Overview
mSpy has a rating of 4.2 stars from 2,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I got the service a few days ago, I connected the target device, it connected. I gave it a few days for new text messages and things like that. It said there was new logs - NOTHING SHOWS! You DO NOT GET TEXT MESSAGES! IPhone 13 pro. ICloud backup on. Customer support said you see "calendar, events, notes, and email if they use the mail icon, and contacts" - I paid $80 bucks for info I ALREADY HAD! The demo shows MESSAGES! It shows full conversations!
It is COMPLETELY FALSE ADVERTISING! NONE of that came through, no photos no media, no activity - just some old reminder for groceries! Seriously! I double checked the target device to make sure it was backing up and it is.
Customer support said they will "process a refund" but at this point I am just not convinced they will. They said they escalated it to billing and I would get an email. I have little faith in that.
Customer ID *******
If the refund is not done - please do it. This is junk. It's a bait and switch. Promising 1 thing and delivering next to nothing. It's sick.
I will report fraudulent charge/scam to the bank if it is not resolved very quickly. You can take a persons money VERY QUICKLY so I know you can give it back VERY QUICKLY!
Do not waste your money on this! It's way overpriced anyway but I thought it would work! I am a fool! On top of already feeling like a fool for needing something like this I feel even worse! You trick people!
Briana Molligan, helped me a ton in setting up mSpy on two devices. She was very patient in walking me through the full setup and completed the installation on both of my Kids devices. Thanks Briana
I had some issues setting up mSpy on my device, but the customer support team quickly responded and guided me through the process. Ann, thank you!
Emma Clark She is the best
Very helpful took me through every single step trust me I have ask her so many questions I got back my ever single answer.
Really pleased with Emma Clark
Processed two payments and received nothing in return, no account, no software. This site is literally just a scam.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
I went through 3 different technicians and EMMA CLARK is my hero because she went way above and beyond! You guys should seriously give her a huge raise.
Very helpfull lady! Step by step setting and works fine! We will see how it will work long time, and if not detected, free extencion was also promosed!
The quick support and the understanding Thomas York gave me is by the best i have had from CS. You are great
I had to reset my phone and reinstall the app on my kids phone. It was a LOT easier with Briana Molligan's help. She was able to bring it all together quickly for me. Great experience.
I have re-install the app servial times and it still wont work i marked 777 and it didnt help and the phone does not have antivirus at all... what can i do i need help
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you have been experiencing difficulties while using our application.
MSpy software depends on strong Internet connection and in case there was no Internet on the target device for more than 24 hours, target phone loses connection automatically.
777 is a common troubleshooting in this case and if it is not working for several times it means that mSpy was un-installed from the target device and re-installation is required. We have provided you with all of the required assistance at once and would be more than happy to help you again.
MSpy require many permissions from the target phone and Antivirus can react on it as on harmful application, because it was not downloaded from Google Play Store. Moreover, Antivirus is one of the reasons target phone loses connection at first place.
In case you need any assistance with re-installation or consultation on how to prevent target phone from losing connection please leave your Customer ID and phone number and we will gladly assist you.
Also, feel free to contact me directly at veronica. Jones@mspy. Com for any further assistance every time it is needed.
Sincerely,
Veronica Jones
CC Supervisor
veronica.jones@mspy.com
Briana Molligan was very helpful
Briana Molligan was very helpful. Installation via team viewer was easy. She gave me specific instructions through the process.
Brianna Molligan was awesome
Brianna Molligan was awesome! She stayed with me through multiple technical challenges and helped me every step of the way. She rocks!
Brianna Molligen actually got through…
Brianna Molligen actually got through the entire installation. I am thankful because this is the 4th time that we have tried.
Anna Newman provided a concise solution to the problem I had. Most efficient service, Thank you, Anna!
We implemented mSpy in our company to monitor employee phone usage during work hours. It's been very effective and helped in improving productivity.
The app is supposed to run in stealth mode, but my boyfriend figured out it was installed on his phone. Needs to be more discreet.
I purchased the Parentaler app, went through the buying process thinking I was purchasing and it was not until AFTER the purchase process that you start getting emails from Mspy, saying that's the product you've purchased. The Parentaler website says it will work on iOS13+ however because you've unknowingly purchased Mspy, which does NOT work in iOS 16, THE PRODUCT DOES NOT WORK. When you ask for a refund because the app doesn't work on iOS they quote the mspy refund policy, which you have no idea about because you purchased off the Parentaler web site. All in all the whole thing is a scam, DO NOT PURCHASE FROM MSPY OR PARENALER, THE PRODUCT DOES NOT WORK IN iOS.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
The setup process was incredibly simple. It clearly laid out each step, which made it easy to follow along without any confusion. Super impressed!
By mistake, a payment was made to another number, asked for help and an operator named Alex Scott solved this problem within a few minutes.
MSpy is easy to use and install, and comes with a wide range of features that make it the perfect choice for any monitoring needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for the reply!
We would like to confirm that a refund of your order has been refunded from our side on Nov 24, as informed in the previous email. We cannot monitor the further movement of funds after the refund issuance.