mSpy

I was lost trying to navigate the MSPY install and app. I am so grestful to Mr. YORK! HE WAS AMAZING PATIENT KINF AND DETAILED! HE MADE TJE PROCESS SO EASY! THANK YOU KIND SIR!

Il miglior agente in chat è Thomas York. Sempre gentile e disponibile. Mi ha aiutato in tutte le mie richieste

I thought I would try out mSpy to help monitor my kids activities. Website said a free 14 day trial. It also said it would track a lot of apps on the iPhone (without jailbreaking) but after loading on their phones, and a few chat sessions with their tech support, I was told that the iPhone software does not track apps all of the social media apps that it website says it does. So I requested a cancelation and refund. First they said they don't have a free trial. Here is their reponse "We regret your decision to quit using our software. Please be informed that we do not have a free trial etc." Then I sent them a screenshot of their website that says they do. Then they said "We regret that our software did not meet your expectations. Though your case is non-refundable according to the mSpy policy, we suggest a partial refund— 50% of the amount paid." Pointed out that if their software covered the apps that it advertised I wouldn't be canceling or I would not have purchased it to begin with. They replied with "mSpy Billing Department has approved your refund request. We suggest a 70% refund of the amount paid." I declined again and said I want a full refund. Then they replied with "We can proceed with your refund. Please note that the refunded amount will be less than 9% of your purchase due to bank and payment processing company fees." I told them that this wasn't stated with their 14-day trial ad. I also pointed out that when they issue refunds, their merchant processor credits back their transaction fee and that no merchant processor charges 9%. That is when they finally issued a full refund. Their refund responses seem to be canned responses based on some of the other reviews found. This process took 2 1/2 weeks. I would stay away from this company.

Purchased 1 year of service for iPhone. I bought the non jailbreak plan. Waited 2 days for their dashboard to update, it never did. Chatted with customer service. They said the iPhone aren't working on their own dashboard. Set me up with AnyTrans. The entered a product key for that, and said it is included in what I paid for their service.

Well... Anytrans is crap. It never updates when the 2 devices are on the same internet daily. I know the jailbreak free version doesn't have all of the options as the jailbreak version, but those few functions should work and they don't. The... to top it off, I received a message from AnyTrans saying my trial was ending and I would need to purchase in order to keep all of my functionality (which is umm... basically nothing except eating up hella resources on my desktop)

Contacted service again, they put in a refund request for me. The dashboard I demo before purchasing this product that i thought was so nice, I am unable to use, yet that is not disclosed on their website. That is false advertisement and does not fall under the no refund BS document they have thrown together.

The response to the refund request was I needed to jailbreak my device for the features to work. Uh... what? I purchased the non-jailbreak version... so why would the fix to be to jailbreak. I don't want to jailbreak, I want refund, I replied. Crickets for DAYS. Sent a few more not so nicely worded emails, I admit... finally receiving another response... that I just need to jailbreak the device... and they would offer me their PAID customer service to me at no cost! What a deal! I get free, more than likely non-existent customer service to help jailbreak a device that I have no intention of jailbreaking just so they can pretend that is the issue until it doesn't work either.

Again, No thank you. Please issue my refund. It has now been about 2 weeks... maybe longer and not a response since. IDK if I can call my bank to reverse the charge, but I am going to try that... along with reporting to the BBB.

They are selling a product that doesn't work and they know it. I bet their mother's are proud.

Please do NOT buy this service. I cannot speak for Android, but do NOT purchase for iPhone.