Overview
mSpy has a rating of 4.2 stars from 2,149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Great customer support from Rojerspy they helped me set up everything quickly and efficiently in spying on my spouse phone. You can check them on Instagram
My wife and I use the Family plan to monitor both our kids' phones. The best part is that mSpy works in stealth mode, so they have no idea their phone activity is being monitored. No rooting our Android phones was required either, which was a relief.
Downloaded the app after checking on the website that it would meet our criteria- to check social media and messages on an IPhone.
Immediately after downloading and installing it was clear that this was not the case. Neither social media or Messages can be seen on IPhone. After contacting the chat function we were told my request for refund due to being mis-sold a product which could not do as the website states, we were told the request would be sent to the billing department.
6 weeks later and after many emails we have been continually told we are unable to have a refund as it should be clear what the product offers.
The website states 14 days refund which has been completely untrue.
Customer services have been unhelpful, and the app is misleading. A complete waste of money
The convenience of mSpy's web-based interface is a major plus, allowing me to utilize its features from any web browser without the hassle of installing additional apps. I can easily monitor from any device, be it a computer or phone.
I appreciate the real-time alerts that Rojerspy sends, keeping me informed about device activities, you could check them on Instagram and you would definitely thank me later
I got mSpy to keep an eye on my kids' online activity, but I've found that it's also useful for keeping track of their whereabouts and even making sure they're not using their devices during certain times (like after bedtime).
This app is way better than Apple's Screen Time, though it could still use some tweaks. It lets you control things in a much more detailed way, and it feels really stable. I'm excited to see what new features they add in the future!
I've been using mSpy for a while now, and it definitely has its strengths. However, there are also areas where the app could use some improvement. I would love to see more social media platforms added to the monitoring list because, you know, kids these days are on everything.
Completely scam. I purchased lifetime subscription from stacksocial but never received login details after activation. Chat support never reply, support, sales or billing emails don't reply. All given phonec numbers don't reply. No response whatever they have fake 5 star reviews from fake accounts.
The app is not working like they say. I have buyed the full access extreme plan with all features and in the app have banners to buy features that I've already pay. Definetly NOT RECOMMENDED! They don't refund my money.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
All the features you see on the website are not "remote access" as they claim. It requires backup and is not live which means if your child is in danger they can delete the data and you will never know if they are truly safe.
They claim it works for android/iphone which is BS.
Customer service team is horrendous, app couldnt be downloaded on the mobile > app couldnt be used on desktop "synchronization fails" consistently despite following all instructions. Asked me to re-install, tried and failed. Tried on another laptop and another device also failed.
Final solution they gave me is "get you child an android phone instead of an iphone"
WELCOME TO HELL. Biggest scam and now we know why they don't have google reviews. My mistake for being trusting of the fake reviews they have on their website.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I've been using mSpy to check on my daughter's phone, and let me tell you, turning on those notifications is a game-changer. It just makes it easy to catch anything sketchy, like her chatting with strangers online. If you haven't set up notifications yet, you should totally do it ASAP!
Not a pleasant experience at all. However, I'm grateful for mSpy's notification feature, which alerted me to my teenager texting while driving. This led to a constructive conversation about the dangers of distracted driving, and we promptly put an end to such reckless behavior.
Solely focused on child safety, I recently encountered a concerning situation when my young surfer dude ventured into risky online waters. Thankfully, mSpy's website blocker acted as a reliable safety barrier. Discovering this feature was a relief, as it enables me to tailor the online environment by selecting appropriate websites for my child's access.
I'm grateful for mSpy's feature that lets me establish restrictions and boundaries for my child's phone usage. It brings me peace of mind, ensuring they steer clear of inappropriate content and don't spend excessive time on their device.
I haven't been able to use it at all and there is no response at all from mspy. This is day light robbery and the worst ever app who over promises and delivered zero. DO NOT waste your money and time!
Hello,
We deeply regret the negative experience you have had with our service. Your feedback is crucial to us, and we are dedicated to improving our support and resolving your issues.
Please contact our Technical Support Department in the Live Chat at mspy.com, where we can assist you in real-time. You can enter the Live Chat from the mSpy website or click "Chat" in your profile from the menu.
I run a small marketing agency, and mSpy helps me monitor employee phone use during work hours. The Screenrecorder function is particularly useful. I can see if someone is spending too much time on social media or using work time for personal calls.
I purchased premium for a year, including mAssistance package (another 46$), however their software didn't worked on a stock Samsung phone. I've made a refund claim within the trial period, but they kept refusing blaming the device. I've had they specialists installing remotely the software 3 times, still not working. I am fighting with billing department for 2 months already, my refund rights are ignored.
I've tested 2 other similar software, worked flawless, so is not the device.
Worse, their technical "assistance" is never available, you have to wait weeks or months to get real help.
Important, part of their scamming: when you purchase, the extra package for mAssistance is selected automatically, and is not easy to cancel. Many users ended up buying something they don't want or cant use.
Hello,
Thank you for sharing your experience. We regret to hear that you faced such issues with our service. Your feedback is crucial for us to improve our services and customer support.
Please ensure that you have contacted our Billing Department directly via email at billing@mspy.com with all the relevant details, including proof of your refund request and any communication with our support team. We strive to resolve such issues promptly and ensure customer satisfaction.
For immediate assistance, please reach out to our Technical Support Department via Live Chat at mspy.com. Your concerns will be escalated to the appropriate team for further investigation and resolution.
I wasn't sure if I would ever use the automatic screen recording feature of mSpy, but it has actually come in handy quite a few times. It's nice to see what my kids do on their phones without hovering over their shoulders.
I wasn't sure how to set up mSpy on my elderly father's phone, but their customer service was fantastic. They walked me through the entire process patiently and even offered some helpful tips for using the app.
- Visit Website
- Tallinn, Campeche, Estonia
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your experience. We apologize for any confusion or inconvenience caused. It is essential to us that our customers fully understand the capabilities of our product before purchase.
If you feel you were misled about the product features, we recommend contacting our Technical Support Department via the Live Chat at mspy.com. You can access the Live Chat from our website or through your profile menu. Please provide them with all the details of your case, and they will work to address your concerns and assist with the refund process.