MovingHelp

I tried to use this service to hire movers for our move. The movers contacted me 3 days before we were supposed to move and asked for all of the same information again. Then told me they were required to add another person for another $200 because of the size of the moving truck. When I told them there were 4 other people helping they said that didn't matter. They also said there were other fees such as how many times they went up and downstairs that was not included in the original price and charge. Then they told us that our move site was outside of their radius so they could help us load but then would sit there for us to go unload and come back to load again but the time would keep running while we unloaded and came back. Am so disappointed in the customer service and lack of communication. We will not recommend or ever use this moving service again.

Our movers were over 30 days late delivering our household. The insurance they offer only takes claims of lost or broken goods. The carrier was no longer "in business", so there was no recourse for the late fees. Not only did I have to wait but I am out the $1000 they owed me in refunds. Do not do business with this company!

I guess I didn't estimate well how long it would take 2 people to move my belongings. I thought they charge by the hour. I estimated 2 hours, but it only took them 1 hour. Since I estimated 2 hours, they charged me for hours. Next time I will read all the fine print. "You agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount of time set forth in your Request."

I have tried to use two movers on this website. In both cases, I have been very unsatisfied. In one case, the mover cancelled me on the last minute and endangered my moving plan. In the other case, the mover got really bad attitude towards customers and even lied about the appointment time when I actually had the records of text messages and reconfirmed the schedule the day before. I would not recommend anyone to use this website unless they can get their quality control in order.

I was able to cancel the job easily online but since I had already prepaid for the movers, it didn't mention anything about a refund. I try to open the chat since there is no phone number, and the chat says there are no agents available right now. Great.

I use this service recently moving fro A to B site my suitcase with personal info missing when we unload the truck in B place tha last person toke the suitcase was the moving helper in point A, so I report to police and report stolen identity's that is so bad

I don't usually write reviews, however, I have never been treated so poorly. I paid upfront for the moving help at Uhaul, it was paid directly to them according to my CC bill, they never put in a job number, and are telling the money I paid was to uhaul. It was not. I have spent two days trying to get this corrected. No one will help. I started a chat with them (you can't call) the chat was open for 3 hours with no response. It finally toned out after that. HORRIBLE

I paid for a company called Ready Movers to move my things and one of the movers hurt his hand and was bleeding and I had no idea at first. He never washed his hands and continued to move my things. When I got to my destination I noticed there was blood dripped all over my belongings. It was disgusting and a safety hazard. On top of that the movers illegally charged me extra money for the move. I called Uhaul and they hung up the phone on me because they know they are responsible. Do not go with this company.

These people have no customer support. If anything goes wrong, all they send you back to the individual movers who will deny everything. They have no accountability for their actions, and the moving help customer support agents are useless. DO NOT USE!

I also booked a company (KAYLA'S moving} through MovingHelp.com, they damaged my furniture cost of $250. I filed a dispute thru MovingHelp.com who after 3 responses close the claim as unresolved, once that was done Kayla's Moving would not return any of my calls. Moving Help sent me this email "We apologize for the inconvenience you have experienced in not receiving resolution on your case. MovingHelp.com is a neutral venue whereby we bring the consumer and the Moving Helper together. Each Moving Helper in our marketplace is an independent labor provider and is solely responsible for their customer satisfaction and level of service."
I guess they do not care about their reputation!

Smooth move for us with Salers Moving company from Poughkeepsie, NY! Ben and Marquez were super friendly and helpful. I asked for a piece of furniture to be moved twice because I couldn't make up my mind where I wanted it, and they didn't mind at all. It's not often you meet a professional team like these workers. I'm keeping this phone number for future moves. Five stars for this company!

You can call *******110 to get it resolved. Basically I received an e-mail saying my refund was processed immediately upon cancellation. I never received anything for 2 weeks. It took multiple phone calls to Uhaul and the number above for MovingHelp.com (Their online chat is worthless. No one ever shows up).

My "refund" was sitting in their system as a credit. Someone had to issue the credit to me while on the phone. My guess is they have a very small shop that is trying to handle a national operation.

I'd avoid like the plague.