I was having difficulty tracking my order, customer service was helpful and helped me my order came the next day and the youth dirt bike clothing I ordered was exactly as pictured.
Motocross Giant made it pretty easy to return my purchased item. After calling them, they directed how to do it and and my new item came quickly. Thanks for making it easy.
I ordered a motocross jersey for a Christmas present. My order was processing for almost a week when I decided to email motocrossgiant customer service because I didn't understand what was taking so long for my order to ship... when I received an email back, only 2 days before christmas from customer service they told me that there was -1 jersey in stock and that they could not complete my order for me... I never received a message from the company telling me this jersey was out of stock. If I hadn't emailed customer service, I wonder if I would have ever received anything from the company? Customer service offered me to pick out another item, or a full refund. I was so upset, especially because it was 2 days from Christmas and now I had no gift to give... I wanted a full refund ASAP. I received the refund nearly a week later... Initially I was pleased with the website, but I doubt I ever use this company again. After learning that the jersey I wanted was out of stock I went back to the Internet to see if I could find anything similar... I found the same exact jersey in a better variety of sizes for about $20.00 cheaper on a different site, and it shipped the same day I ordered it. I guess I learned to do more research before ordering online...
Anything and everything I've ordered I've been very satisfied with. Also anything I've ordered has always gotten to me on or before the date specified. Thanks.
It's been about 5 or 6 weeks and stiil no pants and they did horrible at putting custom letters and numbers on jersey and sent me wrong pants two time on my first order
Hat that was shipped was a youth size and not an adult size. Also, the hat I ordered was not sent and I received the wrong hat. This was a Christmas present and my son was very disappointed.
Took some time for it to be shipped, Color on logo was wrong, but we like the one got as well. Very comfy and warm.
Wonderful selection, price and knowledge!
Great store with very helpful staff, no need to go anywhere else!
I ordered corp. hats round brim I was sent hats flat brim big logo :( I am waiting for response to my email. About the problem. To fix this thg. Before I dispute it with visa..
I placed my order, got a confirmation email, then a few hours later, I received a call saying that my order wasn't in stock. Had to buy from another dealer.
The ordering was a easy process. The only thing that bummed me out was it is going to take a week and a half to receive a package of just jersey and pants.
It took awhile but once we got the stuuff it was very good quality and we were quite impressed with it all unfortunately it was the boots and pants were both a size too small.
Pretty good selection of gear and the prices seem reasonable, delivery took some time but its understandable cuz I live far away from America.
Truly amazing customer service. I ordered these Fox shorts before a vacation and Motocross Giant went the extra mile to make sure I had them ontime.
The site is very user friendly. Great one stop shop for all my moto needs great products. I will definitely buy from them again.
Customer service was great the lady called me to fix an issue with my order and got my products sooner then she said. Overall experience A+
All products came as described and in perfect condition. Shipping could of been a little quicker since it was in the same state.
Having dealt direct from New Zealand with Motocross Giant they have not let me down. All purchases have been processed correctly and promptly.
Ordered goggles on November 26. The money has been taken out of my account but I have yet to receive the merchandise.
Motocross giant is easy and helpful, whether you're in the store or shopping online.it was quick and we received it fairly quickly.
Answer: Via mail by no means! Two times I've send a mail to them, two times no reply. Very unusual for a retail company in the USA!
MotocrossGiant has a rating of 3.6 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices and shopping experience. MotocrossGiant ranks 3rd among ATV sites.