MotoBuys

ON 6-3-2022 I placed my order for a Classic Hertage 150cc scooter, I was only able to get ahold of a live person one time, I was told it would be shipped out last week and to call back if it wasn't, I been calling for days, no one well answer your phones calls or return your messages, or return your your e-mails, I'll never use this company again

Bought this for the kids and they absolutely love it. It's safe, easy to operate, and durable enough to handle enthusiastic young drivers. Great for introducing kids to go-karting.

They had no problem taking our money but when it came to actually delivering our go kart they wanted me to pick it up. After they said they could deliver it to our house, they waited a week, called and told me I had to pick it up or pay extra to have a tow truck meet them somewhere and bring it the rest of the way. Instead of trying to fix the problem I was told to cancel my order and get a refund because they weren't going to try to get it to our house. DON'T EVER USE THIS COMPANY... $#*!S!

I ordered a dirt bike for my granddaugher for Christmas last season. First it arrived in a pick up truck because the initial delivery truck broke down and then I was asked (a 63 year old female) to help lift the bike off the truck even though I paid for lift service which was never refunded! The bike never ran over 5 miles per hour even though it was designed to go 55 miles per hour. We called repeatedly for help and never got any! They said they would ship me a new bike at my expense $150 and I had to ship the old one back... another $150. We tried to have a local repair shop look at it but they couldn't fix it because of Chinese parts. So now I have a $795 dirt bike that has not worked since day one. They don't respond to e-mails, phone messages, nothing... I gave up and ate the cost of the bike. I have one disappointed greandaughter. This was her only Christmas present... not much of one... do not buy online from these people... I learned a lesson, buy local and buy good quality USA built.

I purchased a Jeep Go-Kart in December 2016. The jeep arrived damaged and has been inoperable since January. After numerous phone calls, messages, messages via Facebook messenger we still don't have our go-kart working and they won't call us back. Since they won't return our phone calls, I tried communicating thru Facebook messenger again today ( 30 MARCH 2017) only to discover they've disabled the messenger option for their Facebook page. Ok, fine! I left messages on their Facebook page and they keep deleting the messages. Well, I don't like being played as a fool and I refuse to do nothing. That's, $2000 we spent, somebody better provide some assistance and some repairs! So, I'm going to blast this company on every social media outlet that I can. We have worked too hard and literally sacrificed our health and bodies for this country as two army combat veterans with 33 years of combined service between my husband and me, for this country (this company claims to be so American and proud Americans). True Americans do not treat people with such disregard. How hard is it for you to honor your freaking word and sell quality products? All we wanted was to enjoy our little Army Jeep go-kart and enjoy the army retired life, but these individuals are really really intensifying my PTSD symptoms with their utter disregard and disrespect. My anxiety level increases exponentially every time I try working with them to resolve the issues with the go-kart. If you all start a CLASS ACTION LAWSUIT please contact me via *******@msceejay

I would leave a ZERO rating if I could!

Our son got this electric Trailmaster Blazer i200R, All Electric, 48 Volt max, Lithium Battery Pack Go Kart for Christmas. We love it! It is so quiet.

This scooter has been a great addition for running local errands. It's got good power, comfortable seating, and is excellent value for money.

The Monster 821 is visually stunning and packs a punch, but it's also been a headache with maintenance issues more frequent than I'd like.

Kids had a blast with this scooter for the first few weeks, but the battery has deteriorated quicker than expected. Fun while it lasted.

Decent entry-level bike, but it lacks the power and finesse of higher-end models. Suitable for city rides but struggles on highways.

I purchased a BMS Ranch Pony 500 in July 16 from motobuys. After reading several reviews, I was skeptical about the product and the service provided by motobuys. After pricing the Polaris Ranger, I decided I would take a chance and see if the reviews I read were true.

I spoke with a gentleman named Bill, who came across as "Gruff" and not too friendly; however after speaking with him via email and telephone several times, I got the feeling that he is just not a joking kind of guy. He always responded promptly to my inquiries and was very knowledgeable about the Ranch Pony. I ordered the machine on a Thursday and was told the following day that it was already scheduled to be placed on car carrier and transported. I RECEIVED THE MACHINE WITHIN 4 BUSINESS DAYS! It was in great shape as promised and was entirely turn-key. Two days later, I received a package with my free battery charger and the next week I received my MCO. I don't understand how these other reviewers say they waited for months for their MCO. All in all, the ordering process and delivery of the goods were exceptional. A+

The Ranch Pony thus far seems to be a great value for the money. It came fully equipped with every option available. I did have to install the roof and windshield myself, but that literally took 10 minutes. The machine has good power, looks great, and seems to be put together well. I guess time will tell if it holds up in the long run, but thus far I am more that pleased.

I would recommend both motobuys and the BMS Ranch Pony to friends and family and will do business with them again in the future.

Got a great deal on an ATV for my nephew. Price was a steal, though the build quality is what you'd expect at this price point. Satisfied overall.

Worst customer service ever,the lie they don't provide tracking numbers or reply to any emails ounce they get your money

Bought the Apollo RFZ X18 for son and it's been fantastic. The bike is robust, the performance is solid, and it was easy to set up.

I ordered a Trailmaster XRX Mid go kart for my kids a few months ago and the thing still doesn't run for longer for 5 minutes without stalling. The go kart was delivered in a smashed up box and when I opened it, the box was full of rocks, broken glass and two screw drivers! There was significant paint damage to the left rear corner of the go kart, as it had been dropped and dragged, apparently during shipping and when I called on it, they actually sent me a can of red paint to fix it myself! Then when I assembled it and started it up, it ran choked out for a few minutes then stalled out... when I called to notify them that it doesn't work, they actually sent me a you tube video of how to work on a carburetor! What a joke, what horrible service and I still have no answers and my kid can't dive his go kart without it stalling after 3 minutes. Plus the electric start no longer works, this thing has not been driven 1 mile. Now I am looking for a service company that can work on my brand new go kart because I don't want someone to send me a you tube video on how to fix their brand new piece of junk.

I would not ever buy anything from this store, they will ship you busted up broken go karts that literally dont work and then say you are on your own when you call them after dropping a couple grand. BEWARE OF THIS PLACE!.

I purchased a Apollo 70cc dirt bike for my grandson but it wouldn't run because the carburetor was bad. The butterfly was in pieces. They were very nice when I bought the bike but after that I tried for 3 months to get anyone customer support or tech support. I tried so many times by calling customer support or tech support but always got a answering machine.i left at least 20 messages so I Tried emailing them over 2 dozen times and finally a man name Ken for tech support called and we talked about the issue and he said he would have a carburetor sent over 2 months ago which never came and then the only I could get through was to call a sales person and I asked for a manager which he said he was and said his name was Bob but the email was headed as Peter@ Motobuys.com. Then he also said he would have a carburetor sent and that never happened. When I emailed him again he said he was just a salesman and there was nothing he could do. And the bike still doesn't run and I can't get anything for it because it was made in China. I've have Tried to call the salesman again but now I get a answering machine. When I bought I was number one but now I feel like me or my grandson who is 8 doesn't matter. I paid 1,100 for the bike and to have it shipped. In my 66 years I have never been treated this poorly never. My advice to anyone do not buy from Kart Quest or Moto buys. They work together. The bike is warrantee but they won't honor it. I'm a veteran and the part is around 30 dollars. My grandson is heartbroken but they don't seem to care.

This ATV does the job, but it's not as powerful as hoped. Good for light trail riding, but struggles with steeper hills and rough terrain.

On 12/2/2013 I ordered a go cart with helmets and accessories from Motobuys.com for our grand kids for Christmas. My husband had just been diagnosed with advanced cancer and I had just had knee replacement surgery which limited us from traveling for this purchase. After making the purchase I received an email advising that I would be receiving a followup email within 5 days to make arrangements for delivery by truck. No emails and after a week I was getting anxious about the arrival in time for Christmas so I phoned # on Motobuys website and was advised due to an ice storm@ their Texas warehouse no one was able to get their to arrange shipment, I was reassured that as soon as it cleared I would be getting my go carts and there was still plenty of time for shipment. Almost daily calls to motobuys with repeated reassurances and they only needed 3 days to get it to me. They quit answering the phone 4 days before Christmas and not responding to voice mails or e-mails. After filing a complaint with one the their purchase satisfaction guarantee companies posted on their website, I was advised that motobuys told them that I had repeatedly been told that they did not have the go cart and it was on back order(first time I had heard that) I would think a reputable company would have offered alternative inventory if this was not in stock. This was really very distressing for not only our grand kids but us and their parents as well. The satisfaction guarantee company was almost as useless as motobuys in that they advised since no money officially changed hands I had no grounds for filing complaint. (This reassurance guarantee was one of the reasons that prompted us to go ahead and purchase through motobuys). Needless to say if ZERO STARS was an option thats what they would get. With Christmas 2014 fast approaching I felt compelled to warn consumers to look elsewhere than motobuys for your Christmas purchases