Musescore.comReviews 237

Baited into a free trial but they switched me to 1 year subscription of USD40 instead.
After raising a dispute with my credit card company, they offered 25% refund.
My credit card company followed up on the dispute, and they raised refund to USD30.
I will not pay the USD10 for something that I want to cancel after just 2 days of free trial. This review will stay until I get my full refund.
Finally got 100% refund after my credit card company disputed MuseScore's charges. MuseScore now wants a 5 star review. Do they deserve a 5 star review?
MuseScore: "If you are satisfied with the solution to your problem, please change your reviews to 5 stars on Trustpilot and Sitejabber"

This company will automatically you up for auto renewal. I contacted them the same day as the charge went through. No refunds, even on the same day.

Offers free trial but put on pop up which charges full price when clicked as it waives free trial. No contact details and have set up terms and conditions to get prevent refund.

Avoid if don't want to be cheated out of your money

Absolute $#*!! Made me subscribe to download 1 sheet of music! Absolutely will not use again! Website is confusing to navigate as a new person! Awful!

This is a scam.

I signed up for a seven day free trial and authorised the £0 charge in my banking app as you usually get with free trials, only for it then to immediately take the full subscription cost.

When I contacted customer services they quickly replied to tell me there were multiple subscription/trial options and I'd chosen the wrong one, but they were very kindly prepared to either give me a 25% discount or some months free.

For a moment I doubted myself, until I got suspicious enough to check here and see so many other people complaining about being shaken down like this. I'm absolutely not having it. As I replied to customer services, I never sign up for a subscription without a free trial first to make sure it's something that'll actually be useful to me. I KNOW I didn't sign up for the paid version as they're claiming. The speed of their original response and the number of identical complaints here proves it.

I told customer services the two options they offered were no good to me and I wanted a full refund. Unsurprisingly, their response to this hasn't come as quickly as their response trying to gaslight me into believing I'd made a mistake when I know I did not.

This is a dishonest company clearly making money from this bait & switch and hoping people will accept the "explanation" that they didn't properly read what they were signing up for. Avoid at all costs.

If I receive my full refund I will update this review. If not, I'll begin the chargeback process with my bank and report this company as a scam. I just hope people check here in the future before trying to get the free trial.

Attached: the email I was sent very shortly after my refund request. The fact that they have this reply ready to send complete with handy clickable buttons to their "solutions" is proof to me that the whole setup is deliberate. Combine that with the number of identical complaints on here, Trustpilot, and similar sites, it looks extremely bad for them. I will of course be happy to be proven wrong and retract my comments if/when I get my full refund. Until then, I can only assume this company is behaving fraudulently.

They personally helped me through an issue with my Pro account. It was very nice of them to contact me after I had given up on trying to find a solution.

Is MuseScore running on buggy Ai now or what? I noticed that somehow Ai has been associating "Shakira" with my score called "Whenever (It Happens)"to look like I did not compose this piece, or only arranged sheet music based on theirs, but this is 100% my intellectual property and has nothing to do with Shakira's score by the similar name, I have no association to that person, and I use a pseudonym due to a harsh Ukrainian father who was mentally ill and while alive, he wouldn't let me use my real name on the internet so I published all my creative projects under the name Aralia Fresia and now I am being belittled and downplayed as a serious composer, with labels like Easy or Beginner, when I spent hours and hours composing this only for this Shakira baloney to be trying to claim mine is "based on Shakira's" and I have no idea if it was Ai that did that or Shakira but it's really annoying because I am not a Shakira fan and never heard any of her/his music. This is my musical composition, and no one else should be claiming even partial credit for my work here.

I am honestly surprised that there are still websites up which try this. I thought this was a thing of the past. They offer a free seven-day trial and charge $39.99 immediately.
When I requested a refund, I got an email that offered me a 25% discount or an additional six months for free. I'm not looking for a discount - I'm looking for a refund.
Obviously, I opened a PayPal case.
Wow, I really really hope these people change their business practice really really really soon.

I thought I was signing up for a free trial and realized after I had submitted my card, they charged me for an annual subscription. Within minutes I contacted customer service to ask if there was a possibility for a refund. They refunded me 30.00 of 40.00 the next day. They explained that I didn't meet the criteria to receive a full refund, which in section 4.1, bullet #3 of their policy, I do meet the requirements because it was based on my "usage" that they would deem how much of a refund I would receive. I explained to "George from MuseScore" that I was indeed subjected to a full refund because I didn't use the subscription and realized within minutes that I was charged for a subscription that I did want. They haven't refunded the $10 I'm owed. I was tricked when signing up because they have ALL these pop up windows that make it seem like you're signing up for the free trial, but in fact, they confuse you so you click on signing up annually. DO NOT USE MUSESCORE. THEY ARE SHADY AND HAVE TERRIBLE CUSTOMER SERVICE. THEY WILL NOT WORK WITH YOU. I never leave bad reviews but this one deserves it.

We tried out the free trial to get a song for the piano. After printing it on the "free trial" it charged us for the entire year and would only give back 25%. This website is an awful scam and should be avoided. You WILL lose your money if you use Musescore.

Musescore claims you can cancel your free trial and then charges you for a FULL YEAR subscription with no recourse to reverse the payment. They haven't been responsive to my requests showing my attempts to cancel the subscription prior to the free trial ending. Absolutely awful customer service.

I'm putting this at the top so hopefully everyone sees it:

When you sign up for the free trial, there will be a little button to apply whatever seasonal offer they have going on. If you apply the offer, it removes the free trial. Again...the offer REMOVES the free trial.

You have 2 choices: the "sale" offer, or the 7-day free trial. Not both. One or the other.

When you toggle the offer on, the 7-day free trial text very clearly disappears. If you really want to be safe, read the fine print just below it. It's like 6 freaking sentences. You don't need to call your lawyer to interpret it.

Now, is this sneaky? Yes it is. Do they know it's sneaky, but do it anyway because they likely get X amount of their income from people who refuse to read? Yes they do. Well here's an easy solution for you: just freaking read. Take your time and read the words. I mean, they even give you the exact dates in the fine print showing when you will be charged and for how much.

Along those same lines, it would be nice if they gave a little bit more of a refund to you people. Not full price, but 40% or whatever is kind of lowballing it. I think if you guys gave back 75% or more, you'd have half as many negative reviews on here. But, I have no idea what it costs to run a business, so maybe you need to do it this way.

As for the actual Musescore service, it's actually pretty nice. Lots of good sheet music. They have a nice built-in player. You can save favorites etc.

To print, use the playback mixer, view some of the "official" scores etc. you will need the membership. Quite honestly, most people can get by just fine the free way.

I knocked off one star for the "sneaky" business practices, the reports of lowballing the refunds, and because of the bombardment of advertisements trying to get you to subscribe. Especially on mobile.

One last point, well it's the same point from earlier. Please READ. Everyone. We're musicians. We're supposed to be good at it.

I got the free trial and then checked 6 days later and realized it was about to charge me $80 for a whole year

Signed up for the trial period and neglected to cancel in time. Asked for a refund and got the same canned response as other people and had no initial reply to my request for a full refund. After filing a dispute with PayPal I got a reply from them saying they would give a full refund but couldn't when the dispute in Paypal was open.

That last bit is simply not the case. Paypal states on their dispute page that they do not advise cancelling a dispute UNTIL the refund is issued. I've replied with this information to them and am awaiting any sort of refund.

Make sure you do not enable auto renewal, it is very difficult to get your money back if the renewal goes through. I cancelled after 1 day and they offered a 45% refund, it's a scam. Plus all the sheet music I actually wanted needed an upgraded subscription. Musescore is a waste of money, look elsewhere.

I am disgusted by Musescore and its customer service. I had to send multiple messages, emails, requests, to even get a half baked response that they can't help me. I know I am one of many were tricked and mislead into signing up for a free trial, which actually wasn't free and was immediately charged - even though I canceled the subscription immediately. My US Bank account was charged twice for $39.99 each. They offered a $30 refund total - which doesn't even cover the double charge let alone both charges. I have sent many emails and got one response saying they cannot refund the full amount - without even addressing the double charge. Normally, I would forget and move on and I have never left a negative review in my life - but this bothers me to a great extent. I am in college, and cannot afford $80 to be taken out of my account because they tricked me into purchasing a subscription and then double charged me.

I am contacting Pay Pal to hopefully get a full refund, because this is ridiculous. I wish I had seen these reviews before I signed up. I just wanted to surprise my husband by learning the song I walked down the aisle to on the piano. Extremely disappointed.

This company is a scam! They advertise a free trial but charge before the free trial period is complete. Then if you cancel a service you do not intend to use on the actual day the free trial ends, they still charge you for a years worth of a service. There is no way to downgrade to the service or select what type of service you want after the free trial either! And good luck trying to go through your credit card company, they will just say "product was sent and received". What product, this is a service that wasn't provided and not wanted and charged without my consent! I should have done my research on reviews before I signed up for a "trial", hoping to help one of my students learn a difficult piano song. For just trying their scores this was a total waste of money and effort! I will never recommend or use this service again.

I recently signed up for the 7-day free trial and was charged $59.99 AUD immediately to the bank account. I have cancelled the subscription on the same day and am awaiting their response to my refund request. All through the free-trial process, it was advertised that "You won't be charged during your trial period." Blatant scam.

I forgot about my free SEVEN-day trial period, but luckily, I remembered on the seventh day, and I then canceled my subscription. As you can tell from the photo provided, I was charged on the seventh day. Unfortunately, my card was charged for a yearly subscription anyway ($69.99) a few hours after I had canceled it, and as soon as it was, I contacted customer service and asked for a refund. I was met with horrible customer service, where they went on to say I knew what I was agreeing to when I subscribed. Well, they agreed to email me a reminder that my free trial was ending soon, and they did not. Again, I did cancel my subscription in time but was still charged. So so so frustrating. They said that they could give me a 35% discount and keep my current plan. I have no use for this app/website/company, as many more companies provide more sheet music for much cheaper and with much better customer service. The seven-day free trial period is only six days and they charge you on the seventh. Don't waste your time with this company, even if you cancel your subscription, they will still charge you. Any other company would refund you as soon as they realized what had happened, instead they just waste your time until you just give up.