Overview
mSpy has a rating of 4.3 stars from 2,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 4th among Mobile Applications sites.
Thank you for the great service and useful application! The mspy support team is very responsive and helped me resolve my issue quickly. This phone monitoring app is perfect for tracking kids and employees. It's got all the features you need, including GPS tracking, call and text message logging, and app usage monitoring.
I quite like this for my daughter's Android. It does what I need it to do. Expensive, but capable. The Apple devices are a nightmare and I requested a refund as I don't believe the limitations for Apple products are anywhere near transparent enough. My refund request is being denied so I have spend HUNDREDS of dollars to keep my kids safe from bullying, only to not even be able to use full functionality and then finding out the devices can't be jailbreak either. It's been a frustrating and difficult experience. So I'm warning people, especially Apple users, to STAY AWAY. I've never received such poor customer service. It's just plain greed. I won't be renewing at this stage.
I had an issue I had no idea how to fix, got in touch with them, Dolores Moore was very kind and went above and beyond to help me to fix it. She was very caring, patient, and detailed when explaining the many procedures I had to execute. I'm very happy, and most importantly, I'm resting easy now because I know she got my back.
Very disappointing experience. Most of the features didn't work, kept stalling and needed to be reinstalled. Customer care support was OK but didn't solve the problem. Was told in the end that I needed to buy a more expensive mobile for my kid so that the app could work properly! Wish I was told this before I paid the subscription. Now am trying to get my subscription returned which isn't easy suprise, suprise.
I received an email that my card was declined and to use another payment method. I used another card and the charge went through. Then they charged the original card as well. When I said I wanted one of the charged reversed they refused! Now I have two accounts and am out 400.00 for nothing.
MSpy is easy to use and install, and offers a wide range of features to fit your needs. You can view online activity, track location, set up alerts, and more. With mSpy, you can have the same level of security and peace of mind that you would if your loved one was always with you.
I wished I had reviewed the reviews before. It did not work for the iPhone the way it was advertised. After several chats with the customer service it was clear I would have to do a lot more to get anything to work. I was promised on the chat at the time of signing that there is no questions asked refund within 14 days of start of service, if I was not satisfied. After several email exchanges about the refund, it was clear to me they were not going to honor their word. Just gave me one option after the other. I would strongly suggest to keep off of this product.
No stars, i purchased a subscription for three months, the recording calls ans surround recording features dont work. Since yesterday, i cant enter to my account, the customer service sucks. I lost my money.
Dear Ricardo,
Thank you for contacting us!
Ricardo, the only reason why an account could not be accessed is its expiration.
Recording calls and surround recording features are device-dependable and in many cases, its performance is out of our control.
At the same time, our product offers a large variety of other useful features to satisfy the most demanding needs.
We always work to make our products better and sometimes it means adding new features and adjusting existing ones. I apologize for any inconvenience this has caused you.
Please send me an email to margaret@mspy.com and i'll gladly check your account.
Sincerely,
Margaret
MSpy Team
The installation process was straightforward, and the software runs discreetly in the background without affecting the device's performance. I highly recommend mSpy to any parent who wants to stay informed and protect their children.
I hate snooping, but the anxiety of not knowing was worse. After installing mSpy, I learned that my spouse was actually planning a surprise party for me and not having an affair. It was a relief, but it also taught me a lesson in trust.
After using mSpy, I felt it was too invasive. It raises some ethical concerns about privacy. However, it helped me detect my wife was cheating on me. But now I feel uncomfortable understanding the way I found out the truth.
Biggest liers ive ever met they told me my file would cost 60 dollars ended up being a 150 and then they didnt even tell me I need the other device to be in my hand that means they double lied to me what is that about how can these people get away with that
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Signed up for premium plan, got 10% of what they advertised after paying. They then told me I had to upgrade to ultimate to get the features I wanted and the cost was 4x what I already paid. Screw that.
Dear Bob,
I'm sorry to hear about the frustration you've encountered with our service, and I want to express my sincere apologies for any inconvenience caused. Your feedback is important, and I appreciate you bringing these concerns to our attention.
I understand the disappointment regarding the discrepancy between the advertised features and what was provided in the premium plan. I assure you that we take such feedback seriously, and we are actively working to improve our communication about plan features.
If you have specific details you'd like to share about the features you were expecting and those provided, it would be helpful for our internal review. Additionally, I want to apologize for any inconvenience caused by the suggestion to upgrade to the ultimate plan.
Your insights are valuable, and we appreciate your patience as we work towards enhancing our services and addressing these concerns. If there are further details or concerns you'd like to discuss, please feel free to share.
Are you worried about what your kids are doing on their phones? MSpy is the perfect solution that solves all of your child monitoring worries! With mSpy, you get peace of mind knowing every detail of your child's digital activity.
Cool! You can even set up alerts to let you know when your child changes their location or activates certain keywords. With mspy, you'll always know what your child is up to, no matter where they are.
MSpy is the ultimate phone spy software. It's easy to use, captures all activity on the target phone, and has a very professional approach. There were no problems with payment at all. The level of the program is very high.
With mSpy, you can be sure that you're always in the know about what's going on with your kids or employees. You can also use mSpy to protect your own data and privacy by remotely monitoring and controlling the activity on your devices. So if you're need it get it!
I have no doubt it is the best spy app EVER! Installation passed successfully, all features works fine. Application is impossible to detect but is possible to reinstall from the target phone. Very well!
Mspy is a monitoring app that lets you track someone's phone activity. I contacted their support team and they were very professional. They helped me in 1 min. Thank you! Mspy is a great way to keep tabs on someone's phone activity. You can see who they're calling, what they're texting, and what apps they're using. Mspy is a great way to keep your loved ones safe.
They are not an honest company. I thought I was agreeing to a free trial that would transfer to a monthly payment in 2 weeks. When I hit agree it sent me a price for 139.99. I immediately wrote them to cancel and told them I didn't mean to purchase anything for a year. Upon downloading the app I realized it didn't do what I wanted and told them I did not have a use for this program. I never used it, not even for an hour. They refused to refund my money. They know they are just taking my money for no reason.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victoria,
Thank you for sharing your experience with us!
Please, provide your customer information so we can investigate this issue and get it resolved.
Waiting for your reply,
MSpy Team