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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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Oregon
1 review
0 helpful votes
Follow Ayla H.
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Like it!
May 23, 2022

MSpy is the perfect app for parents who want to keep their kids safe online. With mSpy, you can keep track of your child's internet activity and see what they're up to online. You can also receive alerts if your child visits any inappropriate websites. With mSpy, you can rest easy knowing that your child is safe and secure online.

Date of experience: May 23, 2022
Ohio
1 review
0 helpful votes
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This is a joke
February 26, 2022

Do not trust them! After spending half a day with customer service they informed me that the application would be done in 5 min I didn't need a pc, jailbreak or anything. Well two hours later I decided to give in and buy it. Now all the sudden I have to have a pc or jailbreak it even though Dan told me multiple times they just need the phone for 5 min to instal an app. After not receiving service for over 4 hours they tell me the person who can do it will only be available In another hour. Reached out for a refund twice and got denied and now no response. Do not give them your money you will regret it! Spent money for something I wasn't even able to use

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2022
Alabama
1 review
5 helpful votes
Follow Tyran C.
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I found out that someone used my card to buy this and immediately contacted this company and told them that I didn't authorized anything on my account and do they are telling me that I can't get my money back. I have not talked to anyone all I have gotten is emails saying the same thing. After I did my research on this company is doing not need anyone tracked I don't have any one to track or spy on. It against the law also to be getting information on someone without they permission. They need to put my money back on my card or I will get a lawyer and make this company pay more out of their pockets. I am posting on every site that this company promotes their products on even Facebook twitter. Then I am going to the BBB. I will let the world know what kind of company this is..

Date of experience: February 10, 2016
Sergey V. mSpy Rep
over a year old

Hello Tyran,

I apologize for this inconvenience.

Please contact me directly at veronica.jones@mspy.com and I will help you with this misunderstanding. Unauthorized claims are always been processes by our company with the presence of proofs.

Looking forward to your email.
Best Regards,
Veronica Jones

Washington
1 review
0 helpful votes
Follow Nari B.
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This is a money grabber website and app, there advertising is false and it is designed to trap people! They make it look like it's a legit site by using. Org then when you get to an actual site it becomes. Com. This company is unethical!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2020
California
1 review
0 helpful votes
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Thank you mSpy!
June 6, 2022

MSpy is the perfect choice. It's quick and easy to set up, and you can see all messages almost in real time! Plus, the customer service is fantastic - they're always quick to help if you have any questions. Thank you mSpy!

Date of experience: June 6, 2022
Canada
1 review
4 helpful votes
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I'm in, got all the credentials and everything set up, but when i click Update to update the info. It just says in progress. I've tried many time but never goes through and i have left it on for Many Hours.

Date of experience: April 11, 2016
Sergey V. mSpy Rep
over a year old

Dear Dave,

If you monitor an iPhone without jailbreak everything depends on the last backup time from the target device.

In order to get more information I would kindly ask you to get in touch with our support team at support@mspy.com and they will gladly help you with all your concerns. Just mention your account ID or write from an email that you used for registration.

Best Regards,
Veronica Jones
CC Head

Florida
1 review
0 helpful votes
Follow Madelyn E.
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I tried a trial and then purchase a Premium and I want to say something about my experience: mSpy is the perfect tool for keeping your loved ones safe. With its friendly support team and easy-to-use interface, mSpy makes it easy to keep track of your family's activities and whereabouts. You really CAN keep them safe with mSpy!

Date of experience: April 29, 2022
Ohio
1 review
0 helpful votes
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Highly recommend trying it!
April 12, 2022

Highly recommend trying it! From the first day of use, it works awesome! I have all information from the target phone in my account. Updates come without any delay. AWESOME! Have a lot of benefits in a Premium mode, so I have no regrets to purchase it for a year.

Date of experience: April 12, 2022
California
1 review
1 helpful vote
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A phony website that they must support directed me to them saying all I need was an "email" No physical contact and immediate payment was required. When I attempted to get help they weren't able to support me.

+1
mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2023
Sergey V. mSpy Rep
over a year old

Dear customer,

We apologize for the negative experience you had with our website and customer service. We strive to provide excellent customer service and support to all our users, and we regret that we were not able to meet your expectations in this regard.

We take your feedback seriously and will work to improve our processes to ensure better support and assistance for our customers. We understand the frustration you may have faced when seeking help and not receiving the support you needed.

If there is anything specific you would like to discuss or if you have any outstanding concerns that we can address, please reach out to our customer support team. We are committed to resolving any issues you may have and providing a satisfactory resolution. We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. We value your feedback and will use it to enhance our services and improve the overall customer experience.

Thank you for your understanding, and we hope to have the opportunity to assist you further.

Oregon
1 review
0 helpful votes
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Mspy is my everyday usage app
October 24, 2022

Telling you as a parent: if you're looking for a way to keep tabs on your kids, mspy is the perfect solution. With mspy, you can see what they're up to at all times, even if they're trying to hide it from you. You can even set up alerts so you'll be notified immediately if they try to access a specific website or app, or if they make a call to a certain number

Date of experience: October 24, 2022
Ohio
1 review
1 helpful vote
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I have been using mSpy for more than a year now, and I absolutely love it! It has always worked flawlessly for me, and I have never had any issues with it. I currently have mSpy installed on three different target phones, and it has never let me down. It is extremely easy to use and set up, and it provides me with all the information I need. I would highly recommend mSpy to anyone looking for a reliable and effective spy app!

Date of experience: April 18, 2022
Florida
1 review
13 helpful votes
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Father looking to keep tabs on my son. Purchased it only to find out that I have to Jailbreak my sons Iphone. My mistake for not seeing the small print disclaimer on the bottom of the on the second page. Discovered my "mistake" within 30 seconds of purchasing and tried to get a refund via their 800 number. They said I would have to request the refund in writing, which I did. Two day later they responded with a surprising "NO". Luckily I used my Am Ex and disputed it the minute I got off the phone the first day.

Mspy was nice enough to offer their software to me at a 40% discount after my email to them voicing my displeasure. "no refund, but we will offer you a discount on something you will never use". What a deal!

I have received two more emails asking for payment since my Am Ex stopped the payment. Right... let me get right on that.

If they are not hiding anything (excuse the pun) then print the fact about Jailbreaking on the front page and not the bottom of the order page.

Date of experience: October 7, 2014
GB
1 review
5 helpful votes
Follow KELLY D.
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You will be charged automatically every month unless you deactivate the the auto renewal service and then you will still be charged an additional month when you deactivate it! It is not as simple to install as they suggest especially if you have a virus protection on your phone and the help team take forever to actually "help" and are pretty much useless and will only refer you to the instruction, there is no way you'll be getting a refund if you cant install the product either! Don't waste your money!

Date of experience: March 4, 2016
Sergey V. mSpy Rep
over a year old

Dear Kelly,

I am sorry to hear that you experience inconveniences using our product. Please be informed that our Help page is a primer source for the customers, in case there are no suitable instructions there our Support team will do their best to find a solution to your problem.

Please get back to me directly in case your problem was still not resolved, I will gladly assist you personally.

Best Regards,
Veronica Jones
CC Head
veronica.jones@mspy.com

GB
1 review
0 helpful votes
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Recovered deleted texts
April 11, 2024

I just misclicked and accidentally deleted an important message. Thankfully, mSpy's Keylogger feature has saved me from this nightmare twice now. It allows me to retrieve deleted messages with timestamps. Definitely a useful feature to have.

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Phone Reformation
April 27, 2020

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Date of experience: April 26, 2020
Australia
1 review
4 helpful votes
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This company is NOT to be trusted. I have had ongoing difficulties retrieving information on device and after 2 days (pre-purchased 12 months - STUPID ME) I informed them I would like a refund as I was unable to navigate the program. I do not wish for this program and I have never used it. They will not provide it and their customer service is completely useless. They don't directly respond to questions, everything takes forever and it is my belief that the people responding don't understand English, which is very frustrating. I am forwarding all information to the Department of Fair Trading in Australia to find out our next step.

Date of experience: August 17, 2017
Sergey V. mSpy Rep
over a year old

Dear Shiva,

Thank you for sharing your experience!

We regret to hear that you had such a problem and we will be glad to help you out and provide the best solution.

Please, provide your customer information so we can identify your account and solve the problem.

Thank you for your understanding and cooperation!
MSpy Team

Oregon
1 review
0 helpful votes
Follow Tabitha R.
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There are a lot of things that mspy helps me with. It gives me to understand my son better and it helps me keep track of him. It also helps me communicate with him more effectively. I can see what he is doing and where he is going. I highly recommend this product to anyone who struggles with communicating with their children or keeping track of them.

Date of experience: June 17, 2022
California
4 reviews
7 helpful votes
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Huge Thanks!
July 30, 2015

This is really useful thing! I am always sure that my children are safe and they are in no way in need. I am writing a review with a huge smile on his face, which I give to this service, thank you that you are!

Date of experience: July 30, 2015
India
1 review
0 helpful votes
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Briana and Karl
September 7, 2022

Ihave been using Mspy for over a year. Two people on the team made life easy because of their knowledge and expertise and desire to genuinely help: Briana and Karl. They are the best. Makes you want to continue using this service.

Date of experience: September 7, 2022
Peru
1 review
0 helpful votes
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For some reason the app wasn't updating the locations, got in touch with support, they got back to me really fast, Olivia Miller walked me through the solutions, and now it's working great. I can really appreciate speed and accuracy.

Date of experience: July 28, 2023