MovingHelp

MovingHelp is trying to be the Uber of moving help. However, they fall very short on what really matters, customer service and customer experience. When you have a problem with your movers, the only thing MovingHelp does is send an "urgent" email to your designated movers. As I experienced, their "urgent" email did absolutely nothing. My movers still didn't show up. Ultimately I had to cancel with the selected movers and reschedule with another one, costing me and my family 2 nights in a hotel, plus food. MovingHelp excuses themselves by saying it is not them, it is the movers. They take no accountability in being your service provider nor do they issue any penalty when movers fail to show up. Frankly, I'm surprised U-Haul supports this company since this company was advertised by U-Haul. Again, I think this leaves a poor image for U-Haul as well since I booked everything there. If you are listening U-Haul, your reputation is being tarnished by such poor service.

Very friendly and understanding move with a giant breed pup. My pup wanted to stay in a box and lay down whenever they put a box together she'd climb in.we would have to take her out. Thats why it was a fun move they made it easy for her to be less stress. They packaged all the items with care. Sorry i dont have pictures of this those would make anyone smile. Thank you.

How convenient for moving help.com to place the blame on the movers. Moving help.com should be ashamed of themselves. They take advantage, collect the money and if anything goes wrong, they do nothing to help. Deceitful in their practices. Not only was I charged for time and services not utilized, but damages and missing boxes. Don't use these people! All they'll tell you is sorry for the inconvenience.

Let them tell you whatever they want, their main concern is concealing the identity of the moving companies providing quotes and pocketing a commission from the deal.

If the moving company that you book through them has no availability, or is unreliable, they will not help you.

They will refund your money instantly which is very helpful, but overall this service is a complete waste of your time.

This type of business model really had potential, but they just didn't strive for quality with it.

Don't believe any of the false advertising on their website, unreliable.

I hired two movers to help me in Reno, Nevada. They came over on short notice, which I appreciated. I had been under ongoing stress with this move, and they proceeded to steal from me right and left. They stole a camera, lenses, a savings coin bank, jewelry, medical equipment, and a lot of things that were in the boxes and duffle bags they stole from me in the process. I am worried about filing a police report because those creeps know where I live. The losses amount to $6,000.

Im furious, awful company to ask for help from. Movers called to say they were going to be late. Then call again with another delay. We waited an hour before they finally showed up. Then they walked around the house as we told them what they needed to do. Then they complained about a box being too heavy. I have a dolly for just that and told them to use it if anything is too heavy for them. They told me to write down the address for them to move the stuff to. As I wrote down the address they were gone. These people just walked off the job. I'm very angry as I have a day left before my family is thrown out and I needed help to move some stuff before that happens. NEVER work with Cadillac Moving Services. Absolutely ridiculous

I paid money for service but provider did not show up the whole day but was in touch over messages and then suddenly disappeared. Movinghelp website updates status of my order is completed. I was shocked and wrote 20 emails to movinghelp customer support and they create resolution ticket foe our satisfaction and after 14 days they will send you email saying they can't help by pointing out agreement point no 9. It says they can't help. What a hitech cheating. Be ware Sony loose your hard faught money!

This company is terrible! Do not use them. What was supposed to be a simple move less than 1 mile away (one-bedroom apartment) everything boxed ended up being 3+ hours with 2 men and one acted like he had never picked up a box in his life or where the top end was! They charged my account 'willy nilly' amounts for the extra hours that I didn't approve. I am in the process of getting that rectified. They tore my (once good) sofa on the arm and flipped a box upside down and ruined a rain jacket I had in there. Everyone here is giving bad news - it's not just me.

I hired clean cut movers through uhauls moving helpers. It has been the worst moving experience I've ever had. They trashed most of my items with no compensation. Justin Corey is nothing more than a con man. Gave me the run around for months and moving helpers do nothing to hold them accountable.

I just want to say very unprofessional please don't waste your time money energy nothing on them. They need to be reported and close down from all the reviews that I read. Times are too hard right now to be going through unnecessary bull s***

Really horrible company. I paid for 2 movers and only 1 showed up so I ended up helping to move everything myself. I even paid them extra for flights of stairs (that I carried my couch, tv, boxes up...) and tipped the one mover well because I assume the lack of organization and terrible service was not his fault. Malicke Cole should be ashamed as he has never answered a single phone call or email - do not use this awful company it's such a scam.

Moving help did arrange for two great mover teams to deliver and pack my U-boxes at my home and to deliver and unload them at my destination. However, I was disappointed by the bait-and-switch promise of a small "refund" when I left a review. No refund either time, and no response to several customer service emails. You cannot speak to anyone on the phone, either, which was important to me because U-Haul screwed up my order number. How do they earn their income - by just scheduling movers? Big deal. I could have done the same by finding someone on Angie's list. Won't use them again.

You are completely rolling the dice by using this pitiful excuse for a "service". My movers never showed up, customer service did absolutely nothing to help other than tell me I could cancel my order and find someone else, and then they took my fee to use their terrible service. The fact that they can get away with this is appalling.

After the completion of the move, we noticed several valuables missing from bedroom dresser drawers. This was reported to the police and a case number has been established. I hired Less Stress Moving and Cleaning company. The owners, John Harbison and Karen Petty, showed little or no concern about the incident as they did not answer the phone or respond to calls or texts. There must be a better source for moving help!

Veteran Movers stole my money because they never came to my home to do the job. I was contacted by Joe that verified all my information and asked for the payment code. They should have been there at 10am on 11/5/20 but they didn't show. Calls and texts were unanswered. Moving Help backs these thieves and won't hold them accountable.

Before booking I made sure they had a 24-hour in advance cancellation policy because my new apartment was not official yet. I ended up having to cancel the moving help and it was the most confusing, frustrating process where I had to call several times and create an online account and hunt down a code to read over the phone. A couple days after I had supposedly cancelled, sure enough my card was still charged. Now I'm trying to figure out how to get a refund. They claimed they were never paid, but my bank account says otherwise. Supposedly I will get my refund in 7-10 business days, but I could really use that $200. It's hard waiting for a refund on a charge that should have never happened.