Overview
mSpy has a rating of 4.2 stars from 2,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
MSpy captures everything, from keystrokes to screenshots. My child was bullied online and I had no way of knowing what was going on. We took screenshots of the messages and sent them to the school. The administration was able to take action and protect my child.
Briana is the greatest! She deserves a raise for the amount of time she spent dealing with my issue alone! I can only assume she provides this superior level of customer service to everyone and she should be considered a "priceless employee"! The issue I dealt with took some days to get handled but she handled everything and was just a gem to work with.
Dont fall for it like we all have. They have so many back systems in order for you to get your money back even when their system is a problem. When they cant answer your question that is valid for a refund, they simply dont reply back until the refund time goes off. The $#*!tiest thing ever! Waste of so money and they have no respect over ones money.
I have had a very, very Bad experience with this company. Before buuying it I specifically asked if it works on Iphone 14 and I've been told that it does monitor this kind of phone, it monitors Whatsapp, Instagram and Snapchat. So, I payed almost 200 euros to monitor Iphone 14 in order to keep my child safe. But it did not work after installing the app, it does not monitor Whatsapp, there was no Snapchat, no Instagram in the menu. I got in contact with a person from customer support and I was told that it does not work without jailbreak and I was asked to pay more than 500 euros to get this kind of service. Of course I did not agree and I asked for at least 80% of what I payed back. This situation occured about 1 week after I made the payment fot this so-called app. I have given them 10 days to refund at least 80% back but 2 weeks later no answer about it. I have print screens with conversations to them for those who do not believe it. DO NOT BUY this so-called spy app, it doesn't work.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Is bad! The 14 days trial is hidden. Refund policy is bad because of hidden conditions! Also I changed my mind and is so bad for me. $200 is nothing for they and also will end very bad as a company with no respect for us.
Dear Petre,
Thank you for contacting us!
We regret to hear that you experience such problem with our software. Please, be informed that all our billing decisions are made in accordance with our refund policy available here: https://www.mspy.com/refund-policy.html
We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!
Waiting for your response,
MSpy Team
If you are like most people, you probably have a lot of important things in your life that you need to keep track of. Your work, your family, your finances, and your personal relationships are all important aspects of your life that need to be monitored closely. This is where mSpy comes in.
MSpy is a powerful monitoring app that gives you peace of mind knowing that your child is always safe. With mSpy, you can track your child's location, see their texts and WhatsApp messages, view their browsing history, and more. Keep your child safe with mSpy.
Emma Clark, she was very pleasant and to the point on what i needed to do in order for her to connect to the device.
I, not being overly tech savvy, she was patient but proactive on helping me thru the process. It did not take her much time to complete the re install and re assure me that it will work, but may take some time for the install to work thru the system.
MSpy is an amazing application that has helped me a lot. It is very easy to use and it is very helpful. It helps me keep track of my expenses and it also helps me find new deals and coupons. I highly recommend this application to everyone.
Buyer beware. I purchased the product and it would not download. I went to support and tjey asked for remote access into phone. I became uncomfortable with their process and asked for refund. The support went offline and there is no way to reach them for a refund. You can speak to a person only if purchasing but the billing department is strictly online and tjey will not respond. Currently in process of filing complaint and I have contacted visa that will investigate it. Do not buy this product is all I can say
Dear Customer,
Thank you for sharing your experience!
We regret to hear that you have such a bad experience with our software. Our Technical Team is always ready to help to install the software with remote connection if by any chance customer can not finish installation. We do it for customer's convenience to speed up the process and it can be done when mutual agreement is reached with a help of Team Viewer/Quicksupport software that is available on Play Store.
Please, provide your Customer Information as a response to a private message so we can speed up the refund process.
Thank you for understanding and cooperation!
Mspy is one of the most popular spy apps on the market. If you are looking for a way to spy on someone, then mspy is the perfect solution for you. With mspy, you can track someone's location, read their text messages, view their pictures and videos, and much more.
I have used mSpy for about 3 months now with limited success.
I find that the application stops working and must be reloaded several times a week.
It misses some calls as well as txt messages.
The call log feature has not worked since day one.
Their tec support is almost non existent. The phone support is 24 hour and they will be happy to tell you to reload the app. But that is about all the phone support can do for you.
It is impossible to speak with anyone that can help with a problem.
All communications must be done by e mail. At some point they will tell you that everything is working properly even when you and the people at phone support can clearly see the product has failed to provide the promised service.THE PRODUCT DOES NOT WORK AS ADVERTISED. But it does work some if you have the time and patience to fiddle with it every day.
Thanks for considering mspy! This product is a fast-working application that I highly recommended. The support chat is friendly and the service is excellent. I strongly suggest this product for anyone seeking a reliable, cost-effective solution.
MSpy is the perfect app for for me `cause I want to keep an eye on my children's activities. With mSpy, you I track my child's location, see what apps they're using, and even read their text messages. THANK YOU for this application! MSpy makes it easy for parents to stay informed about their children's lives.
I am always grateful. Thank you Dan from support team for a job well done, in less than an hour, I got in touch him, I have full access to monitor my husband's cell phone, Facebook and TikTok account completely, highly recommended.
Mspy is the worst! They are absolute cons who do not help you. They do not deliver what they say they are going to. Clearly, I am not the only one. Read all the reviews below me. I had the same experience.
Dear Customer,
We are sorry to hear that our application did not perform as advertised.
At the same time, we would like to receive a more precise information regarding your account.
Please provide us with your account ID so that we check it it further.
TO say more, we have a professional technical support available 24/7 via chat and phone to assist on all levels.
Please do not hesitate to contact me directly at margaret@mspy.com regarding your account.
Sincerely,
Margaret
CC Head
While searching for a good parental control software. I read a review about mSPY and fell for it. I purchased and installed this software on my iOS devices (iPhones). Unfortunately, the features listed does not work at all. They encourage you to jailbreak your iOS device to make it working. Three days after installing, I requested a FULL REFUND. Their live chat agents are all scammers trained to reply scripted messages every time. Each email received from mSPY, could not be replied to, they all kept bouncing back regardless of the email platform I tried to send. Instead, I started getting several emails, offering discounts and subscription freeze but without any REFUND. These are professional scammers to be aware.
Dear sir
I dont want any offer i want my full amount refund...
Still your team is not giving any responses to my email and i have done lots of email to you and replied to all email from your side but still i m not getting any response. So please refund my amount. Thanks
Dear Saket,
Please accept our apologies for the inconvenience that you have faced.
Considering the fact that none of the options offered did not match, we have issued a refund as already confirmed by our billing department.
“ 1. We will gladly extend your subscription for 1 month for free if you can replace the target device.
2. We would like to let you know that a new service for monitoring computers has been released recently. If you are interested in trying it, we will create a new 24 month computer subscription instead of the one you have now in your account, so you will be able to monitor a PC or a MAC of the target person. Here is the detailed description for you about our new product for computers: http://www.mspy.com/feature-desktop.html “
We really hope that this won’t prevent you from using our services in future.
Best regards,
Margaret Lewis
CC Head
You CANNOT monitor text messages and social media from ANY WEB BROWSER as they state! You must use AnyTrans to monitor anything... and guess what? You do not need their service to use AnyTrans! They get you to purchase the service and then you find out it does NOT work as they state! I asked them why it doesn't work and can you guess their reply? Oh, "we are sorry for misleading you, we haven't updated our website." Are you kidding me? This is a complete bait-and-switch scam and they will never refund your money when you call them out on it! Stay away! I lost $100 for NOTHING!
I used this service in order to monitor WhatsApp on a target device. Anthony Russo was very helpful and skilled. He tried the device that originally had purchased and found that it couldn't be rooted. He recommended a specific Samsung model. He was able to root it and now we can monitor the device. Very happy with the service and manner that Anthony responded to our questions, etc.
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Dear Brandy,
Thank you for contacting us!
We regret to hear that you experience such problem with our software.
We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!
Waiting for your response,
MSpy Team