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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,140 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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Illinois
1 review
0 helpful votes
Follow Ash O.
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I had spoken to several different agents and they pushed the a $300 service, I had asked several times if it will work and was told yes and I just come back and they will install the service. Well the service can't be installed on my phone. I requested refund immediately after finding out that I won't be able to use it and I received an email pretty much stating I should know the phone can't be jailbroken and therefore will not receive a refund.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 19, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for the feedback!

Please note that we provide all requirements on our website. We give detailed guides and software features. When purchasing mSpy, you have agreed to the terms and conditions of the mSpy Refund Policy.

We suggest freezing your subscription until you are capable of using it.

Oregon
1 review
0 helpful votes
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WOOW 5! Stars!
June 3, 2022

Mspy is a batman as a spy monitoring app! LOking for an app to help you keep track of your kids or employees, mSpy is a great choice. It works well on both iPhone and Android phones and is very easy to use. I use 2 account on both phones. With mSpy, you can see where your kids are at all times and what they are doing on their phones. This is a great way to keep track of your kids' whereabouts and ensure they are always safe.

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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As a parent, you always want to know what your kids are up to. I know it `cause I have a child too! With mSpy, you can easily spy on their actions on the network and see what they're doing. This is a very handy app that can help you control their actions and make sure they're not doing anything they shouldn't be doing.

Date of experience: May 3, 2022
Peru
1 review
0 helpful votes
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I had a few questions regarding the wifi networks tab because I wasn't seeing the network's ID's and he provided me with a super insightful article that listed some really valuable information. On top of that, he did almost by reflex and super fast! Super knowledgeable support rep!

Date of experience: August 30, 2023
Virginia
1 review
2 helpful votes
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Mspy allowed me to see who she was talking to
June 17, 2022

Being in a relationship requires trust, respect, and communication. Without these three things, the relationship will crumble. I found out my GF was cheating on me thanks to the mspy monitoring app. I was able to see deleted messages and calls which revealed a lot of secrets. Mspy allowed me to see who she was talking to, when she was talking to them, and what they were saying. Thanks to mspy, I was able to confront her about her infidelity and we were able to work through it. Mspy saved our relationship.

Date of experience: June 17, 2022
Missouri
1 review
1 helpful vote
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Worse app ever used
January 6, 2021

Don't waste your money. I put app on target phone, worked 15 minutes. Then I was told the phone had got stuck so I had to send a text to the target phone and include ******* in the text and that would unlock it. Didn't work. I was then told to load it on target phone again so I tried and it said my registration code was invalid. I asked for refund and after 3 weeks was told no refunds.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.

Please check the latest correspondence with our Billing department to resolve your issue as soonest. If you have any other questions please let us know.

Thank you,
MSpy Team

Israel
1 review
0 helpful votes
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$#*!ty company
July 30, 2022

They will simply lie about the tech capabilities. Told me that it can record phone calls (they don't), that there is no need for rooting (there is) and sold me their Family package as it should be a superior one, which surpassingly I will not need rooting with it (and it doesn't) + charged me with 3 different charges and refused to credit me...

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.

Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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Need to spend time on installation
May 12, 2023

Installing the app may require some patience, as it takes a while. In my case, I had to reach out to the support service. However, the wait is worth it as the app offers a vast array of features. I highly recommend it.

Date of experience: May 12, 2023
GB
1 review
0 helpful votes
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Great discount from support
December 27, 2023

This app is incredibly effective for monitoring a child's phone, especially on a rooted Android device. The chat support on the website has been beneficial. I've been using the app for a year now, and I'd like to express my gratitude to the support team for the generous discount offered for the upcoming year.

Date of experience: December 27, 2023
California
1 review
1 helpful vote
Follow Laguna M.
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They have no idea when a jailbreak will release for your child's phone though they give you all these details as to what services the software does when a jailbreak does exist. I contacted their customer service telling them I needed a refund of the ridiculous $200 because I'd be paying for a service when it wouldn't even satisfy the needs I had for buying it in the first place and after three rounds of communicating with them their only answer was to look at the terms and conditions and refund policy and sorry, we can't give you a refund. Not worth your money if you don't know all the details which they obviously try to scam others by giving as little information as possible. You will not get your money back if you find the software doesn't work for your needs. Awful customer retention.

Date of experience: April 26, 2018
Sergey V. mSpy Rep
over a year old

Dear Laguna,

We regret to hear about your experience. Please, note that jailbreak appears once in a while and unfortunately it doesn't depend on us. Even without jailbreak you can still monitor your child's iPhone by knowing its Apple ID and password. Please provide your Customer information so we can assist you effectively in this case.

Waiting for your response,
MSpy Team

Florida
1 review
0 helpful votes
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This incredibly useful application!
April 27, 2022

This incredibly useful application helped me to spy on my wife. It gave me the ability to see her texts, her call history, and her location. I was even able to view her photos and videos. This app was a lifesaver for me and helped me to catch my cheating wife.

Date of experience: April 27, 2022
Kyrgyzstan
1 review
0 helpful votes
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MSpy - the best app on a t market!
July 18, 2022

The best app on the market. I highly recommend it, it's worth every cent you've paid for it. Highly qualified Support Team, special thanks to agent Michael Bloomberg for doing his best every time I ask for help!

Date of experience: July 18, 2022
Illinois
1 review
0 helpful votes
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I have to say, I'm really impressed with mSpy.
April 19, 2022

I have to say, I'm really impressed with mSpy. As soon as I installed the app, I was able to see all the men who had called my wife while I was away on business. I know she's very pretty, but I won't let her cheat on me while I'm away! I'm always one step ahead and I know where she is and who she is going to visit. I know everything! Thanks to mSpy, I can rest assured that my wife is being faithful to me. Thank you mSpy!

Date of experience: April 19, 2022
Missouri
1 review
0 helpful votes
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It is REALLY something! MSPY let me see every single message he sends and receives! I am very impressed by the variety of features mspy contains. My favorite is the 'GPS location' option. I can see every house with WIFI that was visited by him! TODAY! WOW!

Date of experience: May 16, 2022
California
1 review
1 helpful vote
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Don't waste your time
October 22, 2022

This company is the worst don't get or use them. There could not be uploaded to my kid's phone and I cancel the same day I open the account after finding out their service could not help me. They refused to send me my reimbursement back. I talk to a customer service person and they told me because it's an 8plus iPhone it can not be uploaded.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting mSpy.

Please accept our apologies due to the inconvenience caused by this problem

The iPhone monitoring procedure has recently changed. It requires physical access to the target phone and a PC or a Mac.
The installation will be made by a technician so in order to get it done please contact us in the LiveChat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
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Needs Some Work
May 9, 2024

I know there's no such thing as a perfect app, but mSpy could definitely use some improvements. I would love to see a feature that allows me to set up specific time limits for apps and websites.

Date of experience: April 29, 2024
GB
1 review
0 helpful votes
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Eye-Opener
May 8, 2024

The app itself is great, but if you're not ready to find out some things about your partner, think twice before getting it. I lived in a bubble. MSpy just popped it.

Date of experience: April 28, 2024
GB
1 review
0 helpful votes
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Good features
August 24, 2023

MSpy's keylogger feature has helped me recover important notes I accidentally deleted from my phone. I didn't realize how handy it would be until I needed it, and it saved me from a lot of frustration. It's a feature I hope to never need again, but I'm glad it's there.

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
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NOT A LEGIT COMPANY
October 3, 2021

Do not read the 5 star reviews. Like an idiot, I did not see the many negative reviews til after downloading the app.
The app absolutely doesn't work like the many negative reviews say.
You try to cancel and get a refund and it won't happen. Also, their customer service is disconnected, probably because of so many pissed off customers trying to get a refund.
Don't bother trying to get a refund, call your bank for fraudulent charges.
Again this is not a legit company. Avoid avoid avoid.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting us about your issue. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you.

Please provide me with your customer ID so that I can check it further and offer an alternative for you.

Looking forward to hearing from you.

GB
1 review
0 helpful votes
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It Captures Everything
November 7, 2023

MSpy captures everything, from keystrokes to screenshots. My child was bullied online and I had no way of knowing what was going on. We took screenshots of the messages and sent them to the school. The administration was able to take action and protect my child.

Date of experience: November 7, 2023