescore.comReviews 237

How can they sleep at night. Scammers. Lying website with a "free trial", that leads to a $40 subscription. It was NOT clear, despite what support tried to gaslight me into believing. Reporting them to bbb.

Like many others, I was scammed by this company. It said there was a 7 day free trial, so I signed up. It was a lie. They immediately charged me $39.99 AUD. I have reported this to MuseScore (who clearly don't care and intend to keep scamming people as much as possible - see the other reviews below) and to PayPal. I will now proceed to report it to all relevant Australian authorities, starting with ScamWatch. This website is blatantly, shamelessly stealing money from people on a regular basis. I wish there was more I could do to protect others from being defrauded.

They don't refund when you don't want!
I tried the tool for 1 year and them they automatically renewed without any notice. At the same day I asked for a refund because I don't use it and there are not so many songs, but they refuse it.

**UPDATE — Musescore has refunded my payment in full. Overall the process only took 3-4 days to get the issue resolved, which is good. I'm still uncomfortable with the way the registration process went down, but they've said they're reviewing and improving it. It was frustrating and off putting to be initially be offered a partial refund, which is what made it feel scammy. But I'm pleased they've refunded in full at this point.**

Like many others, I was misled in the registration process. I intended to utilize the 7 day free trial and was immediately charged $40 for an annual subscription. I went through the refund request process which is really more of a reverse sales pitch process, triggering a "special offer" where I get the privilege of choosing to receive 6 additional months for free or a 25% discount. This is their business model apparently, swindle and mislead people into a subscription with an elusive free trial and when they complain, offer a modest discount in place of a refund. On lots of reviews like mine, musescore staff are replying to explain that the $40 tier doesn't have a trial because it's such a great deal as a heavily discounted rate. They fail to see, no one cares. They're flooded with negative reviews by people who were only attracted to their service by the words "7 day free trial", who were then immediately gouged for $40 and who are now being told, "because it's such a great deal". It's irrelevant how good a discount $40 is and it's severely out of touch for "customer service" to hop on here and explain the absurdity of their different subscription tiers in the comments instead of just doing integrity and refunding where they've misled.

Like many others, I was tricked into paying $40 for a yearly subscription. I cancelled not even an hour after subscribing and did not use the service. After a few back and forth emails with customer support, in which I had to quote their TOS to them, I eventually was refunded $30 and my account was changed to a monthly subscription, meaning I now paid $10 for a month of the service, most features of which are useless to me. Awful customer service and predatory business practices.

On 11/28/23 I signed up for a "free trial" but canceled within hours on the same day. My credit card was charged $39.99. I emailed the company and got an automated reply that they had received my email and if I wanted to apply for a refund I would need to fill out a refund request, which I did. I then received an email asking me if I was satisfied with support. Of course not. I haven't received any further communication from them after repeated attempts. I only clicked on 1 star because there isn't an option for none. Beware of the "free trial" - no such thing. Not sure what to do at this point other than to file this review and encourage anyone NOT to sign up with them. Update: the company did eventually refund, but not until after many unanswered emails and after this bad review. They claim I didn't sign up for the free trial. But I did. Their free trial offer was very confusing to begin with. So if I didn't, then they used a bait and switch trick. So my advice is still to beware.

Me, I play the trombone since about 8 months, and Im very passionate about it.
I saw some YouTubers use a notation software, and I didnt even know those existed, so i searched for one.
A free and working one.
After a few months, I still think Musescore is a great option for anyone, and I would rate it 5 stars any day.
Anyone should give it a try.

Musescore.com is a $#*!ing scam, they make money with your transcriptions. Shame on these guys! First time and last time i try this service! They charged me every week not every month as they said!

I am a beginner piano player and wanted to use this product to enhance my learning experience. Unlike most of the others here, I signed up for a PRO+ membership for $35.99 intentionally. I wanted to use it on my IPAD as well as my desktop PC. I found out that important features such as transcribing to a different key don't work in the PC web version of the software. However, if you try to use the mobile version of the software as instructed by the web version, you run into MAJOR costly problems. When you login to your account on the mobile app, you are told that you are on a 7-day trial and will be automatically charged for a year if you don't cancel before the end of the trial. If you try to continue further in the hope of getting to a menu where you can stop the 7-day trial, you end up on a page which tells you to choose one of 3 extremely expensive subscriptions. One is selected by default. There is a continue button at the bottom of the page which appears to immediately bill you for a year worth of subscription at a VERY high cost. I could not see any option to cancel the trial or to exit that page without hitting the continue button and purchasing an expensive subscription. So, I went to the IPAD home screen and deleted the application. I reinstalled the application hoping to make another attempt to stop the 7-day trial. Whenever I restart the application, it brings me to that continue button which appears to be the one that will probably bill me for another new subscription immediately. So, I tried to click the support button on the Apple App Store page. However, it just brings me to an error screen saying that the web page doesn't exist. So, I entered a support message through the PC web version of the application. I received what appears to be an automated response saying that it will take up to 7 days for MuseScore to respond to me. I know that there is no use in cancelling my web membership even though I'm within the 14-day period where I can request a refund. The reason is that if you read their refund policy, I will get little or nothing back out of the amount that I paid for the membership which was $35.99. So, I might as well use the limited functionality which is available to me. Still, I am more worried about whether they are going to try to charge me for the IPAD app membership resulting from a free trial which they appear to have automatically started because I logged into the app using my PRO+ account login. If they automatically signed me up for a 7-day trial membership to the app, they have not provided any way to cancel it. They don't appear to be a trustworthy company. I would suggest that you don't use their services.

It is totally within their right to have an auto renew policy. But, it is super scummy. I signed up a year ago, must have been the free option because I've never made a payment for any subscription to musescore. Today I am charged $69 for the PRO+ account. I immediately complain and file for a refund, offered only 55% refund or an extended membership. It's obvious this is a "problem" that countless customers have complained about for years. But it's not a problem, it's their method of making money. They make their money because you forget. Doesn't speak highly of their product if they must rely on tricks.

Musescore, you are bandits. I read many complaints about your financial games. Plus the materials you are providing is poor quality.

Don't be fool with their free 7 days trial subscription. They will lead you into purchasing their non-trial subscription and charge you the annual fee. I can't believe they are scamming the poor musicians.

I agree with the numerous other reviews. This company uses a vile bait and switch tactic. You sign on a link for a free trial and somewhere along the way it switches to a full PRO membership without making it clear. Immediate refund requests are met with a canned response offering an extended membership or 25% refund. Really wish I'd found these reviews before falling for their scheme.

MuseScore will offer you a 'free trial', charge you $40 instead, and refuse to refund you even if you email them RIGHT AWAY. This clearly happens all the time, as they have an entire response at the ready for this exact situation. Any respectable company would provide a refund, but since they are purposely scamming people, they put the blame on their customers as a way to justify keeping your money. What a horrible experience and company.

I often need to download music onto my devices. I thought musescore might be a good company to get sheet music from. I opted to try the free trial for a week to see if I liked it. The offer clearly stated I would not be charged at all until the third day. I downloaded some songs but found they didn't have the same chord patterns I am used to. Since they weren't what I wanted, I decided to cancel my free trial less than an hour after starting. I had verified my email already and put in my credit information. I found musescore had charged me $39.99 without my authorization and when I emailed them to ask them to refund me for the transaction I hadn't been aware of, they offered a 25% refund. I've read a lot of similar reviews, it seems to be their chosen way to scam. I disputed the charge with my bank and emailed musescore to let them know. It seems most of their emails are impersonal and automated so I doubt anyone is even reading my emails.

Found this website because I wanted to find a place to leave a review about this awful business. I was trying to find music for my daughter and I to perform and thought this website might be helpful. The preview of what I needed wasn't loading so I clicked to sign up for a free trial and ended up paying 40$ bc of their bait and switch tactics. Then to find out the score didn't have what it said it had. Customers service refuses a refund, but did offer me half price subscription.

I was charged for a subsription what I havent ordered. I requested a refund and instead of that I was charged for 179 USD. No response since that time.

I signed up for Musescore to look at one sheet music but did not want to commit to a subscription yet. On the site, it said there was a 7 day free trial so I signed up put in my card information cause they force you to create an account and put these infos. Few hours later, I get an email from them and they have already taken $60 out of my bank!?!